NOTE: This form is used to collect required data at the request of an
HP Support Engineer for an open support call.  Do NOT use it to open a 
new call.  If you need to open a new call, please see the information 
at http://www.hp.com/go/hpprocurve and select "technical support", then 
"support services".


             HP Procurve Series 5300 Switches - Required Data


Product Number: ___5304XL (J4850A)     ___5348XL (J4849A)
                ___5308XL (J4819A)     ___5372XL (J4848A)
		

Firmware revision: _____________________
 
ROM version: ___________________________ 
To get Firmware and ROM versions from the Series 5300 Switches, 
use the "show system" CLI command.  


Precise problem statement: __________________________________________

_____________________________________________________________________

_____________________________________________________________________

_____________________________________________________________________

What symptoms lead you to believe that the switch is not operating 
correctly? __________________________________________________________

_____________________________________________________________________

_____________________________________________________________________

Total number of switches affected? __________________________________

Did the problem begin at installation? ______________________________

How long has the switch been in operation? __________________________

What changes were made to the switch configuration prior to the 
problem episode? ____________________________________________________

_____________________________________________________________________

What changes were made to the network topology/conditions prior to the 
problem episode? ____________________________________________________

_____________________________________________________________________

How often does the problem occur? ___________________________________

What is the current workaround, if any? _____________________________

_____________________________________________________________________

What troubleshooting steps have you performed to isolate the problem
to this switch? _____________________________________________________

_____________________________________________________________________

_____________________________________________________________________

_____________________________________________________________________

If you have network management (e.g. ProCurve Manager) that can 
monitor the device, what is the network management product and what 
pertinent information does it report?  _____________________________________________________________________

_____________________________________________________________________

_____________________________________________________________________


Please attach the following information:

1. Network topology map: 
   a) All IP addresses and subnet masks of devices that are relevant 
      to the problem.
   b) Port mapping of connected network devices.
   c) Port mapping of connected clients/servers relevant to the 
      problem.

2. TECHNICAL SUPPORT DATA:  This output will help HP gather valuable
   information about your switch. The data should be captured while
   the problem is occurring.  

   i) From a console connection or TELNET session, use the following 
      CLI command: 

          show tech all [*ENTER*]

      and capture/log the output; or

   ii) You will need a TFTP server.  Use the following CLI command:

        copy command 'show tech all' tftp <TFTP server's IP addr> <filename> [*ENTER*]

3. CRASH LOG:  You will need a TFTP server to get this binary file. Use the 
   following CLI command:  (Slots A-D only if 5304) 
      (Hint: You may want to use [UP ARROW] to recall previous commands.)

           copy crash-log tftp <TFTP server's IP addr> <filename> [*ENTER*]
           copy crash-log a tftp <TFTP server's IP addr> <filename> [*ENTER*]
           copy crash-log b tftp <TFTP server's IP addr> <filename> [*ENTER*]
           copy crash-log c tftp <TFTP server's IP addr> <filename> [*ENTER*]
           copy crash-log d tftp <TFTP server's IP addr> <filename> [*ENTER*]
           copy crash-log e tftp <TFTP server's IP addr> <filename> [*ENTER*]
           copy crash-log f tftp <TFTP server's IP addr> <filename> [*ENTER*]
           copy crash-log g tftp <TFTP server's IP addr> <filename> [*ENTER*]
           copy crash-log h tftp <TFTP server's IP addr> <filename> [*ENTER*]


Call ID ___________________________________________________

HP Support Engineer name __________________________________

Customer Name _____________________________________________

Customer's Company Name ___________________________________

Customer Phone # __________________ Fax # _________________

Customer Email Address ____________________________________


Reminder: Include attachments 1-3 from above!!!

                                                             Feb 04