News release

HP Introduces Services to Ease Complexity of Software Integration

Services add support for custom and third-party software solutions

HP today announced new software services that combine software support and consulting expertise to help clients gain cost predictability, maximize return on their software investments and improve their support experience.

HP Premier Services provide support for HP Software products and customized HP Software solutions that include integrated software from HP or third-party vendors. HP’s approach to service delivery offers flexible, proactive management from a partner that can deliver managed outcomes across the complete software solution.

Enterprises are challenged with complex IT environments consisting of multiple versions of software, customizations and third-party integrations. This complexity results in unpredictable maintenance costs and a lack of solution adoption, and adds greater burden on internal staff to manage solutions reactively rather than focus on activities that can drive innovation for their business.

"Organizations often fail to achieve the maximum business value from software solutions due to complex integrations, extensive customizations and unpredictable costs from multivendor support teams,” said Elaina Stergiades, research manager, Software Support Services, IDC. “Offerings such as HP Premier Services can provide organizations with the flexibility and cost predictability required to manage and maintain enterprise software across the entire software life cycle – from planning and deployment to support and ongoing upgrades."

By using HP Software Premier Services, clients can:

• Simplify their support experience through a unified support solution delivered by expert HP Software Services professionals who provide a single point of accountability.
• Proactively manage ongoing changes against service-level commitments linked to business results while minimizing risk of disruption.
• Choose from flexible support solutions that best fit their specific requirements.

The HP Software Premier Services portfolio consists of four service offerings, allowing clients the flexibility to choose reactive or proactive options that best fit their needs:

• Premier Response addresses issues quickly and effectively through higher-level technical support experts that understand clients’ complete software solutions.
• Premier Advisory improves solution adoption by providing proactive maintenance for customized and third-party integrations while developing strategies to optimize new releases and upgrades.
• Premier Team Extend frees up internal staff resources for more strategic activities by enabling clients to outsource routine operational tasks and maintenance to HP.
• Premier Business minimizes risk by preventing support issues with a dedicated HP Enterprise Services Manager.

"Clients are looking for opportunities to partner to ensure a successful business result from their software solutions," said Hans-Peter Klaey, senior vice president, Software Sales, Services and Support, HP. "HP Premier Services provides a proactive, 'no surprises' delivery model that lets clients spend less time on operations and more time achieving IT and business results."

By providing clients with a seamless delivery model that enables them to dedicate more resources for strategic initiatives and drive innovation, HP Premier Services is helping businesses and governments become Instant-On Enterprises. In a world of continuous connectivity, the Instant-On Enterprise embeds technology in everything it does to serve customers, employees, partners and citizens with whatever they need, instantly.

About HP

HP creates new possibilities for technology to have a meaningful impact on people, businesses, governments and society. The world’s largest technology company, HP brings together a portfolio that spans printing, personal computing, software, services and IT infrastructure to solve customer problems. More information about HP (NYSE: HPQ) is available at http://www.hp.com/.

This news advisory contains forward-looking statements that involve risks, uncertainties and assumptions. If such risks or uncertainties materialize or such assumptions prove incorrect, the results of HP and its consolidated subsidiaries could differ materially from those expressed or implied by such forward-looking statements and assumptions. All statements other than statements of historical fact are statements that could be deemed forward-looking statements, including but not limited to statements of the plans, strategies and objectives of management for future operations; any statements concerning expected development, performance or market share relating to products and services; any statements regarding anticipated operational and financial results; any statements of expectation or belief; and any statements of assumptions underlying any of the foregoing. Risks, uncertainties and assumptions include macroeconomic and geopolitical trends and events; the competitive pressures faced by HP’s businesses; the development and transition of new products and services (and the enhancement of existing products and services) to meet customer needs and respond to emerging technological trends; the execution and performance of contracts by HP and its customers, suppliers and partners; the achievement of expected operational and financial results; and other risks that are described in HP’s filings with the Securities and Exchange Commission, including but not limited to HP’s Annual Report on Form 10-K for the fiscal year ended October 31, 2010. HP assumes no obligation and does not intend to update these forward-looking statements.

© 2011 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.