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» HP e3000 2010 Support Extension FAQ's
» HP e3000 2008 Support Extension FAQ's (December 20, 2005)
» HP 9000 to HP e3000 Conversion Update FAQs
» Migration and training services from HP
» Support for the HP e3000
» Services from HP partners
» New storage solution
» MPE/iX 7.5 release
» Native fibre channel solutions

HP e3000 transition program

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Migration and training services from HP

What tools, support and products are available to help e3000 customers with the transition?

HP and HP partners provide a broad range of migration and consulting services to help customers transition successfully. These include help with analyzing and managing your current HP e3000 environment, migrating software and even managing your new environment after the transition is over.

  • In order to allow our customers to effectively manage their business through the transition, HP will continue to provide a comprehensive portfolio of support services for the HP e3000 until December 31, 2010.
  • Assessment and Planning Services: HP and its partners can provide customers with tools and assistance in analysis and inventory of the existing HP e3000 environment, including application analysis, storage, networking, etc.
  • Migration and porting tools and services: HP and its partners can provide customers with tools and assistance in transitioning from the HP e3000 platform to another HP platform.
  • Testing and Deployment: HP and its partners can provide customers with help in testing and deploying new applications for HP servers, including parallel testing with the HP e3000 environment. We can also work with you on outsourcing the management of your old HP e3000 environment, as well as your new environment.
  • HP and its partners can provide customers with Itanium®,  and Intel-based server technologies on platforms (such as HP-UX, Linux and  Microsoft operating systems) that are similar to, but are far more current than, the technologies that they've been using on MPE/iX. This will provide value to customers by smoothing their migration away from the HP e3000, and reducing the learning curve associated with the new platform.

We run our company on the HP e3000. What is HP's advice for us?

You should be planning to migrate your application environment to another HP platform. You can continue to use the HP e3000 in a safe and stable way because HP will be offering a broad portfolio of support services until December 31, 2010.

HP and its partners have services and tools available which can make it cost-effective to replace existing HP applications or to migrate homegrown applications to other HP platforms.

We're using a "home grown" application. What should we be planning to do?

HP is offering a broad range of transition services to help customers move their homegrown applications to their new HP environment.

The "HP e3000 Transition Considerations" white paper provides detailed information on our many programs to help you move to your future environment.

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Training Questions

What is the HP e3000 transition curriculum from HP e3000s to other HP platforms?

HP has designed a comprehensive training curriculum specifically for HP e3000 customers. This program includes a white paper, transition aids, webcasts (live and replay), web-based course work, and in-depth classroom courses. Visit the training and education site for the latest information.

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Support for HP e3000

How long can customers expect to receive MPE/iX service and support from Hewlett-Packard?

Worldwide MPE/iX support will not be extended past December 31, 2010. Customers that cannot migrate to other HP supported solutions by the announced December 31, 2010 End of Support Life date are encouraged to contact their HP representative to discuss potential local support solutions that might be available.

After December 31, 2010, the majority of all remaining Patches that were in what is called the “Beta Test Patch phase” were made available. These are Patches that have had little or no customer exposure since being developed. Hewlett-Packard (i) is providing these patches on an “as is” basis without any representations or warranties of any kind and (ii) cannot guaranty the performance or results of these Patches. Please take extra precautions when installing these “Beta” Patches so they can be removed easily if unexpected results are experienced. All released “Beta” Patches have additional verbiage added to the Patch description indicating that they are “Beta” rather than certified “General Released”. The Beta Patch list is available from the main HP e3000 transition program webpage.

Additionally, HP intended to make Patches available through December 2015, even after the Worldwide End of Support on December 31, 2010. As you already may be aware, in September 2010, HP instituted a change in the way that software “Patch” services are accessed. Beginning at that time, Patch access through the ITRC support portal requires a valid ITRC user ID and password. Also, an active HP software support agreement must be linked to the customer’s ITRC profile to access Patch content and services. To support MPE/iX users that might not have downloaded MPE/iX software, prior to the End of Support date, HP has implemented an exception process for users requiring MPE/iX Patches. As of January 1, 2011, MPE/iX users should contact their HP Call Center to make their Patch requests. (For North America, please call 1-800-633-3600. For other countries, please visit http://www.hp.com/go/assistance.)

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Services from HP partners

We're using an application that we purchased from an ISV. Are all the HP e3000 applications "going away?"

Most of the HP e3000's Independent Software Vendors (ISVs) already have similar products that run on other HP platforms, or have already ported their e3000 applications to HP ProLiant or HP 9000 servers. To learn more about your HP e3000 ISV's plans for the future, contact your ISV directly or visit the HP e3000 Transition Partner web site.

What services are available from HP Partners? In addition to the HP transition offerings, many non-HP services and tools are available, and more are being currently developed. A robust and active Channel Partner community has always supported the HP e3000, and many of them also have tools available on other HP platforms.

To assist your transition to another HP platform, this skilled Channel Partner community is ready to help by offering tools and services to focus on many aspects of your transition, such as GUI/front end tools, JCL, intrinsics, and MPE utilities, database ETL (extraction, transformation, and loading), languages, multi-platform IMAGE, ODBC, and database wrappers, and migration services. Visit the HP e3000 Transition Partner web site for the latest information.

If I want HP to help me figure out what to do next, whom do I contact?

HP's Consulting organization is ready to help HP e3000 customers who need assistance planning. Contact your local HP sales representative or HP authorized reseller for help with this.

Can HP help me move my existing application to another platform?

HP has a full suite of porting and migration services available for our HP e3000 customers. Starting with an analysis of your current situation, HP can help you with everything you need to get your application into production on HP 9000 (running HP-UX) or another HP platform.

How much do HP's migration services cost?

Since the size and complexity of HP e3000 customer applications vary greatly, HP will give you an estimated price at the conclusion of our initial study.

HP's prices are very competitive in the industry for these services.

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New storage solution questions

What new StorageWorks solutions are available for the HP e3000? Please visit the HP e3000 storage web site for the latest storage solutions available.
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MPE/iX 7.5 release questions

Will the HP e3000 A- and N-Class servers be supported on MPE/iX 7.0?

The HP e3000 A- and N-Class servers will be supported on MPE/iX 7.5 only. There are no plans to support PA-8700 systems on MPE/iX 7.0.

Which specific e3000 platforms is MPE/iX Release 7.5 certified on?

MPE/iX Release 7.5 runs on the entire line of HP e3000 server platforms currently supported by HP; from the PA-8700 PA-RISC processors running on HP e3000 A- and N-Class servers, through the supported series 900 systems, which include the 9x8, 9x9KS, 99x.

What is the support plan for MPE/iX Release 7.5? The 7.5 release will be supported thru December 2010.

I've heard that there are some new High End limit increases, can you tell us about those?

At present 1140 user processes are allowed access per User logging process. For 7.5 we have increased this limit to more than double, up to 2851 user processes.

We have also increased large data set limits. When Turbo Image was introduced, the size of a dataset was limited to 4GB which was the limit until recently. When users demanded a larger data set, JUMBO data set was introduced, which can have a maximum size of 396GB.

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Native fibre channel questions

Can we boot from a native Fibre Channel disk?

Yes.

How is Fibre Channel connectivity achieved on MPE/iX release 7.5?

With MPE/iX Release 7.5, support has been introduced for new Fibre Channel Device Adapter cards on the A- and N-Class HP e3000 systems. These PCI-bus based adapter cards provide the ability to connect a Fibre Channel device directly to the HP e3000 system using Fibre channel cables.

Prior to this release, the e3000 supported connectivity to fibre channel devices only through a SCSI-Fibre Channel Router connected on a PCI-SCSI HVD card or NIO SCSI card. As this provided an important connection to Fibre devices, it also introduced added complexity as well as multiple points of failure in the system.

Additionally, accessing FC devices through the router and SCSI cable brings down the high Fibre Channel transfer rates ultimately to lower SCSI transfer rates. Now with the support for Fibre Channel (FC) adapter cards, the router is no longer needed for these A- and N-Class systems.

What benefits can customers gain by moving to native Fibre Channel?

This introduction of support for FC device adapter cards brings numerous benefits to e3000 customers, some of which would be:

  • Simplified connectivity to fibre channel devices
  • Improved fibre channel I/O performance
  • Reduced maintenance issues and cost
  • Ability to access the entire range of fibre channel devices
  • Lower cost of ownership

Are there any devices not supported on Native Fibre Channel, MPE/iX 7.5?

At the present time, no tape devices are supported on Fibre channel adapter cards. And since the adapter card is PCI-bus based, it can be supported only on A and N-Class HP e3000 systems. There is no support for Fibre Channel Device Adapter cards on the NIO-bus based e3000's like the 99x or 9x9 systems. These systems would continue to use the SCSI-Fibre router for connecting to fibre devices.

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