News release

Oracle and HP Celebrate Successful CRM Relationship

Growing List of E-Businesses Implementing Oracle® CRM on HP Platforms

ORACLE APPSWORLD, New Orleans, LA , Feb. 21, 2001

Oracle Corporation (Nasdaq: ORCL), the largest provider of software for e-business, and Hewlett-Packard Company (NYSE: HWP) today announced that their joint CRM sales efforts have resulted in more than 40 leading global customers. In addition to these customer successes, the relationship has also resulted in HP and Oracle both successfully implementing these joint solutions internally and realizing significant cost savings and customer satisfaction. In September 1999, Oracle and HP announced a plan designed to expand their ability to jointly develop and deliver Oracle e-business solutions on HP platforms, through the use of Internet-enabled technologies from both companies. This effort included HP and Oracle linking their activities to exploit mutual CRM customer opportunities.

"With customer service and relationship management taking on a more business-critical role, we need to ensure that the solutions we deliver help our customers meet their business objectives," said Michael Rocha, senior vice president, Oracle Platform Technologies Division. "Our partnering approach with HP enables us to provide a greater depth of offering for customers seeking CRM solutions."

"These customers are just the latest of more than 10,000 joint customers that have resulted from our 10-year relationship with Oracle," said Nigel Ball, vice president and general manager, HP e-Services Partner Division. "This initiative has been successful because it combines the benefits of HP's approach to Internet solutions based on e-services, appliances and infrastructure with the benefits of the full line of Oracle products and technologies running on HP servers."

Staff Leasing, one of the largest HR solutions providers in the US, implemented the CRM applications in Oracle's E-Business Suite on HP9000 Enterprise Servers running HP-UX 11 to automate a manually intensive call center, improve customer service and cut costs, and generate accurate data for better management decision making. The combined HP and Oracle technology-based system, which also includes the HP Surestore E Disk Array XP256 and HP Surestore E Disk Array XP512 for more scalable and manageable disk storage, has reduced the average length of select calls by approximately 30 seconds and reduced total work time on specific tasks by more than 27 percent -a substantial savings for a company that serves more than 8,500 small business clients.

"More importantly, perhaps, than saving money, our HP and Oracle CRM and eBusiness capabilites have helped us to improve client retention and satisfaction," said Lisa Harris, Staff Leasing's senior vice president and chief information officer. "With HP and Oracle's help, we are quickly becoming an Internet-centric organization, enabling customers to receive services, transfer data, and receive call-center support via the Web."

Avasta™ (formerly Chapter2 E-Services), a provider of premier global operating infrastructure for Internet-based business applications, implemented the CRM and financials modules of the Oracle E-Business Suite on HP servers as part of an effort to create a single integrated system for managing customer interactions. The Oracle E-Business Suite forms the core of Avasta's knowledge management system by providing a wealth of information, including call history and system status details, to customer service agents. This depth of information enables Avasta to serve its customers more efficiently, accurately, and completely, ultimately resulting in a better customer experience and higher level of service.

"We are extremely pleased with our customer service enhancements as a result of running the Oracle E-Business Suite on HP servers," said Toni Taylor, senior vice president, Engineering at Avasta. "Our results have been so favorable that we are now in the process of deploying additional modules of the Oracle E-Business Suite including contracts, sales and financials, to allow us to track all customer interactions throughout the entire business cycle from first sales contact to contract, billing and call resolution."

In addition to the numerous new joint customers, both HP and Oracle have benefited from implementing each company's technologies internally. For example, HP's North American sales team has been using sales.oracle.com to more effectively manage customer and sales force interactions. Oracle recently consolidated 97 e-mail systems and 120 databases worldwide to two HP9000 Enterprise Servers running four databases, thus playing a role in Oracle's highly publicized billion-dollar savings last year. Looking forward, by the end of this year, Oracle will be developing all CRM applications on servers powered by the HP-UX operating environment.

About HP

Hewlett-Packard Company -- a leading global provider of computing and imaging solutions and services -- is focused on making technology and its benefits accessible to individuals and businesses through simple appliances, useful e-services and an Internet infrastructure that's always on.

HP has 88,500 employees worldwide and had total revenue from continuing operations of $48.8 billion in its 2000 fiscal year. Information about HP and its products can be found on the World Wide Web at http://www.hp.com.

About Oracle

Oracle Corporation provides the software that powers the Internet.

For more information about Oracle, please call 650/506-7000.

Oracle is a registered trademark of Oracle Corporation.

HP-UX Release 10.20 and later and HP-UX Release 11.00 and later (in both 32- and 64-bit configurations) on all HP 9000 computers are Open Group UNIX 95 branded products. UNIX is a registered trademark of the Open Group.