Jump to content
United States-English
Buy online or Call 800-BUY-MYHP(800-289-6947)
Products & Services
Support & Drivers

Why buy HP - warranty

Content starts here
Always look twice at who's backing your promise.
» LaserJet supplies warranty information
» Inkjet supplies warranty information

HP LaserJet Printing Supplies Warranty Information


Millions of HP customers rely on consistent quality results, so a commitment to excellence is our top priority.

HP LaserJet print cartridges and other supplies are backed by HP's Premium Protection Warranty.
•   HP LaserJet Cartridges: Warranted to be free from defects in materials and workmanship.
•   HP Color LaserJet Drum Kits: Warranted to be free from defects in materials and workmanship.
•   HP LaserJet Fuser and Transfer Kits: Warranted to be free from defects in materials and workmanship until the printer provides a low-life indicator on the control panel.
•   HP Color LaserJet, 5/5M printer bottles: Warranted to be free from defects in materials and workmanship for 90 days from date of purchase.
Please note that non-HP cartridges may affect your printer warranty; HP is not obligated to compensate for damage caused by non-HP cartridges.

Not Covered

This warranty does not apply to print cartridges that (a) have been refilled, refurbished, remanufactured or tampered with in any way,(b) experience problems resulting from misuse, improper storage or operation outside of the published environmental specifications for the printer product or (c) exhibit wear from ordinary use.

Non-HP Laser print cartridges

If a non-HP print cartridge is found to be the direct cause of printer failure or damage, HP will not cover the repair related to that non-HP cartridge.

Returning HP product

In the event the cartridge proves defective, the customer should complete the service information form in the product box (or provide name, address, phone number, place of purchase, and a brief description of problem) and attach a print sample illustrating the defect. The form and cartridge should be returned to the place of purchase, where a replacement will be given. Customers can also contact HP Customer Support at 1-800-HPINVENT.

New HP inkjet cartridge warranty


Was: 90 days from date of purchase
Now: 6 months from "install before" date printed on the package
Beginning: January 1, 2001

To learn more check out http://www.hp.com/support/inkjet_warranty

What you will see:

On the package
Minimum 6 month limited warranty from install by date. See insert for details. Made from Domestic and foreign components in: USA Install before: February 2001

On the insert
This product has a limited warranty. If product is defective, contact HP or your retailer before the end of warranty date. The illustration shows the date marking location. Warranty does not cover empty or refilled products, or products that have been misused or tampered with.

For complete warranty details please ask your retailer or visit our website at http://www.hp.com/support/inkjet_warranty.

Q & A

Why the change?
To simplify and enhance. For example, there was no way to match a receipt to a particular cartridge.

How does it work?
An "install before" date is printed on each package. An "end of warranty" date is printed on each cartridge. The "end of warranty" date is 6 months after the "install before" date.

Does this new warranty apply to large and small format HP inkjet cartridges?
Yes.

What do resellers do differently?
They now have a quick and easy way to tell if an HP inkjet cartridge is under warranty. Once they decide, the account specific process for returning cartridges to HP remain unchanged.
Search supplies & accessories
(e.g. deskjet 9300, office paper, HPBC14)
Printable version
Privacy statement Limited warranty statement Using this site means you accept its terms Feedback to SMB webmaster
© 2013 Hewlett-Packard Development Company, L.P.