The HP Care Pack services portfolio meets a full range of IT environments from standard to business critical. To help businesses like yours find the most cost-effective, appropriate way to support your business.
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Additional service details
My server hosts business-critical applications, and my business can't withstand more than 6 hours of server downtime before it is negatively affected.
6-Hour Call to Repair – Professionals will be on-site and have your ProLiant Bladesystem server restored within 6 hours.
Hardware support
My server hosts business-critical applications, and my business requires around the clock support with a hardware technician on-site within 4 hours.
24x7, 4-hour on-site hardware support – Technicians are on call 24 hours a day, 7 days a week, and will be on-site working to fix your hardware problem within 4 hours of your call.
Hardware support
My server hosts business-critical applications and may require a hardware technician on-site within 4-hours during normal business hours.
13x5, 4-hour on-site hardware support – Professionals are on call 13 hours a day, 5 days a week, and will be onsite working to fix your hardware problem within 4 hours of your call (which could be the next business day).
Hardware support
My server hosts business-critical applications, requires around the clock hardware and software support with a hardware technician on-site within 4 hours.
Support Plus 24 – Professionals are on call 24 hours a day, 7 days a week to help you identify and solve problems due to hardware or software.
Hardware and software support, around the clock
My server hosts business-critical applications, which requires hardware and software support. I may require a hardware technician onsite within 4-hours during normal business hours.
Support Plus – Professionals are on call 13 hours a day, 5 days a week to help you identify and solve problems due to hardware or software.
A complete onsite installation and start-up service for deployment of a single BladeSystem enclosure (P and C-Class services vary slightly, see detailed description links)
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Remote planning session
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Onsite hardware installation of one Blade enclosure, up to 16 server blades, and applicable network connections
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Onsite software installation and configuration of HP system management tools (e.g., RDP, SIM, VPM, PMP) and scripted OS
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Onsite customer orientation on product usage and features
HP Enhanced Network Installation and Startup
Provides advanced configuration and testing of HP P and C-Class BladeSystem interconnect devices
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Service planning interview - help assess network architecture needs such as
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Addressing
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Server/application bandwidth
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LAN segmentation
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Uplinks and port aggregation
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Traffic prioritization
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Port security
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Networking software revision check
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Help configure network devices
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Verify connectivity
Hardware support for HP BladeSystem enclosure
Covers the enclosure, patch panels, HP supported Ethernet Network Interconnects, power enclosure with power supplies and power distribution
Choose the option best suited for your IT environment:
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4 hour response
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13x5 & 24x7
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6 Hour call to repair 24x7
Hardware support for ProLiant BL Server Blades
Covers the server Blade and all HP branded hardware options qualified for the server, purchased at the same time or afterwards, internal to the server
Choose the option best suited for your IT environment:
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4 hour response
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13x5 & 24x7
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6 Hour call to repair 24x7
Hardware support for HP BladeSystem SAN switches
Covers the HP BladeSystem Brocade and McData SAN switches that are deployed as part of the HP BladeSystem infrastructure
Choose the option best suited for your IT environment:
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