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HP Sales to World's Leading Retailers Tops $3 Billion in Fiscal Year 2005NEW YORK, Jan. 16, 2006
HP today announced that it earned revenues of more than $3 billion in its last fiscal year from global retailers looking to gain new operational efficiencies and greater business flexibility.
The milestone, announced at the National Retail Federation Convention & Expo, includes deals with some of the world's leading retail brands - 7-Eleven, Chico's, Staples and Starbucks - that draw from the broad range of HP's retail offering.
Additionally, HP unveiled Retail Agility Services that provide on-site break/fix and maintenance of point-of-sale systems, whether they are HP or legacy devices; a retail media solution to create and manage interactive online training and information for retailers' employees and customers; and an offering with Cyclone Commerce to help retail pharmaceutical companies fight counterfeit drug activity.
These solutions from HP Services help retailers design, deploy and manage mission-critical IT environments that align with business priorities. This helps ensure measurable value is derived from IT investments, and business operations remain uninterrupted - something particularly relevant in the fast-paced retail market. In addition, HP works with industry-leading partners such as Intel and Microsoft to help customers implement IT solutions incrementally, without large upfront capital investments.
"HP has become a definitive force in the retail vertical as one of the world's leading retail technology providers," said Greg Buzek, president, IHL Consulting Group. "The company is increasingly providing retail-specific solutions like the Retail Agility Services, rp5000 point-of-sale system and other technology that shows they understand key retailer challenges and are focused to respond to retailers' needs."
HP provides retailers with complete in-store and store-to-headquarters IT infrastructure. The company's retail-focused portfolio includes HP rp5000 point-of-sale (POS) solutions, business continuity and availability solutions, printers and services, industry-standard HP ProLiant and BladeSystem platforms, HP Integrity servers and HP Integrity NonStop servers, HP StorageWorks and HP OpenView enterprise IT management software.
Retailers increasingly have turned to HP to help migrate from propriety systems to lower cost, open- and industry-standard-based platforms. In fact, more than 150,000 of the HP rp5000 POS solutions have been committed to retail businesses since its introduction two years ago.
"HP offers retailers greater choice, flexibility and the highest availability of service through our modular systems, our commitment to open standards and our industry-leading partnerships," said Carol Potts, vice president, Retails Sales and Solutions, HP. "We aim to help retailers improve the gold standard in customer service by adding speed, efficiency and an element of personalization to the shopping trip, making for happier customers."
Leading retailers rely on HP to better serve customers
Staples Inc., the world's largest office products company, is one of HP's largest consumer reseller partners and a significant HP enterprise customer. Understanding the need to keep its critical business applications up and running 24 hours a day, Staples recently invested millions of dollars in HP 9000 PA-RISC servers operating on the HP-UX 11i platform and HP ProLiant servers.
"The HP server environment delivers numerous benefits, including higher performance, lower total cost of ownership, increased utilization, and support for multiple back-office and in-store operation systems," said James E. Farris (Ed), senior manager, IS Retail, Staples Inc.
Chico's FAS, Inc. operating under the Chico's White House/Black Market and Soma by Chico's names, has chosen to broaden its portfolio of HP technologies which already includes an HP Integrity Superdome server as the foundation for its underlying enterprise resource planning system.
Chico's has selected the HP rp5000 POS platform and begun deploying more than 400 of the devices in its retail stores across North America. A specialty retailer of private label, sophisticated, casual-to-dressy clothing, intimates, complementary accessories, and other non-clothing gift items, Chico's also selected HP Services to integrate and deploy the technology.
The rp5000 technology will allow Chico's to develop and deploy new features and applications, giving the company the flexibility to meet the ever-changing needs of its retail environment.
The HP rp5000 POS system combines the functionality of popular proprietary systems with the low price, flexibility and manageability of PC-based POS systems. Designed to withstand the rigors of the retail environment, the HP rp5000 offers enhanced peripheral support via powered serial and USB ports as well as enhanced power and cooling capabilities. In addition, the Intel® eATX design allows for a longer lifecycle of the product.
Starbucks has selected the HP rp5000 POS device to be used in 500 retail stores across North America as store manager workstations. HP also designed and delivered a one-of-a kind, multi-screen video projection wall that celebrates the unique artistic expressions of Starbucks employees.
The "Partner Projection Wall" has been unveiled at a Starbucks retail store in Chicago and uses pre-configured software and HP technology to control art images on a video wall. Technology delivered includes an HP Workstation xw4200 with a 300-gigabyte SATA Maxtor hard drive, HD-ready HP LCD televisions and HP Mobile Noise Canceling Headphones. The project offers a visual collection of stories, thoughts, ideas and art expressed by Starbucks barista-artists. Starbucks customers can view the documentary-style program using the HP technology.
For a critical IT consolidation in its 5,300 U.S. locations, 7-Eleven, Inc. relied on HP Services' customer support organization, the largest IT support organization in the world, with assistance from HP Factory Direct. Together, HP and 7-Eleven deployed industry-standard HP ProLiant ML350 servers with HP Remote Insight Lights-Out Edition II, HP Systems Insight Manager software, HP OpenView Configuration Managed solutions, HP LaserJet 1300 series network-attached printers and ProCurve Networking by HP switches. The support agreement includes mission-critical operations across all platforms and IT components; hardware and software support, back-up and recovery, and performance and support management functions.
The infrastructure upgrade fully supports 7-Eleven's dynamic business environment and applications can be extended to additional stores as needed. Consolidation of applications onto an HP ProLiant server environment has eliminated the legacy computers in each of its stores, resulting in a 50 to 70 percent boost in performance in batch processes, database loads and heavy transaction processing runs. In addition, uptime and availability have been improved.
HP OpenView automated change and configuration solutions have also helped to accelerate the deployment of business-critical software throughout 7-Eleven's network of in-store servers, reducing the time required to deploy major software upgrades from 30 days to 15 days, a 50 percent improvement in time-to-market.
"HP has worked with us as a true partner with emphasis on risk mitigation," said Keith Morrow, chief information officer, 7-Eleven. "HP met the targeted completion date by using highly professional HP Services experts and a proven process to deploy industry-standard solutions."
Boyner Holding, one of the largest retailers in Turkey, made a multi-million dollar investment in HP technology as it migrated to a new SAP environment. HP Services enabled the company to quickly and successfully replace numerous Sun servers, storage and tape libraries with industry-standard Intel Itanium®-based HP Integrity servers, HP StorageWorks Enterprise Virtual Array, HP OpenView Storage Data Protector and an HP StorageWorks Virtual Library System.
Boyner immediately realized a major performance improvement with its data backup and recovery operations and anticipates the new IT infrastructure will allow it to meet its capacity growth demands for the next five years.
More information about HP solutions for retail is available at http://www.hp.com/go/retail.
HP is a technology solutions provider to consumers, businesses and institutions globally. The company's offerings span IT infrastructure, global services, business and home computing, and imaging and printing. For the four fiscal quarters ended Oct. 31, 2005, HP revenue totaled $86.7 billion. More information about HP (NYSE, Nasdaq: HPQ) is available at http://www.hp.com.
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