This is the eighth consecutive year HP has reported its global citizenship performance, reflecting our ongoing commitment to transparency. Our Global Citizenship Report 2008 describes the company's policies, programs and performance as we strive to balance our business goals with our impacts on society and the planet.
Data and goals dashboard
View the interactive dashboard to track our recent performance, see progress against our 2008 goals and view our targets moving forward.
Create your own report
If you'd like a hard copy of our report, use the custom report tool to generate a PDF with the information that interests you most.
Download our customer report
We developed a version of our report with customers in mind. It features HP solutions and best practices to help enterprises and other organizations address pressing global citizenship issues.
Our five pillars
We focus our global citizenship initiatives on five areas: ethics and compliance, human rights and labor practices, environmental sustainability, privacy, and social investment. Collectively, these areas span our entire business, influencing our priorities, operations, product development and brand differentiation.
Making the business case
Customers are giving global citizenship greater weight in their IT purchasing decisions, making it increasingly important to our business. Global citizenship is also key to responding to new opportunities, increasing the efficiency our operations, strengthening our relationships with stakeholders, and attracting and retaining exceptional employees.
Upholding Standards of Business Conduct
Regardless of tenure, title or responsibilities, everyone at HP is expected to be an ethical leader. Last year, we trained 97% of employees in our Standards of Business Conduct (SBC) and introduced a simpler, values-based version of the SBC in more than 20 languages.
A central hub for compliance
In 2008, we strengthened leadership of our Compliance Office to promote greater consistency across our global organization. The office works with other groups within HP to provide a holistic view of governance, risk and compliance to senior management.
Raising supply chain standards
HP is leading a new approach to strengthening social and environmental standards in the global IT supply chain. We collaborate with local NGOs to train suppliers in building capabilities and making systemic improvements to protect workers and the environment.
Fostering employee success
Our HP culture rewards performance, provides opportunities for training and advancement, and encourages open, honest communications and respect for all. We remain focused on increasing the diversity of our workforce.
Supply chain audit performance
We have made it easy to review in-depth results of our supplier audits—either globally or by region—with an interactive tool that presents data, explains major causes of nonconformance and highlights challenges and HP’s response.
Engaging society
HP unconditionally supports human rights and promotes higher standards in our employment practices and throughout our supply chain. We collaborate with others to share our progress in these areas and raise awareness of human rights issues.
Sustainable design
In 2008, we introduced the HP Eco Highlights label, which helps customers understand the environmental attributes of more than 115 products. Through our Design for Environment program, we focus on energy efficiency, materials innovation and design for recyclability.
Climate and energy
HP was the first IT company to report the greenhouse gas emissions of key suppliers, and we are on track to reduce the energy consumption and associated greenhouse gas emissions of our operations and products to 25% below 2005 levels by 2010.
Showcasing impact
Visit our gallery of sustainable design example—new to this year’s report—highlighting HP solutions that increase productivity and lower costs while improving environmental sustainability.
Reuse and recycling
In 2008, we recovered for reuse 75 million pounds (34,000 tonnes) of hardware units and recycled 265 million pounds (120,000 tonnes) of electronic products and supplies, increases of 16% and 6% compared with 2007.
HP’s accountability model
Our groundbreaking approach to protecting privacy goes beyond legal and industry norms. We review all decisions related to privacy not only for compliance but also for our values, customer expectations and a range of potential business risks, and hold ourselves accountable for our actions.
Collaborating on solutions
HP works with regulators and nongovernmental organizations such as the Asia-Pacific Economic Cooperative and the European Commission to advance thinking and develop new frameworks for protecting the electronic flow of information across borders.
Innovations in education
We believe technology can be a catalyst in addressing inequalities in education and fostering the next generation of skilled workers and entrepreneurs. In 2008, HP invested nearly $20 million in programs that apply technology in creative ways to transform the learning experience, particularly in science, technology and engineering, and math.
Entrepreneurship education
HP supports organizations and programs that help cultivate socially minded entrepreneurs, particularly in developing regions. Our goal is to increase the number of entrepreneurs using technology to launch and grow small businesses, crucial to creating jobs and spurring economic growth in local communities.
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In 2008, HP completed its first round of reuse and recycling vendor audits under its expanded program guidelines. Our third-party auditing firm, Environmental Resources Management (ERM), assessed 13 reuse and 38 recycling vendors in 23 countries. HP’s Reuse and Recycling Vendor Audit Program has been active for several years. Although the program was initially focused on risk management using internal company resources, new requirements from EPEAT© made clear the need to expand the program and increase resources. ERM was engaged to provide those supplemental resources and to manage the expanded program. From the beginning of our engagement with HP, we understood the company’s intention was to go beyond the stated EPEAT expectations to meet the true spirit of the criteria in the standard. HP was explicit about its intention to continue to engage with vendors to identify meaningful opportunities to improve operations measured against the HP reuse and recycling standards referenced above, to drive substantive improvements across the vendor base, and to report outcomes and challenges with transparency. ERM is working hard to support HP’s expectations for programmatic and performance excellence. Our on-site audits focus on thorough, full-spectrum assessment of environmental, health and safety topics, as well as business elements critical to effective risk management (e.g., security, asset tracking on and off site, data destruction, data management, logistics management, business continuity). These activities are followed by a detailed accounting of the assessment and a description of opportunities for improvement to HP and the audited vendor. An equally important part of the audits is the “downstream material-flow” tracking we conduct to check that material entering an HP first-tier vendor can be traced through the downstream vendor chain to final disposition. This program, as with any of its scale, it is not without its challenges. Key among them is striving to ensure that appropriate vendor corrective action plans are implemented as stated and improvements are advanced in meaningful ways. To this end, as part of the 2009 program, HP has requested that, to augment HP’s internally managed efforts, ERM auditors conduct progress follow-ups as additional prompts or reminders to progress corrective actions, if needed. An equal challenge is ensuring that detailed information is forthcoming from second-tier and third-tier vendor audits. First-tier information is well understood, and tiers two and three present challenges that we aim to meet. Debora Bonner |
