| Question |
When is the last day I can place an order for a new HP 9000 System? |
| Answer |
The last order date for HP 9000 systems was December 31, 2008. You have the following two options now that the new HP 9000 has become End of Product Sale:
1. Transition the current HP 9000 server(s) to the HP Integrity server(s); or
2. Continue the current HP 9000 environment, and purchase the upgrades and add-ons from the HP Renew program.
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| Question |
Do add-on's and upgrades have the same end of product sale date as the systems? |
| Answer |
No, the last order date for new HP 9000 add-on options and upgrades will be December 31, 2009 with a ship date of March 31, 2010. |
| Question |
What system trade-in options are available from HP? |
| Answer |
- Trade-in older HP 9000 servers, Trade-In credits of up to 15% of the purchase price of new HP Integrity servers.
- Up to 20% on Superdomes.
- Pickup of used equipment at customer site.
- Value recovery for aging technology rebate (reimbursement to customers bank account –
customer will get a pre-defined cash back value defined per program & product.)
- Environmental friendly disposal of returned products. To access information:
Click on Europe, Middle East, and Africa Link:
www.hp.com/eur/Integrity-Trade-Up
Click on Americas Link:
http://www.hp.com/united-states/tradein/tradeup.html
Click on Asia, Pacific and Japan Link:
www.hp.com/apac/assetrecovery
|
| Question |
What software license trade-ins are available? |
| Answer |
Both OE licenses and layered product licenses may be traded-in for an equivalent value license on an HP Integrity server for systems under support. Systems not under support may trade their licenses in for a 60% discount toward an equivalent Integrity license. Please see HP’s cross-platform software license trade-in policy here:
http://licensing.hp.com/slm/swl/view.slm;
jsessionid=5YvJHt8RzZMnpthnPR3y5XW
vg0QknVSzLVXZ3B1ZQXq9Q9DQT
Hn8!-704305056?page=swlpolicies
Please note that the 60% discount is conditional; per the policy,
- A software updates contract that includes rights to new versions must be purchased at the time of the software license trade-in and new software license purchase.
- The newly purchased software updates contract must be, at minimum, 1 year in duration and must be pre-paid for the first year.
|
| Question |
Where can I access transition information and guidance? |
| Answer |
For whitepapers, webcasts, next steps, customer success stories, service offerings, etc. available to assist in my transition to HP Integrity, please visit:
http://www.hp.com/products1/evolution/9000/ |
| Question |
What is the HP Renew and Extended Life? |
| Answer |
HP Renew is a program that offers HP quality remanufactured HP 9000 Systems, covered by the original HP warranty. HP Renew is HP’s single source for discontinued HP products which are no longer Manufactured as new. These are known as HP Extended Life Products. |
| Question |
For how long am I able to order End of Sale for HP 9000 products from HP Renew? |
| Answer |
At least for one year after December 31, 2008
For more information, please visit
www.hp.com/products/hprenew
and
www.hp.com/products/ExtendedLife |
| Question |
Is Renew product eligible for HP support services? |
| Answer |
Yes, HP Renew products are guaranteed as good as new with full HP Warranty, and they are completely eligible for HP Support services. |
| Question |
Which HP 9000 servers are available from HP Renew? |
| Answer |
rp34x0, rp44x0, rp74x0, rp84x0 and Superdome systems and upgrades are offered as Extended Life products in HP Renew portfolio. In addition PA-8800 CPU based models from low-end to HP 9000 Superdome are available from HP Renew as well. |
| Question |
How do I know what HP Renew has in stock? |
| Answer |
For an up-to-date listing of HP Renew products available for order, please visit the HP
Inventory Today website:
www.hp.com/products/hp-inventory-today |
| Question |
What is the usual delivery time from HP Renew and how do I place an order? |
| Answer |
HP Renew and Extended life products are integrated into standard HP processes, the answer is same as for new HP products. |
| Question |
What is the price of HP Renew Equipment? |
| Answer |
HP Renew products are offered with an excellent price/performance ratio. |
| Question |
What type of warranty and support can I get with HP Renew Products? |
| Answer |
Renew products are covered by the same HP warranty, services and support options as new HP products. |
| Question |
What operating systems will HP Renew provide on their equipment? |
| Answer |
Equivalent to those HP 9000 previously sold. |
| Question |
Who can I contact for more information? |
| Answer |
To find your local HP Renew Sales Representative, please visit:
Europe, Middle East & Africa:
www.hp.com/products/hprenew/contactEMEA
Asia Pacific & Japan:
www.hp.com/products/hprenew/contactAPJ
North America:
www.hp.com/united-states/renew |
| Question |
What is the quality of HP Renew Products? |
| Answer |
All HP Renew products have undergone rigorous HP remanufacturing and testing processes and will be distributed with product revision to latest serviceable level (firmware). |
| Question |
How long will HP support HP 9000 systems? |
| Answer |
HP's aim is to provide adequate time for customers to plan and execute successful transitions to the HP Integrity platform. HP will continue to provide you with a comprehensive portfolio of support services including mission critical support services through 2013 for currently shipping HP 9000 products. At HP’s discretion, support may be further extended beyond this date.
For planning purposes regarding platform and operating system support dates, please refer to www.hp.com/go/hpuxservermatrix
|
| Question |
What about SW Support for HP-UX on HP 9000? |
| Answer |
HP-UX 11i v1 and v2 will be fully supported through 2013 and HP-UX 11i V3 will be supported through 2017. At HP’s discretion, support may be further extended beyond these dates. If HP considers this technically feasible, customers who have an HP-UX Software Technical Services contract will receive commercially reasonable effort SW support for their supported environment. With this level of support, problem identification and troubleshooting may take longer and in some instances, HP may not be able to determine a solution. Should HP determine that no existing resolution for the problem exists, HP will discontinue work on the problem. HP reserves the right to terminate commercially reasonable effort SW support, if continuing support is not feasible. |
| Question |
I am interested in migrating to other HP platforms, is HP offering any training to help me get there? (is there a such a thing for HP 9000)? |
| Answer |
Yes, depending on the version of Operating System you are running, HP offers training that can assist your transition. For example, the HP-UX 11i v2 Administration Class for experienced HP-UX administrators will help you move from HP-UX 11i v1 to HP Integrity HP-UX 11i v2 and HP Integrity HP-UX11i v3.
For more information, visit http://h15076.www1.hp.com/education/curr-unix.htm |
| Question |
What services does HP offer to help me transition to my future HP environment? |
| Answer |
HP provides a complete range of services to help you plan, design, and implement the right solution to meet your business needs, as well as assist with your transition.
HP 9000 Evolution website at http://www.hp.com/products1/evolution/9000
provides detailed information to help you transition to your future environment.
|
| Question |
What is the process for modifying my existing service agreement if I migrate to another HP platform?
|
| Answer |
Service agreement modifications are handled locally to best meet customers’ needs. Your local support representative will work with you to assist you with your service agreement modification to your new platform and service (if your requirements have changed) or to create a custom agreement in the timeframe you require. The intent is to make this process as smooth and trouble free as possible for you. |
| Question |
What is HP’s recommended version of HP-UX 11i on HP Integrity servers? |
| Answer |
HP recommends HP-UX 11i v3, currently in its 3rd release with Update 2 which shipped in April 2008. HP-UX 11i v3 not only delivers functionality that produces the best business outcomes, but also is the version that will run on future Integrity servers.
For the latest on HP-UX 11i v3, visit www.hp.com/go/hpux11iv3
For planning purposes regarding previous releases of HP-UX, please refer to the support matrix for platform & operating system version support as well as last sale and support dates -- www.hp.com/go/hpuxservermatrix
|
| Question |
Can a customer transfer HP-UX software licenses from HP 9000 servers to HP Integrity servers?
|
| Answer |
Software support agreements entitle customers to trade in software licenses for no additional cost, trading in software licensed on HP 9000 systems for ‘like’ software licenses on HP Integrity servers, using HP’s cross-platform software license trade-in policy.
For example, a Tier 1 license can only be transferred to another Tier 1 system. Per-Processor Licenses are valid for all systems within an HP 9000 or HP Integrity server family.
Customers whose software is not covered under a support agreement will be eligible for a discount on new licenses. |
| Question |
What’s the implication of the new HP-UX 11i v3 OEs on a customer who has the original OEs? |
| Answer |
As of April 2008, HP is shipping HP-UX 11i v3 in new Operating Environments (OEs). The new OEs – Base OE, Virtualization OE, High Availability OE and Data Center OE, replace the original ones – Foundation OE, Enterprise OE and Mission Critical OE.
The new OEs are only available for HP-UX 11i v3, and deliver more high-value software than the original OEs. For example, the Virtualization OE (VSE-OE) includes all the software in the VSE Suite for HP-UX 11i.
Customers with support contracts are entitled to upgrade to v3 with the new OEs at no additional cost. The diagram below illustrates the mapping for trading original OEs to the new v3.
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