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Coverage window options
• Standard business hours, standard business days: Service is available 8:00 am - 5:00 pm,
Monday through Friday, excluding holidays.
• Extended business hours, standard business days: Service is available 8:00 am - 9:00 pm,
Monday through Friday, excluding holidays.
• 24x7: Service is available round-the-clock, including all holidays
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Travel zones - All response times apply only if your site is located within 100 miles (160 km) of your primary HP Support Responsible Office. Travel to sites located within 200 miles (320 km) of your primary HP Support Responsible Office is provided at no additional charge. If your site is more than 200 miles (320 km) from the primary HP Support Responsible Office, you will be charged for travel based on the distance to your location.
Travel zones and charges may vary in some geographic locations.
Response times to sites located more than 100 miles (160 km) from a primary HP Support Responsible Office will have the following modified response times for extended travel:
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| Distance from HP support office | Response time 4h | Response time next day |
| 101-200 miles (161-320 km) | 8 hours | 1 additional coverage day |
| 201-300 miles (321-480 km) | Established at time of order
subject to resource availability | 2 additional coverage days |
| Beyond 300 miles (480 km) | Established at time of order and subject to resource
availability |
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Escalation management - Established escalation procedures enlist specialized expertise from HP and selected third-parties.
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