News release

HP Helps Record Number of Customers Reduce Risk and Improve Operational Availability

HP reaches milestone of 150 mission-critical partnership service customers

	Related Links
	»	Services for business & IT

HP today announced new customer wins and fourfold year-over-year growth for its Mission Critical Partnership service in fiscal year 2006, reaching a milestone of more than 150 customers using this flagship service.

An IT service management (ITSM) service first launched in 2004, the HP Mission Critical Partnership service helps IT organizations deliver on their most important service-level and performance commitments and is a key element of the HP Business Continuity and Availability solutions portfolio. The collaborative, proactive service also helps customers align IT service with the needs of the business and continuously increase IT availability by focusing on the ongoing improvement of ITSM processes and best practices.

“We’ve seen a sharp rise in demand for our Mission Critical Partnership service coinciding with market momentum for better IT service management and adoption of best practices and standards,” said John Bennett, worldwide director, Business Continuity and Availability Solutions, HP. “Customers are increasingly realizing the value of investing in a lifecycle approach, including formal programs for continual service improvement, after initial implementations yield benefits such as significant improvements in operational availability. Some customers are even using ITSM to link IT operations and business continuity planning and recovery.”

In 2006, new HP Mission Critical Partnership customer wins included Acxiom, Ceska Sporitelna, COSCO Container Lines Co., Ltd. (COSCON), GloBul (Cosmo Bulgaria Mobile), Hungarian Agriculture Office (Agricultural and Rural Development Agency, Hungary), Shanghai Stock Exchange, Vodacom and Yantian International Cargo Terminal (YICT).

Shanghai Stock Exchange, the largest exchange in mainland China and a long-time HP customer, needed to prepare its infrastructure for the 2007 launch of its Next Generation Trading system. With a consolidated data center built on a solid foundation of more than 200 HP UNIX and OpenVMS servers and backed with HP StorageWorks Enterprise Virtual Array, the exchange expanded the scope of its HP Business Continuity and Availability solution by selecting the HP Mission Critical Partnership service. Shanghai Stock Exchange is leveraging this service to improve IT support management processes and overall IT management and complement its HP Software Configuration Management Solution.

Additional mission-critical services help customers meet their availability needs

The HP Mission Critical Partnership service is complemented by the HP Critical Service and HP Proactive 24 Service, which together make up the company’s Mission Critical Services portfolio. Collectively, these services have helped organizations reduce downtime, achieve IT operational excellence and enable new mission-critical capabilities for more than 15 years.

New customers in 2006 for other HP Mission Critical Services include DirecTV and PerkinElmer, Inc.

PerkinElmer, a leading innovator in health sciences and photonics, took an incremental approach to consolidating its data center and standardizing on HP servers and storage. The result is a highly available HP-UX IT infrastructure that, with the help of HP MC/ServiceGuard, is optimized for continuous availability of its mission-critical applications, which include mySAP ERP and Oracle® Financials applications. In 2006, PerkinElmer strengthened its operational availability and business continuity solutions with HP Mission Critical Services and HP Business Continuity and Recovery Services.

“My No. 1 priority is to ensure that we are able to meet the business’s continuity needs – both on a day-to-day basis and in the event of a disastrous incident,” said Matthew Datillo, chief information officer, PerkinElmer. “We’ve created a highly available platform that has resulted in zero unplanned downtime in the past two years. With HP’s ongoing assistance, I’m confident that we will be able to protect our IT assets from hardware and software failures and enable our in-house staff to focus less on managing the IT environment and more on delivering on innovative and strategic projects that will grow the business.”

HP Business Continuity and Availability solutions are part of the HP Adaptive Infrastructure portfolio. They help customers build and manage agile, resilient environments that reduce operational risk and unplanned downtime and ensure continuous operation of critical business processes in the face of a variety of changing factors. Specific offerings include business continuity solutions; high-availability management solutions; data protection and recovery solutions; and security and disaster tolerance solutions.

More information about HP Mission Critical Services is available at www.hp.com/services/missioncritical.

About HP

HP focuses on simplifying technology experiences for all of its customers – from individual consumers to the largest businesses. With a portfolio that spans printing, personal computing and IT infrastructure, HP is among the world’s largest IT companies, with revenue totaling $91.7 billion for the four fiscal quarters ended Oct. 31, 2006. More information about HP (NYSE, Nasdaq: HPQ) is available at http://www.hp.com.

This news release contains forward-looking statements that involve risks, uncertainties and assumptions. If such risks or uncertainties materialize or such assumptions prove incorrect, the results of HP and its consolidated subsidiaries could differ materially from those expressed or implied by such forward-looking statements and assumptions. All statements other than statements of historical fact are statements that could be deemed forward-looking statements, including but not limited to statements of the plans, strategies and objectives of management for future operations; any statements concerning expected development, performance or market share relating to products and services; anticipated operational and financial results; any statements of expectation or belief; and any statements of assumptions underlying any of the foregoing. Risks, uncertainties and assumptions include the achievement of expected results and other risks that are described from time to time in HP’s Securities and Exchange Commission reports, including but not limited to the risks described in HP’s Annual Report on Form 10-K for the fiscal year ended Oct. 31, 2006 and other reports filed after that Form 10-K. HP assumes no obligation and does not intend to update these forward-looking statements.

© 2007 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice. The only warranties for HP products and services are set forth in the express warranty statements accompanying such products and services. Nothing herein should be construed as constituting an additional warranty. HP shall not be liable for technical or editorial errors or omissions contained herein.