Customer support services
Classes and discussion groups
Web support services
The IT Resource Center (ITRC) is a web site where
you can get services and support for your HP-UX servers and software products. If you're an IT manager, you'll find assistance as you manage and plan enhancements to your IT infrastructure. The
ITRC is your fastest connection to HP support. We've grouped our services into three logical areas, which reflect the most common needs of IT organizations:
- Maintenance and support - Comprehensive software, hardware, and network support information and tools to help you manage your multi-vendor computing environment. You can also sign up to receive
notification of HP-UX security bulletin digests.
- Training and consulting - Our extensive library of high-quality online courses makes it easy to continuously learn new skills and stay up to date on ever-evolving technology. Select from more
than 2000 self-paced web-based trainings and live instructor-led online seminars to efficiently train employees and reduce overall training costs.
- Forums - Talk with other IT professionals on a wide variety of topics. Ask a question or earn points helping your peers solve their technical problems in this unique discussion area.
Customer support services
HP can only provide support services for the HP-UX Web Server Suite software product. To download the latest version of the HP-UX Web Server Suite for HP-UX 11i, visit the
Support services for the HP-UX Web Server Suite are included in current HP-UX 11i Operating Environment (OE)
support contracts. To purchase HP support solutions, please contact your local HP sales office or authorized HP reseller. To find the authorized support providers nearest you, check HP's
support page. You may also find contact information by clicking the "how to buy" link at the top of this page.
To file a defect report, please contact the HP Response Center. In the United States, you may contact the HP Response Center by calling 1-800-633-3600 and 1-800-743-8305. Also, your local HP sales
office can provide you with the appropriate contact information.
When reporting a defect, include a reproducible code example, a description of the problem, and the product name and product number.
For HP-UX Apache-based Web Server problems, include the output returned when you enter:
Where <PATH-TO-APACHE> is:
/opt/hpws/apache for HP-UX Apache-based Web Server available Jan 2003 and on
/opt/hpapache2 for HP Apache-based Web Server 2.0 available prior to Jan 2003
/opt/apache for HP Apache-based Web Server 1.3 available prior to Jan 2003
For all problems, include the HP-UX version string returned when you enter: