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HP Announces New Software and Services to Fully Automate the Management of Business ServicesBARCELONA, Nov. 26, 2007
HP today announced new software and services to help businesses transform IT operations and automate the full lifecycle of managing business services.
The company introduced HP Automated Operations 1.0, an integrated set of products that automates IT operations across all technology and organizational domains. This eliminates labor-intensive, ad hoc and error-prone manual processes and, in turn, helps IT organizations dramatically lower the day-to-day cost of operations.
The cost savings from streamlining IT operations allows businesses to shift resources to more strategic IT initiatives that can help fuel business innovation and growth.
The HP Automated Operations 1.0 software suite is composed of IT Service Management, Business Service Management and Business Service Automation solutions. This suite is one of the key pillars of HP Software’s Business Technology Optimization portfolio, which integrates assets from HP OpenView, Peregrine, Mercury and Opsware.
In addition, the company launched its HP Business Service Automation software solution, a single platform to automate all IT processes and drive change across applications, servers, networks, storage and clients. The solution also provides a central configuration management database (CMDB) for reporting, which reduces the cost and risk of change while providing comprehensive audit and compliance capabilities.
HP also enhanced its IT Service Management (ITSM) software and added related services that offer best practices through blueprints, training and assessments. HP ITSM software helps companies define, deliver and manage business services from inception to retirement.
“We have been aggressively expanding our software portfolio in the last two years to broaden and deepen our capabilities to help customers improve their top and bottom lines,” said Tom Hogan, senior vice president, Software, HP. “This relentless focus on customers has been paying off and more customers are choosing HP Software to achieve their business goals.”
According to a recent survey by industry analyst firm Gartner Inc., the top two priorities that businesses expect IT to support are improving business processes and controlling enterprise-wide operating costs.(1)
New HP Business Service Automation solution
The new HP Business Service Automation solution incorporates key data center automation technologies from the acquisition of Opsware and HP’s client automation and storage automation capabilities. With this solution, IT organizations can:
“Business service automation is an opportunity for IT organizations to more closely align with business objectives such as compliance, security, cost reduction and the delivery of innovative products,” said Stephen Elliot, research director, Enterprise Management Service, IDC. “The legacy manner in which many IT organizations execute enterprise infrastructure management processes is quickly becoming obsolete as they are too static, take too long to execute and lengthen time to market cycles. IT organizations must mature toward processes and technologies that enable a more dynamic, business-driven impact.”
Comprehensive HP IT Service Management solution
HP’s ITSM solution helps IT organizations continually monitor, measure and improve their business value while increasing the efficiency of IT service delivery. The solution includes major enhancements to:
In addition, HP is offering new services to help customers quickly unlock the value of its software, including:
“Faced with rapid growth within Wunderman, we needed to consolidate many local service desk implementations. HP Software helped us implement a consolidated global service desk, which allowed us to meet our initial cost saving objectives,” said Lawrence Baxter, chief information officer, Wunderman. “As we move into the next phase of the project, we are relying on HP’s ITSM solution to help us further improve our operational efficiency, increase service quality and better align IT systems with the business.”
More information about HP’s Business Technology Optimization software, services and solutions is available in an online press kit at www.hp.com/go/swuniverse07barcelona and at www.hp.com/go/itoperations.
HP focuses on simplifying technology experiences for all of its customers – from individual consumers to the largest businesses. With a portfolio that spans printing, personal computing, software, services and IT infrastructure, HP is among the world’s largest IT companies, with revenue totaling $104.3 billion for the four fiscal quarters ended Oct. 31, 2007. More information about HP (NYSE: HPQ) is available at www.hp.com.
(1) Gartner, "IT Innovation: Leadership Practices," Gartner Symposium, by Kathy Harris and Jackie Fenn, October 2007.
This news release contains forward-looking statements that involve risks, uncertainties and assumptions. If such risks or uncertainties materialize or such assumptions prove incorrect, the results of HP and its consolidated subsidiaries could differ materially from those expressed or implied by such forward-looking statements and assumptions. All statements other than statements of historical fact are statements that could be deemed forward-looking statements, including but not limited to statements of the plans, strategies and objectives of management for future operations; any statements concerning expected development, performance or market share relating to products and services; anticipated operational and financial results; any statements of expectation or belief; and any statements of assumptions underlying any of the foregoing. Risks, uncertainties and assumptions include the execution and performance of contracts by HP and its customers, suppliers and partners; the achievement of expected results; and other risks that are described in HP’s Quarterly Report on Form 10-Q for the fiscal quarter ended July 31, 2007 and HP’s other filings with the Securities and Exchange Commission, including but not limited to HP’s Annual Report on Form 10-K for the fiscal year ended Oct. 31, 2006. HP assumes no obligation and does not intend to update these forward-looking statements.
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