News release

HP Customers in Telecom Industry Demonstrate Business Value of Adaptive Management Solutions for Service Providers

Swisscom and TELUS Mobility reduce cost, increase flexibility with HP Integrated Service Management and HP OpenView management software; HP announces upgrades to OpenView portfolio

HP today announced that two major service providers have deployed HP OpenView solutions, a key software building block in the overall HP Integrated Services Management (ISM) solution. HP also announced upgrades in the HP OpenView portfolio.

Swisscom, Switzerland's leading service provider, has deployed HP OpenView TeMIP for fault, performance and service impact analysis in its mobile core network. The HP solution is enabling Swisscom to control costs as its networks expand. Also, with its standards-based, modular underpinning, HP OpenView TeMIP gives Swisscom the flexibility to add new services and multi-vendor network infrastructure quickly and efficiently.

TELUS Mobility, a Canadian wireless carrier that provides its customers with a full suite of wireless voice, Internet and data services, chose HP to provide a national fault management platform for both its IT and telecommunications environments.

HP ISM extends HP Adaptive Enterprise strategy into service provider operations

HP ISM is a service management platform that combines operations and business support systems (OSS and BSS) to integrate the entire management lifecycle, from service provisioning (activation, inventory management) to service assurance (fault and service level management) to service usage (mediation and billing).

"With its comprehensive, service-level view, HP ISM gives fixed and mobile operators like Swisscom and TELUS Mobility the flexibility to manage network and service resources to meet fast changing business needs. This is the essential power of HP's Adaptive Enterprise strategy," said Sebastiano Tevarotto, vice president and general manager, Services Network and Service Provider Solutions, HP. "HP ISM, with HP OpenView assets, is the HP Adaptive Management solution that is delivering real business value to service providers in their operations domains."

"Operators are striving to reduce costs, and at the same time, build revenues and customer loyalty with hundreds of content-rich, highly personalized services", said Scott Donahue, OSS Competitive Strategies Program Manager, Stratecast Partners. "To succeed at both, they need standards-based, highly flexible platforms to manage the service provisioning and service management processes. Operator success with ISM suggests that HP is on the right track."

The HP ISM solution is found in more than 400 service providers around the world, including eight of the top 10 international long-distance carriers. From this base, HP ISM supports 60 million customers and manages 70 percent of the Internet-connected devices.

Swisscom Fixnet

With revenue of CHF14.5 billion for 2003 and 19,200 employees, the Swisscom Group is Switzerland's leading service provider, delivering a comprehensive range of mobile and fixed voice and data services as well as Internet-based services.

Swisscom Fixnet is growing rapidly, and its first priority is maintaining the highest levels of customer satisfaction; but it also must control operations costs as the network grows. To achieve these dual goals, Swisscom sought an integrated network and service management solution for fault, performance, service impact analysis and root cause analysis.

In 2003, Swisscom selected HP for its integration services and its OpenView TeMIP product, a key building block in the HP ISM solution. Today, HP OpenView TeMIP is managing its mobile core network, and Swisscom is now extending this implementation to include management of the core optical network, IP and voice telephony networks. The new solution gives Swisscom the ability to adapt to change and to add, quickly and efficiently, new services and network infrastructure as these change.

"We wanted a single company with both OSS applications and consulting and integration skills - so we could reduce project risk and control costs," said Patrice Haldemann, head of Network Operations, Swisscom. "HP met this requirement and offered a broad and flexible application set - which was valuable because we are rebuilding our OSS from the ground up across a diverse network technology set."

TELUS Mobility

TELUS Mobility provides 3.5 million subscribers in Canada with services for wireless voice, Internet and data services through its "Mike" and PCS digital wireless network.

TELUS Mobility uses HP OpenView information technology management solutions in its IT environment and has now completed an implementation of HP OpenView TeMIP to manage its mobile infrastructure as well.

"TELUS Mobility engaged in an RFP process to determine the best vendor for our national fault management platform," said Hilbert Chan, vice president of corporate engineering, TELUS Mobility. "Following a short proof of concept phase, we chose HP for the functionality of the solutions, the capabilities of HP Services, and the ability of HP to deliver comprehensive management solutions for both our IT and our telecommunications environments."

Today, both HP OpenView TeMIP and HP OpenView Operations are used in TELUS Mobility's network operations center managing telecommunications and IT infrastructure, respectively.

HP unveils upgrades to key HP OpenView products

HP announced upgrades to some of its growing portfolio of OSS products:

• HP OpenView Internet Usage Manager IUM) is the market leader in convergent mediation for billing. The upgrade, version 4.5, bridges gaps between existing and emerging network infrastructure and reduces operational costs. Specifically, it enhances real time charging performance (over 12,000 transactions per second) and centralized mediation (more scalability for voice mediation at 240 million CDRs per day). It also is certified on Intel® Itanium® processing platforms and version 9.0 of the Red Hat Linux operating system.



• HP OpenView TeMIP, already deployed in close to 200 networks worldwide, provides a rich set of service assurance applications, such as fault and state management, real-time topology views, root cause analysis and service impact analysis. The upgraded HP OpenView TeMIP, version 5.2, enables faster and more efficient network analysis, thereby accelerating customer response time and reducing operational costs. The new version delivers improved Network Operation Center efficiency and enhanced support for operations processes via fault management enhancements, Windows® client enhancements, integrated fault and performance management solutions, multi-platform support extension and the addition of 30 new TeMIP access modules.



• HP OpenView Service Activator is a highly flexible activation product, deployed for services ranging from Wi-Fi (wireless fidelity) and mobile voice, to ADSL, IP and data centers. The upgrade, version 4.0, offers increased performance, more presentation flexibility, better user control through role-based interfaces and full audit capabilities. This version also includes a number of upgrades for interoperability, such as support for Oracle® 9.0i, Java™ 1.4 and the latest Web browser versions.



• HP OpenView Service Quality Manager (SQM) Version 1.1, a real-time model-based service level management product, is available now in general release. Version 1.1 contains new adaptors and gateways that allow HP OpenView SQM to derive service level agreements from a broad range of sources covering IT, telecom, IP and business process quality indicators.

Additional information on HP ISM is available at http://www.hp.com/go/ism. At TeleManagement World, HP is located at booth 80.

About HP

HP is a technology solutions provider to consumers, businesses and institutions globally. The company's offerings span IT infrastructure, personal computing and access devices, global services and imaging and printing. For the four fiscal quarters ended Jan. 31, 2004, HP revenue totaled $74.7 billion. More information about HP (NYSE, Nasdaq: HPQ) is available at http://www.hp.com.

Intel and Itanium are registered trademarks of Intel Corp. or its subsidiaries in the United States and other countries. Microsoft and Windows are U.S. registered trademarks of Microsoft Corp. Oracle is a registered U.S. trademark of Oracle Corp., Redwood City, Calif. Java is a U.S. trademark of Sun Microsystems, Inc.

This news release contains forward-looking statements that involve risks, uncertainties and assumptions. All statements other than statements of historical fact are statements that could be deemed forward-looking statements. Risks, uncertainties and assumptions include the possibility that the market for the sale of certain products and services may not develop as expected; that development and performance of these products and services may not proceed as planned; and other risks that are described from time to time in HP's Quarterly Report on Form 10-Q for the period ended Jan. 31, 2004, and HP's other Securities and Exchange Commission reports filed after HP's Annual Report on Form 10-K for the fiscal year ended Oct. 31, 2003. HP assumes no obligation and does not intend to update these forward-looking statements.