HP Business Outlet

Standard Returns Policy for the HP Business Outlet

Our return policy is 10 days from delivery. If your order is outside of the return window, please contact HP Technical Support for product support.

Products must be in original packaging and must include all manuals, power cords, and HP installed software and options to be eligible for return. For all returns, you must first obtain a Return Merchandise Authorization (RMA) by contacting HP Business Outlet at 1-888-385-5408 or outlet.returns@hp.com.

To find the status of your return, please send an email to outlet.returns@hp.com with your RMA number.

Please note that HP will not accept returns for the following products (unless defective):

  • Opened memory
  • Opened software and consumable products, i.e. printer cartridges, paper, etc.
  • Electronic software downloads
  • Replacement parts supplied by technical support and
  • Product that cannot be linked to an HP Business Outlet order number
  • Product that has been modified by installation of additional software or options or have serial numbers removed

HP does not accept any COD returns.

HP reserves the right to deny any returns in circumstances involving repeated returns.

HP reserves the right to refuse or limit quantities to anyone we believe may be purchasing items for resale. Sales to anyone management believes to be a reseller or bulk purchaser are final, and no exchanges or returns will be granted.

Return shipping costs are borne by the customer; unless HP specifically agrees otherwise. If requested, a call tag may be offered to the customer at a reasonable cost.

Your refund will be initiated once we receive your return. After HP receives your return, it is inspected and compared to the RMA. All parts and equipment contained in the original order must be included (including, without limitation: keyboard, mouse, software, speakers, accessories, drives, memory, microprocessors, and processor boards). Once confirmation is completed, the return is processed into the warehouse and credit is issued using the same form of payment used for purchase. Depending on your financial institution, the normal process usually takes 7-14 business days to complete. No credits are issued for incomplete returns.

When you return items from a group of items purchased, the remaining amount spent may no longer be eligible for any discount you may have received (e.g., for gifts with purchase, free gifts, buying in quantity). If this is the case, the discount is subtracted from the price you paid for the returned item. To receive a complete refund, all items from the original purchase must be returned.

If the returned shipment does not match the RMA, refund will be delayed or denied.

Non-defective product returns

RMAs must be requested within 10 days after the delivery date.

HP, in its sole discretion, may accept returns requested more than 10 days after the delivery date subject to a restocking fee of 25%. The restocking fee is deducted from the refund amount issued.

Defective product and Dead on Arrival (DOA)

To diagnose product that may be defective or DOA, you should contact HP Technical Support at 1-800-HP-Invent (800-474-6836) to request diagnosis and repair. HP Technical Support will diagnose the problem and will authorize a repair or replacement of the product if required. Based on the terms of your warranty, a technician may be dispatched to diagnose or repair the defective product. If the product fails during the Limited Warranty Period the customer can receive support by visiting HP Support at http://support.hp.com to chat with a virtual agent, locate authorized support providers, download software or contact HP Technical Support professionals.

Defective unit

To report product that was defective on arrival (DOA), the customer should contact the HP Customer Support Center 1-800-HP-Invent (800-474-6836) to request diagnosis and repair or authorize a replacement or return of the product.

If product fails during the Limited Warranty Period and the suggestions in the product documentation do not solve the problem, the customer can receive support by visiting "Support & Drivers" at www.hp.com to locate authorized support providers, post questions to HP Technical Support professionals or download software.

Shipment related loss or damage

You should note damages or shortages on the Proof of Delivery document at the time of delivery and you must report damages or shortages within 10 days by contacting the HP Business Outlet at 1-888-385-5408 or outlet@hp.com. Please provide your order number.

You must report concealed damage, e.g. when the box is in good condition but the product is missing or damaged, within five business days after delivery. Note damage and take pictures. Carriers reserve the right to conduct an on-site inspection at the delivery destination. If the carrier is not allowed to inspect the product, a claim cannot be filed, and replacement product will not be provided. When the carrier claim has been validated or the carrier waives an inspection, HP will provide an RMA for the return of damaged product, process a credit for the damage or shortage, and enter an order for replacement product.

  • Customers should take receipt and sign for delivery of damaged product
  • Customer must have Carrier note delivery discrepancy (such as shortage or damaged box) on the "Proof of Delivery"
  • Customer signs "Proof of Delivery" and maintains copy.
  • Customer submits copy of "Proof of Delivery" to HP within five (5) business days.
  • Customer documents the damage with digital photos, if available
  • Customer returns merchandise to HP using RMA, original packaging materials and original shipping carton if available.

Preparing product for return

  • Call an HP Business Outlet Representative at 1-800-658-1131 to obtain an Return Goods Authorization (RGA) number(s).
  • Package the product including the "Packing List" which includes the original order number, part number(s), quantity, and applicable serial number(s) for the product(s) being returned.
  • The original box and packing material will need to be used to return the item.
  • Remove all mailing labels on the outside of the box that references the customer address. Prepare and attach a new mailing label with the RMA number(s) and the Returns Center address. Do not write on the packaging.
  • If product for more than one RMA is being returned in the same box, please make sure that all RMA numbers are listed on both the mailing label and packing list. If products are received at the Returns Center without valid RMA numbers on the mailing label, refund will be delayed or item may be refused and returned to the customer.

Note: Before you ship your Return to HP, make sure to back up any data on the hard drive(s) and on any other storage device in the product. Remove all confidential, proprietary and personal information as well as removable media such as flash drives, CDs and PC Cards. HP is not responsible for any confidential, proprietary or personal information; lost or corrupted data; or damaged or lost removable media that may be included with your return.

A call tag may be issued upon request to return product. Any fees for the call tag may be deducted from the credit due to the customer.

Proof of delivery for returns

Customers that are returning the merchandise without a HP-issued call tag are encouraged to select a carrier that provides tracking numbers and insurance, such as USPS, UPS or FedEx. Customer is responsible to pack the item being returned properly to prevent any damage or loss of product en route to the HP Returns Center. When customer’s purchase insurance coverage from a carrier, collection on claims associated with Carrier loss or damage is the responsibility of the customer.

Signatures confirming Proof of Delivery can be used to determine whether a box has been received at the HP Returns Center. If items are consolidated in a single box, a POD cannot be used to confirm receipt of specific items or quantities. If you return a product outside this process, your credit or replacement may be delayed pending proof of delivery to our warehouse. Customer assumes risk of loss and payment of return freight.

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