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HP Care Pack Services

Windows®. Life without Walls™. HP recommends Windows 7.
A hard disk suddenly fails. A laptop slides off a table. A keyboard is doused with coffee. Hewlett-Packard Care Pack services ease concern and loss due to hardware failure. Hewlett-Packard Care Pack services provide upgraded service levels that extend and expand standard product warranties for Hewlett-Packard hardware such as workstations, PCs, notebooks, tablets and handheld devices.

Productivity, Predictability, Support

Customers receive further reassurance through extended warranties:

  • All workstations and displays, and many desktops, notebooks and tablets, already have three-year warranties.
  • Warranties of shorter length for Desktops, Notebooks, Tablets and handheld devices can be extended to three years.
  • Warranties for all of the above (except handheld devices) can be extended to four or five years.




Hewlett-Packard Care Pack Services.

Benefit you with lower IT costs

Customers also benefit from lower, more predictable IT costs. By simply adding services at the time of purchase, customers instantly put a backup plan in place that helps them predict and control costs over the life of their equipment.
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HP Computrace Services

Keep your hardware and important data protected against theft and loss.
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HP Care Pack Services include:

  • Warranty extension: Extends the warranty coverage of a product to match the length of time you expect to use it.
  • Hour same business day hardware support: Increases equipment availability and productivity with rapid onsite response for issues that cannot be resolved remotely. (Available either 9x5: 8:00 am 5:00 pm, Monday through Friday, excluding HP holidays; or 24x7: 24 hours a day, 7 days a week, 365 days a year).
  • Next business day onsite response: For issues that cannot be resolved remotely, an authorized HP Services representative arrives onsite the next day after a call that falls within a contracted service window has been logged. HP Services returns covered hardware to operational condition, repair in or replacing components or entire units as necessary. Coverage includes all required parts and materials.
  • Traveler service: Assures consistent service in any of over 50 countries while traveling with a notebook PC.
  • Post-warranty service: Continues the service delivered under the warranty or HP Care Pack. This option is available only within 90 days of the expiration of service/warranty. (End-of-service life must be more than one year out for service to be available.)
  • Installation: Install product, run tests and diagnostics, provide orientation on the product, and answer usage and maintenance questions.

Recommended HP Care Pack Services:

  Notebook Model
  HP Mini - HP 5xx - serie s serie b serie b y w
Warranty extension 3 years on-site UK703E UF624E  
Warranty extension 4 years on-site UK716E UF627E UF633E
Warranty extension 4 years on-site UK718E UF628E UF635E
Post-warranty - 9x5 next business day on-site UK705PE U4393PE U4416PE
  Desktop Model
  serie dx2000 serie dc5000/dc7000
9x5 next business day response on-site - 3 years U6578E  
9x5 4-hour response on-site - 3 years U4856E U4863E
24x7 4-hour response on-site - 3 years U8304E H4493E
9x5 next business day response on-site - 4 years   U7897E
9x5 4-hour response on-site - 4 years   U7902E
24x7 4-hour response on-site - 4 years   U7906E
9x5 next business day response on-site - 5 years   U7899E
9x5 4-hour response on-site - 5 years   U7904E
24x7 4-hour response on-site - 5 years   U7908E
Post-warranty - 9x5 next business day on-site U4854E U5864PE
  Desktop Notebook
Installation Service UJ865E UJ865E

* Systems may require upgraded and/or separately purchased hardware and/or a DVD drive to install the Windows® 7 software and take full advantage of Windows® 7 functionality. See Microsoft Non-Hewlett-Packard site. for details.

® Windows, Windows Vista and the Windows logo are trademarks of the Microsoft group of companies.