If your business deals with sensitive or legally protected data, you know that it's not a simple matter to give away a defective hard disk, but keeping it conflicts with the terms and conditions of many standard warranty agreements. If you don't return the drive, you'll be charged for the replacement part.
HP's Hardware Support with Defective Media Retention is specifically designed for companies that
Need to control and secure their classified, proprietary and confidential data.
Are subject to current data privacy regulations.
Want a simpler, more cost-effective solution when choosing not to return a malfunctioning disk drive.
This service is available in a convenient HP Care Pack for business desktops, notebooks, personal workstations, server products, and storage products and offers the following distinct benefits:
Security and control - Your data will never leave your control, greatly reducing the risk that it will be compromised.
Compliance - Disk retention will allow you to meet the requirements of current data privacy regulations such as the Health Insurance Portability and Accountability Act (HIPAA), Sarbanes-Oxley and the Gramm-Leach-Bliley Act.
Risk mitigation - Proper control and disposition of sensitive data can mitigate the risk of expensive regulatory or civil liability.
Convenience - This service will simplify activities related to keeping your malfunctioning drive.
Cost effective - Get years of support for less than the average price of a new drive.
How it works
Call HP support or an authorized HP support partner
Diagnosis and dispatch - support agent will diagnose your system problem and dispatch parts and personnel (if needed or approved) for repair.
Parts replacement - Malfunctioning part will be replaced
If the disk drive is malfunctioning:
Customer must let support agent or onsite technician know of intention to keep drive.
Serial number and manufacturer of the non-returned. Malfunctioning disk drive will be captured and sent back to HP.
Customer is responsible for disposal of data.
You have options when ordering this service. You can conveniently buy online or contact your HP representative or authorized HP reseller.
Click on the links below to access the list of available service offers by product: