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HP networking refer direct return request process for DOA/HP
customer satisfaction returns
Effective:
August 1, 2000
Products include:
All HP networking products: HP ProCurve, HP Advancestack, HP Ethertwist
Process:
Resellers and end users phone HP directly to discuss and request
Hewlett-Packard customer satisfaction and DOA product returns.
| End users call: |
(866) 697-7628 |
| Resellers WITH an HP Outlet ID call: |
(800) 544-9976 |
Resellers and end users may call to request a DOA product return/exchange or customer satisfaction product return/exchange. A Hewlett-Packard customer satisfaction event is one in which the customer is dissatisfied with the HP product's performance or functionality. We regret we cannot fulfill requests for stock adjustment returns, pricing adjustments,
etc. Please see your channel reseller for their policy on these types of returns: resellers, please see your distributor; end users, please see your reseller.
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