Service and support

Create smarter, simpler, safer ways to take full advantage of technology

It makes sense that you should make technology decisions that give you the business resources you need, when and where you need them. Sometimes the hardest part of the journey can be deciding which route to take.

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 HP Total Care

With our unrivaled HP Total Care services, your business will benefit from our full circle of personalized services at every stage of your computing technology's lifecycle - from the initial purchasing decision through its configuration, deployment, maintenance, and finally, its end-of-life transition.

HP Care Pack services can help you create smarter, simpler, and safer ways to take full advantage of business technology, from the assessment planning through end-of-life.

 Assessment planning - choosing the right technology

	•	Security Vulnerability Assessment Services
		Receive the accurate, actionable information you need to start building an effective security plan.
	•	HP Lifecycle Services
		Easily assess your IT processes for optimization, identify the highest opportunity areas, and select the right combination of tools, products, and services to help optimize your IT environment.

 Use your technology wisely

HP services give you simpler ways to use get more from your investments. HP offers a wide variety of services to help you maximize your resources.

	•	24 x 7 assistance
		Get one-on-one help day or night. Assistance for anything from setup to support is just a phone call, instant message, or email away. Call 1.800.HP.INVENT (1.800.474.6836), chat live online, or send us an email and get a personal response in about an hour.
	»	Partner support
		Find a partner to help with any of your support needs.
	»	Update notification
		Automatic notification of new update releases helps you and your computer run more efficiently and more safely.
	»	HP Instant Support
		Access Web-based diagnostic tools for your HP products.
	»	Learning center
		Access a wide variety of computer-related business tips and information on emerging business technologies, all online.

 HP Backup and Recovery Manager

Help your company protect against potentially disastrous data loss. HP Backup & Recovery Manager helps protect the data and system state of your HP computer by taking scheduled snapshots, which can be stored in a protected area on the primary hard drive, a secondary hard drive, a network drive, or on external optical media.
HP Backup and Recovery Manager is quick and user-friendly:
	•	To run, simply go to All Programs > HP Backup & Recovery > HP Backup and Recovery Manager.
	•	To recover a deleted file, simply use the Restore Wizard.
	•	For a full system restoration, press the F11 key during bootup and then select "Recover PC" from the menu.
HP Backup and Recovery Manager saves your computer's software image on Recovery Discs (CDs or DVDs). You have the flexibility to save both the original factory software image that came with your HP computer and your software image that includes your customizations and data. These Recovery Discs enable full recovery of your computer should a critical hardware failure occur.

	Did you know?
	HP Backup and Recovery Manager is already installed on your HP business laptop?

 Protect your investment

HP keeps you and your business seamlessly connected to vital tools that help protect your business-critical information.

	»	Data protection
		We help you back up your data and make it easy to recover in the event of a problem.
	»	Security protection
		We help you keep your data, networks, and systems safe from viruses, spyware, intruders, and other threats.
	»	Business recovery
		In a worst-case scenario, HP can provide temporary work area recovery facilities to help you resume normal operations fast.

 Transition your business

When your business needs change, we do more than help you update and adapt your technology - we also help you recycle your old technology safely.

	»	Trade in
		Replacing your old computer with a new one can save you money. Calculate your savings with an easy-to-use online tool.
	»	Product recycling
		HP's Planet Partners recycling service provides an easy way to recycle computer equipment, rechargeable batteries, or HP printing supplies. HP's state-of-the-art processes ensure that unwanted hardware or empty HP printing supplies are recycled responsibly.

 HP Broadband Wireless (WWAN¹)

HP works with Verizon, Cingular, and other leading wireless providers to provide complete service and support coverage. HP and the wireless carriers work in conjunction with each other, so you get the attention of two technicians at the same time, during the same call - both working to resolve your problem.

 Subscriber's Choice

Subscriber's Choice is an online service that helps keep your technology running smoothly. After you customize your profile, we provide personalized product tips, feature articles, and driver and support alerts/notifications.

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J.D. Power and Associates Certified Technology and Support ProgramSM, developed in conjunction with the Service and Support Professionals Association (SSPA). For additional information, visit www.jdpower.com or www.thesspa.com.
1.	Wireless use requires separately purchased service contract. Check with service provider for coverage area and availability in your area.