NOTE: This form is used to collect required data at the request of an
HP Support Engineer for an open support call.  Do NOT use it to open a 
new call.  If you need to open a new call, please see the information 
at http://www.hp.com/go/hpprocurve and select "technical support", then 
"support services".


   HP J4095A Procurve Switch 2224 unmanaged switch - Required Data

   
Attach the network map showing device(s) involved and network numbers.


Precise problem statement: __________________________________________

_____________________________________________________________________

_____________________________________________________________________

_____________________________________________________________________

What data leads you to believe that the switch is not operating 
correctly? __________________________________________________________

_____________________________________________________________________

_____________________________________________________________________

Describe the LEDs' activity during the problem episodes.  Please be
very specific.  This data is critical for an unmanaged device. ______

_____________________________________________________________________

_____________________________________________________________________

If this is a performance, link, or connectivity problem, please
review the Switch 2224 FAQ, "Is 10/100Mbps auto-negotiation the same
as Plug-n-Play?" at www.hp.com/go/hpprocurve.  Then, report the Link
state, Activity, speed ("100"), and Fdx state of all of the switch's
ports, as reported by the LEDs, and of all of the switch's attached
devices. ____________________________________________________________

_____________________________________________________________________

_____________________________________________________________________

_____________________________________________________________________

Did the problem begin at installation? ______________________________

How long has the switch been in operation? __________________________

What changes in network conditions/configuration occurred? __________

_____________________________________________________________________

How often does the problem occur? ___________________________________

What is the current workaround, if any? _____________________________

_____________________________________________________________________

When you followed the procedures described in the manual's  
Troubleshooting chapter, what were the results?  ____________________

_____________________________________________________________________

_____________________________________________________________________

_____________________________________________________________________
 (All HP switches have a Troubleshooting section in the Installation,
  User's or Reference Manual)

What troubleshooting have you done beyond the steps described in the
manuals, and what were the results? _________________________________

_____________________________________________________________________

_____________________________________________________________________

If you have network management (e.g. Toptools) that can monitor your 
network, what is the product and what information does it report? 

_____________________________________________________________________

_____________________________________________________________________


Call ID _____________________________________________________________

HP Support engineer name ____________________________________________


Customer name _______________________________________________________

Customer's company name _____________________________________________

Customer phone # ______________________ Fax # _______________________

Customer email ______________________________________________________


Reminder: Include the network map.

                                                           12 Oct 00