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ProCurve Networking by HP warranty information


For products purchased before April 1, 1998
 »

HP ProCurve Networking

If you purchased your HP networking product before April 1, 1998, you are covered by the warranty shown below for that product. For products with onsite warranty coverage, the response time is normally next-business-day (excluding HP holidays) for areas within 100 miles or 160 kilometers of an HP Sales and Service Office.

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ProCurve products and warranty coverage
» Routing Switches, Switches and Switch Modules
» Transceivers
» Hubs and Hub Modules
» Other products
» How to get warranty service
» Out−of−warranty services
Routing Switches, Switches and Switch Modules Warranty coverage
J3246A HP Advancestack Switch 2000 ATM Module 3 years onsite
J3245A HP Advancestack Switch 800t 3 years onsite
J3191A HP 100Base-T Module for Switch 2000 3 years onsite
J3178A HP Advancestack Switch 208/224 Mgmt Mod 3 years onsite
J3177A HP Advancestack Switch 224 w/100BaseTX 3 years onsite
J3175A HP Advancestack Switch 208 w/100BaseTX 3 years onsite
J3136A HP Redundant Power Module/Switch 2000 3 years onsite
J3125A HP Advancestack Switch 200 3 years onsite
J3109A HP 4 Port 10BaseF Module for Switch 2000 3 years onsite
J3108A HP Advancestack Switch 2000 FDDI Module 3 years onsite
J3103A HP 2 Port 100vg Module for Switch 2000 3 years onsite
J3102A HP 4 Port 10Base-T Module/Switch 2000 3 years onsite
J3100B HP Advancestack Switch 2000 3 years onsite
NOTE: The power supplies and fans in some products are covered for a shorter period of time than indicated above. Please refer to the warranty statement that shipped with your product for details.
Transceivers Warranty coverage
J3193B HP Advancestack 100Base-FX Xcvr Mod Lifetime return-to-HP
J3192A or B HP Advancestack 100Base-TX UTP Xcvr Mod Lifetime return-to-HP
J3028A HP Advancestack 100vg UTP Transceiver Lifetime return-to-HP
J3027A HP Advancestack 100vg FO Transceiver Lifetime return-to-HP
J2609A HP AUI Port Module Lifetime return-to-HP
J2608A HP ThinLAN Transceiver Module Lifetime return-to-HP
J2607A HP Twisted-Pair Transceiver Module Lifetime return-to-HP
J2606A HP Fiber-Optic Transceiver Module Lifetime return-to-HP
28685B HP Ethertwist Transceiver Lifetime return-to-HP
28683A HP Fiber Optic Transceiver Lifetime return-to-HP
28641B HP ThinLAN Transceiver Lifetime return-to-HP

Hubs and Hub Modules Warranty coverage
J3248A HP Advancestack 100FX Switch Port Mod Lifetime return-to-HP
J3247A HP Advancestack 10/100TX Switch Port Mod Lifetime return-to-HP
J3235A HP Advancestack 100Base-T Hub-8txe Lifetime return-to-HP
J3234A HP Advancestack 100Base-T Hub-12tx Lifetime return-to-HP
J3233A HP Advancestack 100BT Hub-12txm w/Mgmt Lifetime return-to-HP
J3212A HP Advancestack Hub 10BT Switch Module 5 years onsite, then lifetime return-to-HP
J3210A HP Advancestack 10BT Management Pack 5 years onsite, then lifetime return-to-HP
J3205A HP Advancestack 10BT S Hub-24t w/Mgmt 5 years onsite, then lifetime return-to-HP
J3204A HP Advancestack 10Base-T S Hub-24t 5 years onsite, then lifetime return-to-HP
J3203A HP Advancestack 10BT S Hub-24r w/Mgmt 5 years onsite, then lifetime return-to-HP
J3202A HP Advancestack 10Base-T S Hub-24r 5 years onsite, then lifetime return-to-HP
J3201A HP Advancestack 10BT S Hub-12r w/Mgmt 5 years onsite, then lifetime return-to-HP
J3200A HP Advancestack 10Base-T S Hub-12r 5 years onsite, then lifetime return-to-HP
J3137A HP Advancestack 100vg Hub-7e Lifetime return-to-HP
J3135A HP Advancestack 10Base-T Hub-16u w/SNMP 5 years onsite, then lifetime return-to-HP
J3134A HP Advancestack 10Base-T Hub-8u w/SNMP 5 years onsite, then lifetime return-to-HP
J3133A HP Advancestack 8u/16u SNMP Module 5 years onsite, then lifetime return-to-HP
J3128A HP Advancestack 10Base-T Hub-8e Lifetime return-to-HP
J2611B HP Advancestack 10Base-T Hub-16u 5 years onsite, then lifetime return-to-HP
J2610B HP Advancestack 10Base-T Hub-8u Lifetime return-to-HP
J2603B HP Advancestack Ethernet SNMP Module 5 years onsite, then lifetime return-to-HP
J2601B HP Advancestack 10Base-T Hub-24 5 years onsite, then lifetime return-to-HP
J2415A HP Advancestack 100vg Hub-14 5 years onsite, then lifetime return-to-HP
J2414B HP Advancestack 100vg/ET SNMP/Bridge Module 5 years onsite, then lifetime return-to-HP
J2413A HP Advancestack 100vg Hub-7m 5 years onsite, then lifetime return-to-HP
28688B HP Ethertwist Hub Plus 5 years onsite, then lifetime return-to-HP
28682A HP Fiber-Optic Hub Plus 5 years onsite, then lifetime return-to-HP
NOTE: The power supplies and fans in some products are covered for a shorter period of time than indicated above. Please refer to the warranty statement that shipped with your product for details.
Other products Warranty coverage
J3231A HP Remote 2C & Internet Router Bundle 5 years onsite
J3138A HP Advancestack Internet Router 5 years onsite
J2962A HP Redundant Power Supply 10BT & VG Hubs 5 years onsite, then lifetime return-to-HP
J2585B HP 10/100vg PCI LAN Adapter Lifetime return-to-HP
J2577A HP 10/100vg EISA LAN Adapter Lifetime return-to-HP
J2573A HP 10/100vg ISA LAN Adapter Lifetime return-to-HP
28673A HP 10:10 LAN Bridge 3 years onsite
NOTE: The power supplies and fans in some products are covered for a shorter period of time than indicated above. Please refer to the warranty statement that shipped with your product for details.

How to get warranty service

If you need warranty service for one of the ProCurve Networking products listed above that you purchased before April 1, 1998, please contact your local ProCurve Competency Center.

When you call, please have the following information available:

  • product number (for example, HP J3200A)
  • serial number (for example, serial number US41400480) or date code
    (for example, A-3802-D3)
  • complete description of the product failure
  • proof of purchase of your product
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