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| Find answers to the most commonly asked questions about SureSupply. If we haven't answered your question here, contact us online at any time. |
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Q: What is SureSupply? |
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SureSupply is a free and easy tool from HP that proactively manages your printing supplies. Most new HP printers are already SureSupply-enabled. The tool automatically alerts you when you start to run low on printing supplies like ink and toner. By clicking on the alert, you can quickly and easily place an order online for the supplies you need. The supplies will be pre-selected in your online shopping cart and ready for checkout. |
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Q: Who can I purchase my supplies from? |
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With SureSupply, you can choose whether you want to place your order online through a participating retailer or directly from the HP. You can even check in-store prices and availability and buy the supplies you need at a participating retailer near you. |
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Q: Will SureSupply tell me when my non-HP printers are running low on ink or toner? |
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No. SureSupply is an Hewlett-Packard solution that is only available on SureSupply-enabled HP printers. |
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Q: Is there an extra charge for cartridges that work with SureSupply-enabled printers? |
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No. HP printer ink and toner cartridges are designed to work with SureSupply at no extra cost. HP is committed to providing you with high quality cartridges at reasonable prices. |
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Q: Should I be concerned about the internet and my privacy using SureSupply? |
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HP values your privacy. HP SureSupply is designed to make it easy and convenient to buy Original HP supplies without requiring any personal information. You control how and when you share personal information. |
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HP SureSupply obtains product information from your printer to provide you with the best possible ordering experience. This information ensures you are presented with a correct list of the cartridges for your specific printer. This information is limited to printer model number, serial number, estimated amount remaining in installed supplies, language/country setting and general usage information (number of pages printed, page size, color/mono pages). This information is used to ensure the correct supplies are ordered, to save your preferences for the next time you visit the SureSupply website, and to assist HP with future product development. |
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Before any product information is sent, you will be asked whether you agree to share this information. If you choose not to share information from your printer, you can still use HP SureSupply by identifying and manually entering information like your printer model number and the country in which you live. This information allows HP SureSupply to select the correct supplies for your printer and links you to the purchase options available where you live. |
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SureSupply |
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