NOTE: This form is used to collect required data at the request of an
HP Support Engineer for an open support call.  Do NOT use it to open a 
new call.  If you need to open a new call, please see the information 
at http://www.hp.com/go/hpprocurve and select "technical support", then 
"support services".


   HP Hub & Switch Management for OV-UX (HP J3250) - Required Data


Software version: _________________________________

Attach the following information:

1. output of the version utility (Note: cd to /opt/HPASA/bin and type
   "version").

What is the HP-UX platform configuration:

  Model of workstation ______________________________________________

  How much RAM ______________________________________________________

  HP-UX version _____________________________________________________

  Amount of swap space ______________________________________________

Precise problem statement ___________________________________________

_____________________________________________________________________

_____________________________________________________________________

_____________________________________________________________________

_____________________________________________________________________

Did the problem begin at installation? ______________________________

How often does the problem occur? ___________________________________

If problem did not begin at installation, what changes were made to
one or more of the following?

  H&S Mgmt OV-UX configuration: _____________________________________

  NNM (Network Node Manager) configuration: _________________________

  Platform configuration: ___________________________________________


Call ID _________________________________________________________________

HP Support engineer name ________________________________________________


Customer name ___________________________________________________________

Customer's company name _________________________________________________

Customer phone # __________________________ Fax # _______________________

Customer email __________________________________________________________


Reminder: Include attachments 1-2 from above!!!

                                                                12 Oct 00