Detailed audit findings


In Asia Pacific, our audits identified working hours and emergency preparedness as significant issues. We will use working hours key performance indicators (KPIs) to address the working hours issue based on our experience in China. We track KPIs from suppliers with major working hours nonconformances in China to better understand the extent of the problem and solutions to reduce the instances of major nonconformances.


Audits conducted in 2011


LocationInitial auditsFollow-up auditsFull re-auditsNumber of workers at sites audited
Australia 1 0 0 200
Indonesia 0 2 0 3,100
Malaysia 5 3 1 14,500


1 0 1 3,900


3 0 1 1,500
Thailand 0 1 1 13,900
Total 10 6 4 37,200


EICC Code provisions Rate of major and minor nonconformances in sites audited1
EICC Code awareness
Compliance with laws
Supplier management program
Freely chosen employment
Child labor avoidance2
Working hours3
Wages and benefits
Humane treatment
Freedom of association
Labor management system
Health and safety
Occupational safety
Emergency preparedness
Occupational injury and illness
Industrial hygiene
Physically demanding work
Machine safeguarding
Dormitory and canteen
Environmental health and safety management
Environmental permits and reporting
Pollution prevention and resource reduction
Hazardous substances
Wastewater and solid waste
Air emissions
Product content restrictions
(See Materials section.)
Business integrity
No improper advantage
Disclosure of information
Intellectual property
Fair business, advertising, and competition
Protection of identity
Community engagement
  1. 1 This data reflects the results of HP's initial audits and full re-audits conducted in 2011. It does not
    necessarily represent results from the same supplier sites reported on in previous years.
  2. 2 A major nonconformance in the underage worker provision of HP's EICC Code does not necessarily
    indicate the presence of child labor. For example, an auditor may uncover insufficient management
    systems and age checks to prevent child workers from being employed. These would be
    considered a major nonconformance, but do not necessarily signify the presence of workers under
    the legal minimum, or the minimum age specified by HP's EICC Code. While there were nonconformances
    uncovered in 2011, no child labor was uncovered.
  3. 3 A major nonconformance in the working hours provision of HP's EICC Code indicates that at least
    one of the following requirements was not met:
    • The average hours worked in a workweek over the last 12 months at the facility did not exceed
    60 hours or the legal limit (whichever is stricter).
    • Workers are allowed mandated breaks, holidays, and vacation days to which they are entitled.
    • Workers are provided with at least 1 day off per 7 workdays on average.