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| Frequently asked questions |
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| If we don't answer your PurchasEdge question here, e-mail it to us and we'll get back to you within three business days. |
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| Q: |
What is PurchasEdge?
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| A: |
PurchasEdge is a rewards program from HP. Members earn points based on the dollars they spend on qualifying Original HP printing supplies, such as HP LaserJet and inkjet cartridges. The points can be redeemed for more than 300 of the latest HP products, such as printers, scanners and PDAs—all for free. |
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Members have online access to their point balances and account information, and can shop for rewards on the password-protected PurchasEdge website. Members are also eligible for exclusive quarterly deals that help them earn HP rewards even faster. |
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Participating in PurchasEdge is easy. Ask your office-products supplier to help you enroll. They can even submit your invoices to HP for you. |
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| Q: |
Does the program cost anything?
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No, PurchasEdge is completely free. |
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| Q: |
What are the eligibility requirements for joining PurchasEdge? |
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| A: |
To participate in the program, business customers must:
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Spend $500 USD ($535 CAD*) or more each year on qualifying Original HP supplies |
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Be located in the United States or Canada |
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| Q: |
How will I receive PurchasEdge communications? |
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HP will use your Program Participant Information to provide you with feature announcements, newsletters, e-statements, PurchasEdge offers and information on site improvements via your e-mail and mailing address. We consider these communications to be an integral part of the PurchasEdge program. Therefore, your account will be automatically set up to receive electronic communications to ensure that you are aware of your current account information, the latest promotions and program news. Only PurchasEdge (or agents working on behalf of PurchasEdge under confidentiality agreements) will send you these mailings for the above purposes. You may opt out of electronic communications by submitting the request in writing to support@purchasedge.com. |
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| Q: |
Do I have to buy directly from HP? |
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No. You can continue to buy your office supplies as you currently do. Use any participating reseller or multiple resellers—we'll consolidate your points for you. |
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| Q: |
Can I buy from my current reseller or resellers |
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Absolutely. We encourage you to continue buying as you normally do. Your participating reseller(s) will even submit your invoices to PurchasEdge for you, so you won't have to do any additional work. |
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| Q: |
What items qualify for points? |
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As of September 2008, members could earn PurchasEdge points on more than 1,300 different HP supplies. Almost all HP LaserJet and inkjet supplies qualify, as well as most storage and paper products. However, hardware and accessories purchases are not eligible for PurchasEdge points. We update the Qualifying Supplies List every quarter; you can see it by clicking here (853 KB, PDF). |
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| Q: |
Do remanufactured cartridges qualify for points?
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No, remanufactured cartridges do not qualify for points. |
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| Q: |
How are points calculated? |
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As a member, you'll earn one PurchasEdge point for every $4 USD ($4.28 CAD*) you spend on qualifying Original HP supplies. For example:
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| Qualifying purchases | Total points earned |
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| $500 USD ($535 CAD*) | 125 |
| $1,000 USD ($1,070 CAD*) | 250 |
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| Q: |
Can I combine cash with points to earn free products faster? |
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No, the program does not allow members to supplement their points with payment. |
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| Q: |
Does PurchasEdge offer other opportunities to earn points? |
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Yes. For example, you can earn points for recycling your HP ink and toner cartridges through HP Planet Partners. Members also find out about other new promotions at www.purchasedge.com, or via quarterly e-statements and other program communications. |
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| Q: |
How often will my invoices be submitted for me? |
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Invoices are submitted at the discretion of each office-products supplier, but are most often submitted once a month. Please check with your supplier to find out when invoices will be submitted. |
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| Q: |
What is the electronic invoice submission process? |
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Our invoice submission process allows resellers to upload qualifying invoices online quickly and easily. Following that, point balances are typically adjusted the next business day. |
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| Q: |
How do I redeem points? |
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Orders for free HP products should be placed on the PurchasEdge website. Members can also get program and website support by contacting the PurchasEdge Support Center at support@purchasedge.com or 1-888-264-6599 between 8 a.m. and 6 p.m. (EST), Monday through Friday. |
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| Q: |
Why are HP supplies not offered for redemption? |
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PurchasEdge members have indicated that they are most interested in redeeming their points for free products such as HP printers and other hardware. |
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Of course, we recognize that a wide range of redemption options is important. That's why the current PurchasEdge Free Product Menu offers members more than 300 HP products to choose from: |
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HP LaserJet printers |
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HP Color LaserJet printers |
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HP Photosmart printers |
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HP multifunction printers (MFPs) |
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HP Inkjet printers |
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HP Deskjet printers |
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HP Officejet printers |
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HP All-in-One printers |
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HP Scanjet scanners |
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HP iPAQ Pocket PCs |
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HP storage media solutions |
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HP Care Pack Services |
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HP paper (select varieties) |
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And we're constantly updating the Free Product Menu as new products are unveiled. |
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Will you be adding more free items? |
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Yes, we update the Free Product Menu every quarter and keep PurchasEdge members informed via quarterly e-statements and other program communications. See the current Free Product Menu here. |
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| Q: |
Can PurchasEdge points expire? |
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Yes. Unused points expire after two years. All points accrued prior to 2009 will remain valid until January 2011. PurchasEdge members will be notified when they have points that are 90 and 45 days from expiration. |
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Additionally, if a PurchasEdge account remains inactive for 12 months or longer, we'll get in touch to confirm interest in the program. After that, a new invoice must be submitted within 90 days, or the account may be archived and the accrued points would expire. |
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| Q: |
How will my personal information be used? |
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Any member information submitted as part of the PurchasEdge program will be used in accordance with HP's privacy statement as posted on the HP website: http://welcome.hp.com/country/us/eng/privacy.htm.
The PurchasEdge program is channel-neutral, and it will not supply personally identifying information regarding PurchasEdge members to any competing channel. |
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| Q: |
Where can I find the program terms and conditions? |
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To review the complete program terms and conditions, click here. |
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| *Effective 11/19/09, the Canadian currency exchange rate is $1 USD = $1.07 CAD. Rates subject to change. |
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