HP has one of the best product warranties in the industry, which protects you in the event of any manufacturing defects. However, many customers find that their business needs demand a level of service above and beyond the basic warranty. Small and mid-sized businesses can be negatively affected if their business critical systems are down for even just a few hours due to software or hardware problems. While your warranty is designed to protect your hardware, HP Care Pack services are designed to go beyond the warranty to protect your business.
Below are some questions to help you choose which service level will meet your business needs.
Does your business need the support of HP Care Pack services?
Can my employees be without e-mail for a day or two?
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If your business has de-centralized offices where employees require e-mail to communicate, or if your business relies on email communication with your customers, check out 6-Hour Call to Repair.
Does the server host applications that are critical to your business operations?
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If your servers run financial applications that will need to be up 24x7, especially during month end, quarter end, or if your servers run customer facing applications, check out 24x7, 4-hour on-site hardware support service.
If the server goes down at 5:00pm on a Friday, can you be without it through at least Monday?
If you have employees who work after normal business hours or your businesses is open on weekends, check out 24x7, 4-hour on-site hardware support service.
Do I need a committed repair time?
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If your business requires not only fast response, but a commitment of actual repair time, check out 6-Hour Call to Repair service.
Can my IT staff install this equipment or do we need assistance?
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If your IT staff is assigned to other critical projects, doesn't have the expertise to install this equipment, or if you need your equipment rapidly deployed and in operation, check out HP Installation Services.
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