The HP Care Pack services portfolio meets a full range of IT environments from standard to business critical.
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My server and storage device hosts business-critical applications, and my business can't withstand more than 6 hours of server or storage hardware downtime before it is negatively affected.
6-Hour Call to Repair – Professionals will be on-site and have your MSA storage system restored within 6 hours.
Hardware support
My server and storage device hosts business-critical applications, and my business requires around the clock support with a hardware technician on-site within 4 hours.
24x7, 4-hour on-site hardware support – Technicians are on call 24 hours a day, 7 days a week, and will be on-site working to fix your hardware problem within 4 hours of your call.
Hardware support
My server and storage device hosts business-critical applications and may require a hardware technician on-site within 4-hours during normal business hours.
13x5, 4-hour on-site hardware support – Professionals are on call 13 hours a day, 5 days a week, and will be onsite working to fix your hardware problem within 4 hours of your call (which could be the next business day).
Hardware support
My server and storage device hosts business-critical applications, requires around the clock hardware and software support with a hardware technician on-site within 4 hours.
Support Plus 24 - Professionals are on call 24 hours a day, 7 days a week to help you identify and solve problems due to hardware or software.
Hardware and software support
My server and storage device hosts business-critical applications, which requires hardware and software support. I may require a hardware technician onsite within 4-hours during normal business hours.
Support Plus – Professionals are on call 13 hours a day, 5 days a week to help you identify and solve problems due to hardware or software.
24x7 onsite hardware maintenance expands the limited product warranty to a same day, 4-hour response, every day of the week, 24 hours a day, including holidays.
Responsive service coverage available whenever you need it
Increase equipment availability and productivity with round-the-clock onsite and remote support for your HP hardware, as well as selected multivendor equipment.
Same Day onsite hardware maintenance expands the limited product warranty to a same day, 4-hour response, standard business days, excluding holidays.
13x5 = extended business hours local time
9x5 = standard business hours local time
Prompt service coverage during standard or extended business hours
Increase equipment availability and productivity with rapid-response onsite and remote support for your HP hardware, as well as selected multivendor equipment.
Next Business Day onsite hardware maintenance expands the limited product warranty to begin service the next coverage day after the service request has been logged, standard business days, standard business hours local time, excluding holidays. Service requests received outside the coverage window will be logged the next coverage day and serviced within the following coverage day.
Expert next-day service – with your choice of coverage windows
Increase equipment availability and productivity with high-quality onsite and remote support for your HP hardware, as well as selected multivendor equipment.
Call-to-Repair service expands the product warranty to provide same day onsite hardware maintenance with a 6-hour call-to-repair. Availability is 24x7, including holidays, includes a 6-hour repair time commitment (site audit required).
Keep availability high with responsive committed-repair-time service
Helps you minimize system downtime due to hardware failure. It features a commitment to resolve hardware problems within 6 hours from the time your service call is received.
One time new product hardware installation, includes hardware options purchased with system installed at the same time, standard business days, standard business hours local time, excluding holidays.
Take time and trouble out of the installation process
Helps ensure that your new HP hardware or software is installed smoothly, efficiently, and with minimal disruption of your IT and business operations.
Hardware Installation and Start-Up
A complete onsite installation and start-up service for deployment of a single MSA device.
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