News release

HP Provides Businesses with Enhanced Technical and Price Scalability Through Mission Critical Partnership

	Related Links
	»	Services for business & IT

HP today extended its Mission Critical Partnership services offering to help chief information officers improve infrastructure quality, agility and costs while managing risk.

HP Mission Critical Partnership now covers a full spectrum of systems at a variety of prices, while maintaining world-class levels of service. Customers can tailor support levels to meet the varying needs of their businesses. If an unplanned outage occurs, customers are assured of a critical-level response across the whole technology environment.

In addition, under the new offering, a single point of accountability is designated within a team of experts to rapidly resolve critical incidents and ensure that business objectives are consistently achieved.

“With the deployment of industry-standard servers and virtualization in mission-critical environments, there needs to be a renewed focus on streamlining processes and updating the skills of technology experts,” said Michelle Weiss, vice president, Worldwide Marketing, Technology Services, HP. “The new Mission Critical Partnership addresses these changes by offering customers specifically trained mission-critical professionals and enhanced services that align to new technologies such as virtualization and blades.”

Flexible reactive support

HP Mission Critical Partnership now offers mixed-level reactive support, covering a full spectrum of systems with the same level of response should any infrastructure suffer from an unexpected critical incident. All customers have 24/7 access to HP Global Mission Critical Support Centers, as well as direct access to senior resources. Incidents are managed based on business impact to reduce the risks associated with downtime and ensure customers are meeting their service-level agreements. HP Mission Critical Partnership now offers mixed-level reactive support, covering a full spectrum of systems with the same level of response should any infrastructure suffer from an unexpected critical incident. All customers have 24/7 access to HP Global Mission Critical Support Centers, as well as direct access to senior resources. Incidents are managed based on business impact to reduce the risks associated with downtime and ensure customers are meeting their service-level agreements.

Integrated customer support

HP Mission Critical Partnership serves customers with a team of highly experienced, mission-critical certified specialists who provide tailored services. Each team is led by an account support manager who acts as a single point of accountability for the support relationship with HP.

In addition to extensive technical training, HP runs a unique development program to equip mission-critical delivery experts with skills that enable consulting, leadership and continuous improvement in customers’ infrastructure availability. This streamlined communication and specialized training leads to support teams that efficiently identify risks, provide proactive support and quickly resolve any critical incidents.

Insight Remote Support Advanced

As part of HP Mission Critical Partnership, each customer gains access to Insight Remote Support Advanced, available worldwide. This is a comprehensive remote monitoring package for both HP and multi-vendor hardware that allows customers to manage more systems with fewer resources.

Insight Remote Support Advanced catches issues before they become outages, often before they are detected by the customer. This kind of automation and incident tracking across environments simplifies the management of mission-critical systems while increasing the reliability of technology, so customers can spend less time on unplanned incidents and more time on innovative technology projects.

Continuous service improvement

HP Mission Critical Partnership has grown its customer base by 50 percent over the past year by aligning critical business technology initiatives with tailored technology services and achieving eight times less downtime than the industry average.

HP Mission Critical Partnership experts now use 30 percent more Information Technology Infrastructure Library (ITIL) and ISO/IEC 20000 best practices, the widely accepted global standards for technology service management. In addition, the new Service Improvement Plan involves periodic assessment and benchmarking to ensure that services provided are in line with business needs.

HP Mission Critical Partnership is currently available worldwide.

About HP

HP, the world’s largest technology company, simplifies the technology experience for consumers and businesses with a portfolio that spans printing, personal computing, software, services and IT infrastructure. More information about HP (NYSE: HPQ) is available at http://www.hp.com.

This news advisory contains forward-looking statements that involve risks, uncertainties and assumptions. If such risks or uncertainties materialize or such assumptions prove incorrect, the results of HP and its consolidated subsidiaries could differ materially from those expressed or implied by such forward-looking statements and assumptions. All statements other than statements of historical fact are statements that could be deemed forward-looking statements, including but not limited to statements of the plans, strategies and objectives of management for future operations; any statements concerning expected development, performance or market share relating to products and services; any statements regarding anticipated operational and financial results; any statements of expectation or belief; and any statements of assumptions underlying any of the foregoing. Risks, uncertainties and assumptions include macroeconomic and geopolitical trends and events; the execution and performance of contracts by HP and its customers, suppliers and partners; the achievement of expected operational and financial results; and other risks that are described in HP’s Quarterly Report on Form 10-Q for the fiscal quarter ended January 31, 2009 and HP’s other filings with the Securities and Exchange Commission, including but not limited to HP’s Annual Report on Form 10-K for the fiscal year ended October 31, 2008. HP assumes no obligation and does not intend to update these forward-looking statements.

© 2009 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein..