NOTE: This form is used to collect required data at the request of an
HP Support Engineer for an open support call.  Do NOT use it to open a 
new call.  If you need to open a new call, please see the information 
at http://www.hp.com/go/hpprocurve and select "technical support", then 
"support services".


  HP Advancestack Internet (IOS) Router Module J3138A - Required Data
     

Please attach the following information:

1. Network topology drawing showing all devices involved and:
   a) all IP addresses and subnet masks configured that are relevant to
      the problem.
   b) all relevant IPX network numbers and encapsulation types (frame
      types) configured
c) any other networking protocols like AppleTalk and bridging

2. Current configuration and version information of the Internet Router.
   This information can be obtained by using the following "super-user"
   (enabled) commands:
   a) show running-config
   b) show startup-config
   c) show version
   c) show tech-support
   d) show flash
   
3. If the Internet Router Module's WAN port is connected to an HP 
   router's WAN port, include the HP router "browse".


Precise problem statement: ______________________________________________

_________________________________________________________________________

_________________________________________________________________________

_________________________________________________________________________

What data leads you to believe that the Internet Router is not operating

correctly?_______________________________________________________________

_________________________________________________________________________

_________________________________________________________________________

_________________________________________________________________________

Did the problem begin at installation? __________________________________

How long has the routing switch been in operation? ______________________

What changes in network conditions/configuration occurred? ______________

_________________________________________________________________________

_________________________________________________________________________

How often does the problem occur? _______________________________________

What is the current workaround, if any? _________________________________

_________________________________________________________________________

What troubleshooting have you done and what were the results? ___________

_________________________________________________________________________

_________________________________________________________________________

_________________________________________________________________________

If you have network management that can monitor the device, what is the

product and what information does it report? ____________________________

_________________________________________________________________________

_________________________________________________________________________


Please review the configuration examples on the web at:
www.hp.com/go/hpprocurve
 -> technical support
    -> configuration examples
       -> HP Advancestack Internet Router


Call ID _________________________________________________________________

HP Support engineer name ________________________________________________


Customer name ___________________________________________________________

Customer's company name _________________________________________________

Customer phone # __________________________ Fax # _______________________

Customer email __________________________________________________________


Reminder: Include attachments 1-3 from above!!!

                                                                12 Oct 00