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HP Enables Greater Insight Into IT with HP OpenView Management SoftwareNICE, France, Dec. 5, 2005
HP today announced new and enhanced HP OpenView management software and services that enable greater insight into and control over information technology (IT) that supports critical business services.
The latest offerings improve the speed, quality and value of IT service delivery through a tighter linkage between IT and the business services that touch customers and drive revenue.
Unveiled at HP’s Software Universe, the software and services include:
“With these new solutions, HP is providing decision-makers with immediate insight into the health of critical IT services and a single point of control for streamlined change management and improved operational efficiency,” said Todd DeLaughter, vice president and general manager, OpenView Business Unit, HP. “These new capabilities address some of the key challenges customers tell us they face today: a lack of visibility into the impact IT has on the business, the increasing complexity of IT and the fast rate of change.”
Business service management for real-time insight
HP OpenView Dashboard 1.0 incorporates information from multiple data sources to provide users with a consolidated and immediate view of the business services that enterprises depend on, such as financial services or telecom applications.
The software provides easy-to-use tools for quickly building personalized and comprehensive dashboard views of business services through a point-and-click interface. The dashboard shows the real-time health of a service with information based on events, performance, anti-virus, outsourced components and security attacks.
HP OpenView Dashboard also links with HP OpenView Service Desk for an automated IT response to business information related to incidents, changes, viral and service loading. By providing increased visibility and insight into the health of critical business services, enterprises are able to take a more proactive approach to IT service management (ITSM) and deliver greater value to their customers.
HP OpenView Business Process Insight 2.0 software monitors and reports on the health and performance of the IT infrastructure in terms of key business performance indicators in real time. New functionality delivered with this version includes out-of-the-box, pre-defined business metrics, automatic creation of process health dashboards and the ability to define business service-level objectives.
The enhanced software allows service delivery managers to more quickly implement solutions for business process performance and health monitoring – enabling customers to realize a faster return on investment.
“The success of our HP OpenView Business Process Insight pilot shows how HP’s innovative technology provides greater visibility and the power to make accurate decisions and changes more effectively,” said Mathias Traugott, IT service manager, Swisscom Mobile. “In a matter of days, we were able to see the mobile phone contracts being activated and gain insight into the progression of each of them. Our IT service management solution can now be extended to trigger IT into action, based on real-time measurement of IT and now also business metrics.”
Greater portfolio integration for IT service management
Providing the insight and automated control of the IT systems that comprise a business service, HP OpenView Service Desk 5.0 is an easy-to-use ITSM solution that helps to reduce total cost of ownership. Functional and architectural enhancements to the software include a new reporting tool and new “Webstart” tool for quick and simplified deployment.
Also new with HP OpenView Service Desk 5.0 is a unified configuration management database that allows for seamless integration among all HP OpenView Service Desk modules, other HP OpenView solutions and third-party products. This level of integration helps to ensure that data is always synchronized and consistent for improved quality of service levels.
HP OpenView Service Desk also will offer out-of-the-box integration with the following HP OpenView products to provide closed-looped operations and a central point of control:
“Key to the success of our global ITSM implementation is the end-to-end integration among HP OpenView Service Desk modules,” said Dennis Deane, head of Program Management – Europe, Global Infrastructure and Production Services, DHL. “Using the elements/key offerings from HP’s ITSM solution, we now enjoy greater consistency and reliability across DHL sites in 220 countries, and we’ve achieved cost savings amounting to 20 percent of total cost of ownership.”
New services minimize risk, maximize ROI
The new HP OpenView Short Engagement Services are on-site consulting services that help customers evaluate and rapidly implement HP OpenView solutions and third-party products for improved operations.
The services, lasting one to two weeks, are based on ITIL best practices and have a defined scope and fixed price. The services are currently offered for implementation of OpenView solutions in areas such as business process, performance insight, configuration and web application management.
More information about HP Software Universe and HP OpenView solutions and services is available in an online press kit at www.hp.com/go/swuniverse2005media.
HP is a technology solutions provider to consumers, businesses and institutions globally. The company’s offerings span IT infrastructure, global services, business and home computing, and imaging and printing. For the four fiscal quarters ended Oct. 31, 2005, HP revenue totaled $86.7 billion. More information about HP (NYSE, Nasdaq: HPQ) is available at www.hp.com.
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