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HP 3000 Customer Communication (Fall’08)

In late 2007, HP has announced the Mature Product Support without Sustaining Engineering (MPS w/o SE) limited support extension for the HP e3000 installed base through 31 December 2010. As HP transitions from the Basic Support model to the MPS w/o SE model (see HP e3000 2010 extension details), HP will provide additional communications between now and the end of the year to provide customers updates and responses to various requests pertaining to end-of-life that have been made through user forums and partners in the recent years. This first set of communications addresses the following topics:

Beta Patch Availability
Hewlett-Packard will provide Mature Product Support without Sustaining Engineering Support (MPS w/o SE) through 31 December 2010. After that we will release to the HP ITRC web site, the majority of all remaining patches that are still in what we call the “Beta Test Phase”. These are patches that have had little or no customer exposure since being developed. Before 31 December 2010 only customers with a valid HP support contract may request “beta” patches. This strategy will help us keep track of “beta” patch distribution through the MPS w/o SE support period and may allow us to test additional “beta” patches and move them into the “General Release Phase”. After Hewlett-Packard support ends in 2010, releasing “beta” patches ensures that those of our customers remaining on the HPe3000 platform will have the most complete pool of remedies for any issue that may arise. All released “beta” patches will have additional verbiage added to the patch description indicating that they are “beta” rather than certified generally released.

Post HP Support ITRC Patches & www.docs.hp.com Documentation Availability
HP’s intention is to make MPE/iX online documentation (www.docs.hp.com) and qualified patches (on ITRC) available via the current access process through December 31, 2015. However, HP recommends that customers and partners download their required patches and documentation at their earliest convenience.

AD377A RTU License Price Reduction (effective 7/1/2008)
In February of 2007, the MPE/iX team at Hewlett-Packard developed and released a MPE/iX licensing product, AD377A, to assist customers in their upgrades. After a review of market conditions, HP has reduced the licensing prices 35% to 50% from the 2007 price list. This new pricing has been in effect since July, 1st 2008.

AD377A RTU Lost License Replacement
HP has enhanced the Right-to-Use license product (AD377A) to allow reissuing of a replacement license in a lost license situation. This process will address the case where a customer has an HP e3000 system that does not have verifiable licensing information. For more information, please visit: http://www.hp.com/products1/evolution/e3000/hw_lic_update.html.

CE Handbook Availability
The HP CE Handbook is a document that describes the HP e3000 systems configuration process. Due to the level of intellectual property information in the handbook, a decision was reached to not release the CE Handbook to customers, 3rd party resellers, or support providers.

SSCONFIG & SS_Update Tools Licensing
The configuration of the hardware personality of an HP e3000 system is accomplished by the use of a tool called SSCONFIG or SS_Update. Because of intellectual property leveraged on other HP hardware platforms, the decision was reached to not license SSCONFIG and SS_Update tools to customers, 3rd party resellers, or support providers.

Running MPE/iX on HP 9000 Hardware
HP is reaffirming the decision to not enable the MPE/iX operating system on the HP 9000 platform. Customers can acquire used systems through the secondary market.

HP Invent3K Public Timeshare System Transition
Since 2001, the MPE/iX team at Hewlett-Packard has managed and maintained a development system for MPE/iX software developers. This system, known as invent3k, is accessible on the internet and contains a full suite of development tools for those wanting to develop and test MPE/iX applications.

In order to provide the user community continued accessibility to a public timeshare system, the OpenMPE organization has assumed this role and is providing and maintaining an HP e3000 system running on top of the latest MPE/iX 7.5 release. For any additional details and access information to the new invent3k system, please contact the invent3k system manager directly at invent3k@openmpe.org.

The original invent3k system, located at invent3k.external.hp.com, will still be accessible through 30 November 2008. After November 30th, this system will be shutdown.

HP Invent9K Public Timeshare System
HP Invent9K is another public timeshare system that was made available by Hewlett-Packard in 2002 to customers and partners to use as a way to help them to learn and adjust to HPUX operating environment. Due to the extremely low usage in the past few years, HP will retire the Invent9K system effective 30 November 2008.

Online Diagnostic Passwords Removal
HP will put in place a process that will allow customers to access online diagnostics (cstm) without requiring passwords after HP Support exits the Mature Product Support w/o Sustaining Engineering phase. A more detailed communication via www.hp.com/go/e3000 and/or 3000L will be made available at that time.

As mentioned above, this is the first set of ongoing communications. Therefore, not all the customer requests have been incorporated into this communication release. As always, HP values our customers and looks forward to continuing to provide them the best-in-class services.

** About PDF files: The PDF files on this Web site can be read online or printed using Adobe® Acrobat® Reader. If you do not have this software installed on your system, you may download it from the Adobe Web site.
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