Business desktops, personal workstations, blade PCs, business notebooks and tablet PCs
Next Business Day Support for Travelers with Disk Retention Service*
Terms and Service Levels
1yr
3yr
4yr
5yr
Notebook – with 1yr (offsite) warranty
UJ890PE
UJ333E
UJ334E
UJ335E
Notebook & Tablet PC - with 3yr (offsite) warranty
UJ890PE
UJ336E
UJ337E
UJ338E
Notebook - with 3yr (onsite) warranty
UJ890PE
UJ339E
UJ340E
UJ341E
Next Day Exchage Support with Disk Retention Service
Terms and Service Levels
1yr
3yr
4yr
5yr
Blade PC – with 3yr warranty
UL314E
UL315E
UL316E
Next Business Day Onsite Support with Disk Retention Service*
Terms and Service Levels
1yr
3yr
4yr
5yr
Desktop – with 1yr (onsite) warranty
UF360E
UF361E
UF362E
Desktop - with 3yr (onsite) warranty
UF332E
UE333E
UE334E
Workstation - with 3yr (onsite) warranty
UE342E
UE343E
UE344E
Notebook - with 1yr (offsite) warranty
UE338E
UE339E
UE340E
UE341E
Notebook & Tablet PC - with 3yr (offsite) warranty
UE335E
UE336E
UE337E
Notebook - with 3yr (onsite) warranty
UG840E
UG841E
UG842E
Pick Up and Return Hardware Support with Disk Retention Service*
Notebook - with 1yr (offsite) warranty
UJ403E
UJ404E
UJ405E
UJ406E
Notebook & Tablet PC - with 3yr (offsite) warranty
UJ407E
UJ408E
UJ409E
Pick Up and Return Hardware Support with Disk Retention Service* and Accidental Damage Protection
Notebook - with 1yr (offsite) warranty
UJ410E
UJ411E
UJ412E
UJ413E
Notebook & Tablet PC - with 3yr (offsite) warranty
UJ414E
UJ415E
UJ416E
Server products
3 Year Hardware Support with Defective Media Retention Service
Term & Service Level
4hr 13x5
4hr 24x7
6hr CTR
DL14x
DL18x
DL320
ML11x
ML150
ML310
ML350
DL360
ML370
DL38x
DL38x Pkg Cluster
ML570
DL58x
c-Class server blades
c-Class storage blades
4 Year Hardware Support with Defective Media Retention Service
Term & Service Level
4hr 13x5
4hr 24x7
6hr CTR
DL14x
DL18x
DL320
ML11x
ML150
ML310
ML350
DL360
ML370
DL38x
DL38x Pkg Cluster
ML570
DL58x
c-Class server blades
c-Class storage blades
5 Year Hardware Support with Defective Media Retention Service
Term & Service Level
4hr 13x5
4hr 24x7
6hr CTR
DL14x
DL18x
DL320
ML11x
ML150
ML310
ML350
DL360
ML370
DL38x
DL38x Pkg Cluster
ML570
DL58x
c-Class server blades
c-Class storage blades
Storage products
3 Year Hardware Support with Defective Media Retention Service
Term & Service Level
4hr 13x5
4hr 24x7
6hr CTR
Support plus
Support plus 24
MSA Family
NAS / Storage Server
VLS Family
D2D Family
AiO Family
4 Year Hardware Support with Defective Media Retention Service
MSA Family
NAS / Storage Server
VLS Family
D2D Family
AiO Family
5 Year Hardware Support with Defective Media Retention Service
MSA Family
NAS / Storage Server
VLS Family
D2D Family
AiO Family
*
The HP Disk Retention Service option lets you keep, and control, your disk and your data. The process closely resembles what happens in a standard service call. If a disk is covered by the retention option malfunctions, you call HP for support. An HP support agent will diagnose your system problem, dispatch personnel (if needed and approved) and provide a replacement disk.
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