HP Computrace Services

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Computrace Service gives you peace of mind
Computrace Service gives you peace of mind

HP Computrace Services
Organizations move quickly and so do their employees. In today's world of technology, data can be accessed and shared 24 hours a day from just about any location. So how well can you account for your organization's IT assets? And what about the data they hold? Failure to monitor and control this part of your organization can lead to data breach penalties – and even worse, the type of negative publicity that can take years to repair.
Absolute Software's suite of Computrace products provide a robust, multi-layered security solution that helps organizations track, manage and secure their computers and the data they contain. IT professionals can accurately monitor and manage IT assets – regardless if devices are on or off the company network, track and locate missing computers, recover stolen machines, and remotely delete data from compromised computers to protect confidential information. Data security is maximized, machine loss reduced, lease, license and regulatory compliance achieved, and an organization's computing investment optimized.
HP has worked directly with Absolute Software Corporation to embed the Computrace Agent to the BIOS of many HP commercial notebook and tablet PCs and select desktop and workstation models. The embedded Agent is rapidly deployable and highly resistant to tampering. Now, HP offers a range of support services that leverage Computrace technology, and that are available through HP direct sales force and partners.

Service description
Depending on the specific product purchased, HP Computrace Support Service offers some or all of the following features:
IT Asset Management: Centrally manage IT assets from a single, online portal – regardless if a device is on or off the network
Data & Device Security: Remotely delete data on missing devices and produce a log of deleted files to prove compliance; remotely freeze the screen of devices to display a custom message that encourages end-user behavior
Geotechnology: Use GPS and Wi-Fi to pinpoint device location on an internet map (geolocation); Create geofences that trigger alerts if a device crosses a predefined boundary (geofencing)
Managed Theft Recovery: An industry leading theft recovery service works with police to get the stolen computer back
Service Guarantee: Be eligible to receive up to $1,000 if Absolute cannot recover your stolen computer7
IT Asset Management Data & Device Security Geotechnology Managed Theft Recovery Service Guarantee
Computrace Complete available available available available available
Computrace One available available available available
Computrace Data Protection available available available
Computrace for Netbooks available available
How it works
Computrace software incorporates a healing technology, referred to as the "Persistence Module", which rebuilds the agent software installation, even if the agent service is deleted using conventional means. The Persistence Module is installed in the BIOS (or the firmware) of many HP computers at the factory and activated during the Application Agent's first call to the Monitoring Center. It restores the Application Agent if it is removed. It is recommended that the BIOS of any device being considered for any of the Computrace services be preloaded with the Computrace Persistence Module. Computers that do not have the Computrace Persistence Module embedded into the BIOS will have the software version of the Persistence Module called the Application Agent.
The Application Agent is installed in the operating system (as a service) by running an installer. It makes regularly scheduled calls over the internet to the Monitoring Center and provides asset and location data on each Agent call. The Application Agent also manages the "helper applications" to support activities like data delete commands or to aid in theft recovery. It is loaded in the partition gap of the hard drive upon service initiation.
Computers that do not have the Persistence Module embedded into the BIOS during the manufacturing process can still undergo installation of the Application Agent and will perform with full Computrace functionality. However, these devices will not benefit from the persistence capability available when the Persistence Module is embedded into the BIOS of the device.
The Computrace Persistence Module is preloaded on the BIOS of many HP commercial notebook, tablet PCs, workstation, and desktop models.
See a complete list of models with and without Computrace Persistence Module preloaded in the
BIOS ›.
Customers must register their covered hardware and HP Care Pack immediately after purchase, using the registration instructions provided by HP. In addition, to be eligible for Computrace services, the customer must have the necessary software installed on the required computer. Services cannot be delivered by Absolute Software until the Computrace Agent software is properly installed.

Why do I need HP Computrace Service?

 The cost of stolen or lost notebooks/PC is staggering

•  More than 600,000 laptop thefts occurred in 2004, totaling an estimated $700 million in losses and an estimated $6.2 billion in theft of proprietary information.1
•  47% of computer security professionals surveyed reported a laptop theft over the past twelve months.2
•  From 2005 to 2006 there was an 81% increase in the number of companies reporting stolen laptops containing sensitive information.3
•  Gartner representatives said there is a 10% chance that a laptop will be stolen and a 20% chance a laptop will be lost or misplaced.4
•  According to the FBI, 1 out of every 10 notebook computers will be stolen within the first 12 months of purchase. 90% of them will never be recovered.5
The cost of stolen or lost notebooks is staggering

Features and benefits

Features
Benefits
IT Asset Management Streamline inventorying, increase auditing accuracy, better plan for upgrades, migration and retirement, maintain lease and license compliance, identify non-compliance activities.
Data & Device Security Avoid a costly data breach and produce a log of deleted files to prove regulatory compliance; ensure the timely return of machines for lease returns, maintenance, audits etc.
Geotechnology Quickly locate machines for timely lease returns, reduce loss, minimize drift; be alerted to suspicious or unauthorized moved so you can proactively respond to protect data.
Managed Theft Recovery6 Avoid replacement costs, deter future theft, determine if sensitive data was accessed from the recovered machine, contain the problem and avoid future exposure.

Order today
To order — Include Computrace Service with your workstation, PC, notebook or Tablet PC, or contact your HP Authorized reseller and protect your business today!
Buy online ›
* All statistics above are per IDC studies cited by the Wall Street Journal and Panasonic
1.  Safeware Insurance, 2004.
2.  FBI & CSI's annual Computer Crime and Security Survey, 2006.
3.  2006 Annual Study: The Cost of Data Breach. Ponemon Institute, LLC, 2007.
4.  The Parthenon Online, Precautions may Prevent Laptop Theft, April 25 2007.
5.  Attrition Data Loss, July 2005.
6.  Theft recovery not available with Computrace Data Protection. The Computrace agent is shipped turned off,and must be activated by customers when they purchase aCare Pack. Care Pack can be purchased for terms ranging from one to five years. Service is limited, check with Absolute for availability outside the U.S.
7.  The up to $1,000 service guarantee applies to the United States, Canada, and Puerto Rico and is only available with Computrace Complete. The Absolute Recovery Guarantee is a limited warranty. Certain conditions apply. For full details visit: http://www.absolute.com/company/legal/agreements. Data Delete is an optional service provided by Absolute Software. If utilized, the Recovery Guarantee is null and void.
8.  Remote Data Delete is not available with Computrace for Netbooks – Standard . In order to use the Data Delete service, customers must first sign a Pre-Authorization agreement and then obtain RSA SecurID tokens or Emailed Authorization Codes from Absolute Software.