NOTE: This form is used to collect required data at the request of an
HP Support Engineer for an open support call.  Do NOT use it to open a 
new call.  If you need to open a new call, please see the information 
at http://www.hp.com/go/hpprocurve and select "technical support", then 
"support services".


        HP ProCurve Network Management for OV-NT – PCNM 
                      (HP J4869A/J4869B)
                         Required Data


PCNM Software version _________________

HP OpenView NNM version _______________

OS platform ___________________________

Processor speed _______________________

Amout of (pysical) RAM ____________MB__

Amount of swap space ______________MB__

Browser platform: IE Version _________________
                  Netscape Version ___________

Precise problem statement _____________________________________________

_______________________________________________________________________

_______________________________________________________________________

_______________________________________________________________________

_______________________________________________________________________


Did the problem begin at installation? ________________________________


How often does the problem occur? _____________________________________


If problem did not begin at installation, what changes were made to
one or more of the following?


  PCNM configuration: _____________________________________


  NNM (Network Node Manager) configuration: _________________________


  Platform configuration: ___________________________________________


Call ID _____________________________________________


HP Support engineer name_____________________________


Customer name _______________________________________


Customer's company name _____________________________


Customer phone # __________________________

           Fax # __________________________


Customer email ____________________________




                                  06 Nov 02