This FAQ refers to an update, posted to the OpenMPE Community on June 30, 2004.
- Has anything changed regarding HP's advice on the urgency of customer transitions?
No. This does not indicate a change to the messages that we have consistently delivered since announcing our HP e3000 end-of-support roadmap in 2001. First, HP continues to recommend transitioning
HP e3000 applications to other HP platforms by the end of 2008. Second, HP plans to continue to deliver the same, high-quality, software and hardware support for HP e3000 customers through HP
end-of-support. Where practical, HP will consider enhancing MPE/iX to meet customers' evolving business needs during that period. Third, HP intends to work with customers who plan to use the HP
e3000 to meet some of their business needs beyond HP's end-of-support, both to understand their issues and concerns and to determine how HP can help address those issues. This update regarding the
conversion of used HP 9000 equipment to HP e3000s is an example of HP's follow-through on this third priority. As we've stated in the past, HP customers who cannot complete their migration plans by
the end of 2008 should contact their HP support representative to discuss their specific needs.
- If at some point I am unable to locate a used HP e3000 for my business, what should I do?
Customers with a clear business need for another HP e3000 and who find themselves in a situation where they have exhausted all possible channels to buy a used HP e3000 should contact HP to discuss
their specific situation.
- What factors will HP consider before approving HP 9000 to HP e3000 conversions?
HP will look at several factors including,
- A clearly demonstrated business critical customer need
- A demonstrated effort by the customer to utilize alternative means to address the business requirement
- HP's ability to deliver a viable solution
- Can a customer come to HP and request that their HP 9000 be converted to an HP e3000?
No. Conversions are not intended for customers who simply want to change their HP 9000 into an HP e3000.
- Does HP expect many of these conversions to be done?
HP believes the supply of used HP e3000 hardware will meet the expected demand. Conversions are intended as a way to avert or respond to potential emergency situations.
- How long will HP, or an HP-authorized partner, be able to perform HP 9000 to HP e3000 conversions?
HP's ability to perform these conversions depends on many factors, including parts availability and continued HP e3000 expertise within the channels necessary to deliver this solution. These
factors will naturally impose a limited timeframe over which conversions can be approved and performed.
- Does HP guarantee that HP, or an HP-authorized partner, will be available to perform such conversions on behalf of someone who demonstrates a clear need?
No, but HP will make a reasonable effort to support customers and partners who demonstrate a clear need.
- How much will a "converted" HP e3000 cost?
Costs are expected to be roughly in line with market prices for similar HP e3000 systems in the timeframe the conversion is performed. However, many factors may cause the price to be higher.
- Will the converted system be a real HP e3000?
HP intends for these converted systems to be real HP e3000s, including appropriate nameplates and bezels.
- Will a converted system require the purchase of a valid MPE/iX license?
Yes. Customers will also need to pay third parties for any add-on software they want to install.