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HP 3000 Customer Communication (February’10)

MPE/iX Read-Only Source Code Licensees
Hewlett-Packard announced in 2008 that they would create a limited number of fee-based source code licenses that will allow third parties to use MPE/iX source code as reference material for providing technical support to HP e3000 customers, where technical support includes investigating problems, developing workarounds, and creating instruction-level, binary patches. The license is targeted at those third parties whose business model is to provide technical support on HP e3000 products. HP worked with interested parties and we are pleased to announce the HP e3000 End-Of-Life Licensees. As always, this announcement does not reflect a change in HP's continued strong recommendation that customers proceed immediately with planning and implementing transitions off the e3000. However, we recognize that some customers may still need some level of MPE/iX support after HP exits the HP e3000 Support business on December 31, 2010. Thereafter, customers will have multiple options for MPE/iX assistance by contacting the applicable source code licensees. As previously communicated, source code licensees will not be permitted to use MPE/iX source code in the delivery of system-level technical support prior to January 1, 2011.

Locating Former HP Jazz Content on BSC
As stated in the August 2009 e3000 Customer Communication – “docs.hp.com documentation migration”, the docs.hp.com content has moved to the Business Support Center (BSC), a central repository for HP technical documentation and additional support information.

www.hp.com/bizsupport

As part of the MPE/iX migration, HP-contributed content that was formerly provided on the MPE/iX external web server jazz.external.hp.com (HP Jazz) is now available on BSC as part of the MPE/iX collection

www.hp.com/go/e3000-docs

To assist our customers in locating the migrated HP Jazz content, HP Support has provided a navigation map

In addition, the HP MPE/iX Lab has granted licenses to a few third-party partners so they may host some HP Jazz content on their servers. Refer to HP e3000 End-Of-Life Licensees for more information.

Discontinuance of new XP Firmware Regression Testing on MPE/iX
With the upcoming end of HP support for MPE/iX on December 31, 2010, and the low customer demand for new XP firmware, HP has discontinued regression testing of new XP firmware on MPE/iX. Customers can contact their local support center for XP firmware currently supported on MPE/iX.


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