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HP 3000 Customer Communication (July 2010)

Post-2010 MPE FOS, SLT, SUBSYS Distribution
Effective January 1, 2011, distribution and shipment of all HP e3000 MPE FOS, SLT, or media will cease. Customers who would like to purchase additional SUBSYS products need to place their orders by September 30, 2010. Customers with a current HP Mature Product Support without Sustaining Engineering (MPS w/o SE) agreement can still request PowerPatches and SW Media (FOS, SLT, SUBSYS) during the remainder of the Limited Support Extension, expiring on December 31, 2010, through their local HP Representative or Contract Administrator. Media orders should be placed by December 15, 2010. Processing and delivery time may vary.

Post 2010 MPE/iX Right-To-Use (RTU) License Policy
The HP end-of-support date for the HP e3000 is December 31, 2010. After that date, customers with a valid MPE/iX RTU license on an HP e3000 system will be able to perform a valid system upgrade without incurring an additional licensing cost. After December 31, 2010, no further RTU lost license replacements will be available.

SSCONFIG & SS_Update Tools Licensing including future HP SUSAN update process
The configuration of the hardware personality of an HP e3000 system is accomplished by the use of a tool called SSCONFIG or SS_Update. Because of intellectual property leveraged on other HP hardware platforms, the decision was reached to not license SSCONFIG and SS_Update tools to customers, 3rd party resellers, or support providers. Customers can contact their local HP office to request an HP Representative to assist with HPSUSAN updates or other SSCONFIG or SS_Update tool needs on a Time and Materials basis. There is currently no end of support date scheduled for these tools.

Post 2010 e3000 Support
As always, customers that can not migrate to other HP supported solutions by the announced December 31, 2010 End of Support Life date should feel free to contact their HP representative to discuss alternatives or potential local custom support solutions that might be made available.


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