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Request Submittal
Work with your HP sales representative
Assessment/Scheduling
Once the engagement request has been received, a Solution Center Program Manager will be in contact with the sales representative to do preliminary investigation about the request. When the details have been determined, a Solution Center location and timeframe are agreed upon and confirmed.
Project Development
The Customer is responsible for defining a test plan and for making sure any necessary resources (i.e., test dataset, scripts, etc.) are available. A Solution Center Consultant can be available to consult in defining these elements.
Hardware/Software Setup
The Solution Center Support Engineer is responsible for preparing a configuration based on previous investigations. This configuration is typically set up by the first day of your scheduled test period.
Test Execution and Tuning
The Solution Center Consultant works with the project team to identify and execute the defined test plan. The system is analyzed to determine if tuning is appropriate, and changes may be made and tests re-executed.
The Customer's Responsibilities
The customer's involvement in the HP engagement process takes several forms. To be successful, The customer will need to provide:
- Accurate details for the request form
- Defined objectives of the engagement
- Test plan (day-by-day account)
- A project team
- Non-Disclosure agreement signed
Project Team - the project team should consist of one or more individuals knowledgeable about how their application and environment operates. These people need to be fully dedicated to the entire engagement effort.
Solution Center Responsibilities
The HP Solution Center involvement in the HP engagement process includes:
- Detailed investigation.
- One or more fully trained Consultants to assist during the engagement
- An agreed-upon configuration.
- Work area equipped with access to their dedicated and isolated
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