Supplier SER Requirements
The following Supplier SER Requirements apply to any Supplier doing business with HP and are part of any contract with an HP legal entity that obligates Supplier to comply with HP’s Social and Environmental Responsibility (SER) requirements or policies including the Supplier Code of Conduct. For purposes of this section the term “Supplier” refers to any party that provides goods or services for HP’s internal use or in connection with a product that is sold, provided or marketed by HP.
Supplier represents and warrants that it will:
- Comply with all applicable laws and regulations and require their suppliers to do the same (including labor agencies)
- Read and understand HP's Supply Chain Social and Environmental Responsibility Policy
- Conform to the expectations and standards in HP's Electronic Industry Code of Conduct (a.k.a. Supplier Code of Conduct in certain agreements)
- Comply with applicable environmental specifications and requirements set forth in HP's General Specification for Environment
Promptly upon request by HP, Supplier agrees that it will:
- Review and sign HP's Supplier Social and Environmental Responsibility Agreement
- Complete the
Information and Communications Technology (ICT) Supplier Self-Assessment Questionnaire
- Obtain HP's review and feedback of the ICT Supplier Self-Assessment Questionnaire and create an improvement plan with defined timeline and metrics
- Cooperate in periodic onsite audits
- Provide clear and accurate reporting to HP
Instructions to complete and submit the online Supplier Self-Assessment Questionnaire, if requested by HP
Print the questionnaire for review and preparation and then complete and submit the questionnaire online using the EICC internet database — “Electronics—Tool for Accountable Supply Chains (E-TASC)”. For information about E-TASC and how to join and upload questionnaires, please review the information on the E-TASC website.
End of Supplier SER Requirements. Please see below for additional information concerning HP’s SER Program Policies and Standards.
Supply Chain SER Program Policies and Standards
Strong and appropriate standards are essential to improving conditions in the IT supply chain. In 2003, HP developed our industry’s first social and environmental responsibility supplier code of conduct. Recognizing that setting consistent industry standards sends a stronger message and enables our suppliers to implement those standards more efficiently, in 2004, we helped lead the development of the Electronic Industry Code of Conduct (EICC). HP endorses the EICC in its entirety.
HP has supplemented the EICC with additional requirements specific to Freedom of Association.
We refer to this supplemented code as
HP’s Electronic Industry Code of Conduct (HP’s EICC), which is sometimes referred to as the Supplier Code of Conduct in certain supplier agreements.
All new and existing suppliers must conform to HP’s EICC
Fundamental to HP’s EICC is the understanding that suppliers, in all of their activities, must operate in full compliance with the laws, rules and regulations of the countries in which they operate. The code further requires that suppliers:
- adopt sound human rights practices and treat workers fairly and with dignity and respect
- provide a safe and healthy working environment for their workers
- conduct business operations in a way that protects and sustains the environment
- maintain management systems that measure, improve and communicate their company's labor, health and safety, and environmental performance
- uphold the highest standards of ethics
We ask that suppliers pursue a policy of continuous improvement in this area and be forthright in sharing information with us. In selecting and retaining qualified suppliers, HP will show preference to suppliers that meet or exceed our expectations.
The specific standards in HP's EICC are:
Labor Standards
- freely chosen employment
- child labor avoidance
- working hours
- wages and benefits
- humane treatment
- non-discrimination
- freedom of association
Health and safety standards
- occupational safety
- emergency preparedness
- occupational injury and illness
- industrial hygiene
- physically demanding work
- machine safeguarding
- dormitory and canteen
Environmental standards
- environmental permits and reporting
- pollution prevention and resource reduction
- hazardous substances
- wastewater and solid waste
- air emissions
- product content restrictions
Management system elements
- statements of company commitment
- management accountability and responsibility
- legal and customer requirements
- risk assessment and risk management
- performance objectives with implementation plans and measures
- training
- communication
- worker feedback and participation
- audits and assessments
- corrective action process
- documentation and records
Ethics standards
- business integrity
- no improper advantage
- disclosure of information
- intellectual property
- fair business, advertising and competition
- protection of identity
- community engagement
Related information
- Case study
- Supply chain SER policy
- Supplier agreement
- HP’s Electronic Industry Code of Conduct
- General Specification for Environment
- Hardware recycling standards
- Supplier frequently asked questions