This is the eighth consecutive year HP has reported its global citizenship performance, reflecting our ongoing commitment to transparency. Our Global Citizenship Report 2008 describes the company's policies, programs and performance as we strive to balance our business goals with our impacts on society and the planet.
Data and goals dashboard
View the interactive dashboard to track our recent performance, see progress against our 2008 goals and view our targets moving forward.
Create your own report
If you'd like a hard copy of our report, use the custom report tool to generate a PDF with the information that interests you most.
Download our customer report
We developed a version of our report with customers in mind. It features HP solutions and best practices to help enterprises and other organizations address pressing global citizenship issues.
Our five pillars
We focus our global citizenship initiatives on five areas: ethics and compliance, human rights and labor practices, environmental sustainability, privacy, and social investment. Collectively, these areas span our entire business, influencing our priorities, operations, product development and brand differentiation.
Making the business case
Customers are giving global citizenship greater weight in their IT purchasing decisions, making it increasingly important to our business. Global citizenship is also key to responding to new opportunities, increasing the efficiency our operations, strengthening our relationships with stakeholders, and attracting and retaining exceptional employees.
Upholding Standards of Business Conduct
Regardless of tenure, title or responsibilities, everyone at HP is expected to be an ethical leader. Last year, we trained 97% of employees in our Standards of Business Conduct (SBC) and introduced a simpler, values-based version of the SBC in more than 20 languages.
A central hub for compliance
In 2008, we strengthened leadership of our Compliance Office to promote greater consistency across our global organization. The office works with other groups within HP to provide a holistic view of governance, risk and compliance to senior management.
Raising supply chain standards
HP is leading a new approach to strengthening social and environmental standards in the global IT supply chain. We collaborate with local NGOs to train suppliers in building capabilities and making systemic improvements to protect workers and the environment.
Fostering employee success
Our HP culture rewards performance, provides opportunities for training and advancement, and encourages open, honest communications and respect for all. We remain focused on increasing the diversity of our workforce.
Supply chain audit performance
We have made it easy to review in-depth results of our supplier audits—either globally or by region—with an interactive tool that presents data, explains major causes of nonconformance and highlights challenges and HP’s response.
Engaging society
HP unconditionally supports human rights and promotes higher standards in our employment practices and throughout our supply chain. We collaborate with others to share our progress in these areas and raise awareness of human rights issues.
Sustainable design
In 2008, we introduced the HP Eco Highlights label, which helps customers understand the environmental attributes of more than 115 products. Through our Design for Environment program, we focus on energy efficiency, materials innovation and design for recyclability.
Climate and energy
HP was the first IT company to report the greenhouse gas emissions of key suppliers, and we are on track to reduce the energy consumption and associated greenhouse gas emissions of our operations and products to 25% below 2005 levels by 2010.
Showcasing impact
Visit our gallery of sustainable design example—new to this year’s report—highlighting HP solutions that increase productivity and lower costs while improving environmental sustainability.
Reuse and recycling
In 2008, we recovered for reuse 75 million pounds (34,000 tonnes) of hardware units and recycled 265 million pounds (120,000 tonnes) of electronic products and supplies, increases of 16% and 6% compared with 2007.
HP’s accountability model
Our groundbreaking approach to protecting privacy goes beyond legal and industry norms. We review all decisions related to privacy not only for compliance but also for our values, customer expectations and a range of potential business risks, and hold ourselves accountable for our actions.
Collaborating on solutions
HP works with regulators and nongovernmental organizations such as the Asia-Pacific Economic Cooperative and the European Commission to advance thinking and develop new frameworks for protecting the electronic flow of information across borders.
Innovations in education
We believe technology can be a catalyst in addressing inequalities in education and fostering the next generation of skilled workers and entrepreneurs. In 2008, HP invested nearly $20 million in programs that apply technology in creative ways to transform the learning experience, particularly in science, technology and engineering, and math.
Entrepreneurship education
HP supports organizations and programs that help cultivate socially minded entrepreneurs, particularly in developing regions. Our goal is to increase the number of entrepreneurs using technology to launch and grow small businesses, crucial to creating jobs and spurring economic growth in local communities.
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 Product reuse programs extend the useful life of equipment, especially at the end of leasing agreements when customers return products ranging from PCs to data center equipment. We also take back products as part of trade-in agreements and other commercial activities. The equipment is refurbished or remanufactured as appropriate, repackaged and resold. We offer remarketed products for most HP product lines, and we follow strict processes to protect user data and to meet environmental requirements. Products returned to us that are not suitable for reuse enter our recycling programs, along with equipment returned directly through recycling services. Consumer recycling services vary by country, depending partly on local regulations. We make arrangements with commercial customers depending on the equipment involved and the specific circumstances. In Europe we worked with other manufacturers to create the European Recycling Platform (ERP) to provide pan-European take-back and recycling services. In 2008, ERP recycled 29,000 tonnes of equipment on behalf of HP. In addition to ERP’s recycling, in 2008 HP conducted 23 European Union Waste Electrical and Electronic Equipment Directive (WEEE) take-back events in seven countries, collecting 76 tonnes of unwanted IT equipment. In 2008 we expanded our existing take-back programs in several countries, including China, Costa Rica and India, and added a free program for the United States in January 2009. In China, HP has set up a joint project with Foxconn Technology Group to increase the operational efficiency of our existing recycling program. In India, we donated more than 3,500 HP computers, reclaimed by the take-back program, to over 750 schools. We are also working with a local NGO to develop a blueprint for sustainable electronic waste management in conjunction with existing collectors and recyclers. Our new consumer buy-back program in the United States covers IT equipment of any brand. Consumers can check online to find out how much cash they could receive for their equipment. If the product has no monetary value, consumers can recycle HP and Compaq-branded products for free. We have joined forces with the Digital Global Solidarity Fund and Swiss materials institute Empa to address Africa’s electronic waste problem. This collaboration aims to better understand the legislative and infrastructure needs required to reduce potential health and environmental hazards caused by improper disposal of electronic waste and to create jobs in disadvantaged communities. As part of the project, assessments of current e-waste recycling operations in Kenya and Morocco have been carried out and funding has been provided for a pilot recycling project in South Africa. Print cartridge recycling We provide free recycling for HP print cartridges in 49 countries or territories covering more than 88 percent of global print cartridge sales. We offer customers several free, postage-paid return options at www.hp.com/recycle, including return envelopes, bulk collection boxes and printable labels. To reduce the amount of shipping material required for recycling returns, HP will no longer include return envelopes in HP ink cartridge packaging. However, HP will continue to accept ink cartridges returned in envelopes that customers have saved. We will continue to offer return labels in HP LaserJet toner cartridge packaging as well as its online and in-store recycling options. The cumulative volume of cartridges returned reached nearly 300 million pounds (136,000 tonnes) in 2008. This equates to more than 197 million LaserJet and inkjet cartridges returned and recycled worldwide. In 2008 we launched a new type of print cartridge collection point in Brazil. When the HP Smart Bin is full, it sends a radiofrequency message to alert recycling vendors that it needs to be collected. We also made print cartridge recycling more convenient for U.S. consumers, piloting a retail recycling program in collaboration with Staples, an authorized HP retailer. HP customers can return their used HP inkjet cartridges and LaserJet toner cartridges to over 1,500 Staples locations. We plan to expand the program in 2009 to include other retailers. We design HP print cartridges to be recyclable and incorporate recycled material. Since we take back only our own cartridges, we can be certain about the material content, making it easier to process exhausted cartridges and reuse the material to manufacture new ones. (See Materials for more information.) HP does not offer remanufactured print cartridges because they do not meet our quality and reliability standards. Read more about our reuse and recycling programs. (See a list of recycling options by country.) |
