Q1. Does this announcement mean HP is suggesting that customers delay or postpone their transition plans?
A1.No. Staying on the HP e3000 any longer than necessary poses risks which should be fully understood and evaluated by each company. It's hoped that this limited support extension will
be an incentive to re-energize the completion of transition plans. For customers who will continue to rely on their HP e3000 beyond 2006, having a level of HP support may temporarily help some of
them run their e3000s smoothly while implementing a transition to another HP platform.
Q2. What should customers expect in the future with regards to HP e3000 support?
A2.HP's intention is to assist those customers who need additional time to migrate. Extending HP support on a limited basis gives those companies more time to focus on their migration
projects. The support options being made available in 2007 and 2008 are necessarily fewer than what will be provided in 2006. Also see A1 and A3 in the 4/4/2006
Q3. Will this offer be extended to most e3000 customers?
A3.Yes. The basic support level extension will be available to most customers, with limitations based on regional capabilities, specific configuration complexities, etc.It is possible
that, in some situations, HP cannot support a specific configuration or geography beyond 12/2006.
Q4. How is an HP support extension beyond 2006 requested?
A4. Basic level support customers should receive a normal support renewal notice, including software update services and basic (telephone) coverage, when their support contract is up for
renewal during 2006. HP plans to work with customers with higher-level support requirements such as Mission Critical support to discuss their specific needs, and if desired, to investigate the
particulars of a customized post-2006 support plan. Customers can also
elect to contact HP directly.
Note: customers' recent support agreements may have referenced an end of support life date of 12/31/06. A process to update agreements automatically to take this extension into account is currently
being implemented within HP. See A2 in the 4/4/2006 addendum, above.
Q5. Which MPE/iX releases will be supported?
A5.Only MPE/iX releases currently supported by HP -- 6.5, 7.0, and 7.5 -- will be supported per the terms and conditions of customers' support renewal contract. Unsupported earlier
releases, such as 6.0, are not included.
Q6. What are the support offers that will automatically appear at HP contract renewal time?
A6.Based on local capabilities, HP will offer at least hardware maintenance, software update services, and business hours software technical services on selected components. Additional
services may be offered in some countries, based on their capabilities. If you require services beyond what is offered by HP, please contact your HP support representative to discuss those additional
Q7. Will HP provide new patches for MPE/iX and/or its sub-systems?
A7.Patches will be created at the discretion of HP for the purpose of fixing critical defects, and will continue to be consolidated into PowerPatch releases.
Q8. What price will be charged for these support services?
A8. The price of these support services may increase, and could vary based upon regional differences.
Q9. How do e3000 accounts who are currently getting support elsewhere or customers without any support vendor request this extended HP support?
A9. HP welcomes customers to contact HP to discuss their specific situation.
Q10. Where can customers get additional information?
A10. More detailed configuration information will be available early in 2006. Customers who do not have HP Sales, Support, or Partner contacts should complete the HP e3000 support
inquiry form located at: http://www.hp.com/go/e3000.