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24x7x365 hardware and software services - plus cost-saving software updates and more.
HP Support Plus 24 helps you increase performance and availability with comprehensive, consistent hardware and software services. Working with your IT team, HP Services engineers deliver onsite hardware support and over-the-phone software support around-the-clock 365 days per year.
Choose Support Plus 24 when you need to:
- Improve uptime with responsive hardware and software
services available anytime
- Cost-effectively obtain expert 24x7 hardware and software
support
- Enjoy consistent service coverage across geographically
dispersed sites
Service highlights
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Telephone software support - An HP Response Center
engineer provides problem-analysis and problem-resolution
support within 2 hours after your call is logged. The Center
also offers help with trouble-shooting problems and setting
configuration parameters, as well as usage assistance for
applications, operating systems, and utilities.
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4-hour response onsite hardware support - For issues that
cannot be resolved remotely, HP Services delivers onsite
technical support to return your covered hardware products to
operational condition, repairing or replacing components or
entire units as necessary. An HP authorized representative
arrives at your site within 4 hours after your call is logged.
Your coverage includes all required parts and materials.
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24x7x365 coverage - Onsite and remote services are available around the clock, including all
holidays.
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Travel zones - All response times apply only if your site is located within 100 miles (160 km) of your primary HP Support Responsible Office. Travel to sites located within 200 miles (320 km) of your primary HP Support Responsible Office is provided at no additional charge. If your site is more than 200 miles (320 km) from the primary HP Support Responsible Office, you will be charged for travel based on the distance to your location.
Travel zones and charges may vary in some geographic locations.
Response times to sites located more than 100 miles (160 km) from a primary HP Support Responsible Office will have the following modified response times for extended travel:
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| Distance from HP support office | Response time 4h | Response time next day |
| 101-200 miles (161-320 km) | 8 hours | 1 additional coverage day |
| 201-300 miles (321-480 km) | Established at time of order
subject to resource availability | 2 additional coverage days |
| Beyond 300 miles (480 km) | Established at time of order and subject to resource
availability |
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Escalation management - Established escalation procedures enlist specialized expertise from HP.
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Electronic support - Access HP's electronic support facility for software patches, a symptom-solution database, product descriptions, specifications, technical literature, and more.
If you need coverage during extended business hours only, HP Support Plus brings you the same service features 13 hours per day, 5 days per week.
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