Examples of businesses that can benefit from HP services
My server hosts business-critical applications, and my business can't withstand more than 6 hours of server or storage hardware downtime before it is negatively affected.
6-Hour Call to Repair – Service professionals will be on-site and have your ProLiant server and MSA storagesystem restored within 6 hours.
If you host your own e-mail system, web site, ecommerce system, or other business critical application, you can lose money and opportunity if it is down for even a few hours.
My server hosts business-critical applications, and my business requires around the clock support with a hardware technician on-site within 4 hours.
24x7, 4-hour on-site hardware support – Service professionals are on call 24 hours a day, 7 days a week, and will be on-site working to fix your hardware problem within 4 hours of your call.
Legal or medical offices can't afford to risk the integrity of their server data for any period of time.
My server hosts business-critical applications and may require a hardware technician on-site within 4-hours during normal business hours.
13x5, 4-hour on-site hardware support – Service professionals are on call 13 hours a day, 5 days a week, and will be onsite working to fix your hardware problem within 4 hours of your call (which could be the next business day).
An interactive agency that stores work-in-progress files and other deliverables on a single server can't afford to stop work for more than a day while access to files is restored.
My server hosts business-critical applications, which requires hardware and software support. I may require a hardware technician onsite within 4-hours during normal business hours.
Support Plus - Service professionals are on call 13 hours a day, 5 days a week to help you identify and solve problems due to hardware or software.
A Doctor's office whose patient files are on a server. Lost data means lost revenue. One number to call for hardware and software support during normal business hours would meet their business goals.
My server hosts business-critical applications, requires around the clock hardware and software support with a hardware technician on-site within 4 hours.
Support Plus 24 – Service professionals are on call 24 hours a day, 7 days a week to help you identify and solve problems due to hardware or software.
Marketing and advertising companies rely on constant client communication and project management supported by workflow software running on networked servers, and any downtime can mean lost work or lost productivity.
24x7 onsite hardware maintenance expands the limited product warranty to a same day, 4-hour response, every day of the week, 24 hours a day, including holidays.
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Responsive service coverage available whenever you need it
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Increase equipment availability and productivity with round-the-clock onsite and remote support for your HP hardware, as well as selected multivendor equipment
Same Day onsite hardware maintenance expands the limited product warranty to a same day, 4-hour response, standard business days, excluding holidays.
13x5 = extended business hours local time
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Prompt service coverage during standard or extended business hours
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Increase equipment availability and productivity with rapid-response onsite and remote support for your HP hardware, as well as selected multivendor equipment
Next Business Day onsite hardware maintenance expands the limited product warranty to begin service the next coverage day after the service request has been logged, standard business days, standard business hours local time, excluding holidays. Service requests received outside the coverage window will be logged the next coverage day and serviced within the following coverage day.
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Expert next-day service – with your choice of coverage windows
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Increase equipment availability and productivity with high-quality onsite and remote support for your HP hardware, as well as selected multivendor equipment
Call-to-Repair service expands the product warranty to provide same day onsite hardware maintenance with a 6-hour call-to-repair. Availability is 24x7, including holidays, includes a 6-hour repair time commitment (site audit required). Applicable on specific ProLiant servers and MSA storage systems.
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Keep availability high with responsive committed-repair-time service
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Helps you minimize system downtime due to hardware failure. It features a commitment to resolve hardware problems within 6 hours from the time your service call is received
One time new product hardware installation, includes hardware options purchased with system installed at the same time, standard business days, standard business hours local time, excluding holidays.
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Take time and trouble out of the installation process
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Helps ensure that your new HP hardware or software is installed smoothly, efficiently, and with minimal disruption of your IT and business operations
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