by Susan Twombly, Sept. 2007
Whether you're running a household or a business, you need more than just great technology; you need great service and support.
That's why there's HP Total Care: A broad portfolio of services and support options designed to improve your experience of owning and using HP products.
With a range of free and premium offerings, HP Total Care provides you with 24/7 services before, during and after your warranty.
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At home or at the office:
Service and support at your fingertips
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Service starts even before you choose HP. Picking the right technology product for you and your family is important. With so many choices, there are bound to be questions. HP has experts to answer your questions on cameras, printers, PCs and many other products. We are there for you 7 days a week, 24 hours a day.
Use your HP or Compaq product more efficiently. Whether you need lots of help or just a quick tip, HP Total Care can help you get the most from your HP products.
- HP's website is loaded with diagnostic tools, software updates, security tips and troubleshooting hints and is available 24/7
- Learn how to get the most out of your product with a variety of free online classes, including “Tune Up Your PC” and “Getting Started With Digital Photography”
- HP SmartFriend gives you access to a knowledgeable and certified technician who provides answers to your "how-to" questions that are not covered by your HP warranty
Also, did you know HP and Compaq PCs come pre-loaded with a tool called HP Total Care Advisor? With this tool, you can navigate through many things you need to do with your PC, including diagnosing and resolving problems yourself.
Protect what's valuable. HP Total Care offers you the comfort that comes from knowing your products work reliably and that your data — photos, music and important files — can be safe and secure. There are a wide range of enhanced protection plans to choose from, such as:
- HP Total One: Cover up to four HP products — such as PCs, printers and cameras — under one service plan to help save you money
- On-Line Classes: Learn how to protect your system from viruses and spyware, back up your important data, and more
- PC Tune-up Service: Get direct, knowledgeable assistance from expert HP technicians. Or opt to perform PC tune-up steps on your own
- Extended service plans: Reassurance beyond the first year of ownership
Time to transition? When the time comes to upgrade to new equipment, migrate your files or switch to a newer operating system, we can help you understand and manage the process. With HP Total Care, you have access to resources and tools designed to help you trade in, upgrade, recycle or donate existing equipment more conveniently.
Choose. In business, there's a lot riding on your technology choices, so you want to choose wisely. With HP Total Care, you can get the advice you need to select the solutions that are right for your business.
Whether you get assistance from HP or an HP partner, you have access to trained professionals, focused on helping you make choices that can help you reach your business goals. Further, that help continues after the sale, during or after your warranty terms. HP also offers flexible financing and lease options, all with very competitive rates and low monthly payments.
Use. Whether you run a start-up or you've been in business for decades, HP Total Care's service, advice, learning and support can help you get the most from your HP products — even after warranty — so you and your employees can work more efficiently and productively.
Protect. Do you want the peace of mind that comes from knowing your products work reliably and your business data is more secure? With an array of protection plans, online information, classes and product support tools, you can find the protection that's right for you — so you can focus on your business without fear of interruption.
Transition. If you're thinking about updating your business technology, HP Total Care can streamline and simplify the process by helping you upgrade to new equipment, migrate data or switch the office to a newer operating system or software. To meet increasing environmental standards, HP Total Care offers programs, resources and tools to conveniently trade in and upgrade, recycle or donate existing products.
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