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Welcome

This is the eighth consecutive year HP has reported its global citizenship performance, reflecting our ongoing commitment to transparency. Our Global Citizenship Report 2008 describes the company's policies, programs and performance as we strive to balance our business goals with our impacts on society and the planet.

Data and goals dashboard

View the interactive dashboard to track our recent performance, see progress against our 2008 goals and view our targets moving forward.

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Data and goals dashboard

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Download our customer report

We developed a version of our report with customers in mind. It features HP solutions and best practices to help enterprises and other organizations address pressing global citizenship issues.

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Global Citizenship at HP

Our five pillars
Our five pillars

Our five pillars

We focus our global citizenship initiatives on five areas: ethics and compliance, human rights and labor practices, environmental sustainability, privacy, and social investment. Collectively, these areas span our entire business, influencing our priorities, operations, product development and brand differentiation.

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Making the business case

Making the business case

Customers are giving global citizenship greater weight in their IT purchasing decisions, making it increasingly important to our business. Global citizenship is also key to responding to new opportunities, increasing the efficiency our operations, strengthening our relationships with stakeholders, and attracting and retaining exceptional employees.

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Ethics & Compliance

Ethics and compliance
Upholding Standards of Business Conduct

Upholding Standards of Business Conduct

Regardless of tenure, title or responsibilities, everyone at HP is expected to be an ethical leader. Last year, we trained 97% of employees in our Standards of Business Conduct (SBC) and introduced a simpler, values-based version of the SBC in more than 20 languages.

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A central hub for compliance

A central hub for compliance

In 2008, we strengthened leadership of our Compliance Office to promote greater consistency across our global organization. The office works with other groups within HP to provide a holistic view of governance, risk and compliance to senior management.

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Human Rights & Labor Practices

Raising supply chain standards

Raising supply chain standards

HP is leading a new approach to strengthening social and environmental standards in the global IT supply chain. We collaborate with local NGOs to train suppliers in building capabilities and making systemic improvements to protect workers and the environment.

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Fostering employee success
Fostering employee success

Fostering employee success

Our HP culture rewards performance, provides opportunities for training and advancement, and encourages open, honest communications and respect for all. We remain focused on increasing the diversity of our workforce.

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Supply chain audit performance

Supply chain audit performance

We have made it easy to review in-depth results of our supplier audits—either globally or by region—with an interactive tool that presents data, explains major causes of nonconformance and highlights challenges and HP’s response.

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Engaging society
Engaging society

Engaging society

HP unconditionally supports human rights and promotes higher standards in our employment practices and throughout our supply chain. We collaborate with others to share our progress in these areas and raise awareness of human rights issues.

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Environmental Sustainability

Sustainable design

Sustainable design

In 2008, we introduced the HP Eco Highlights label, which helps customers understand the environmental attributes of more than 115 products. Through our Design for Environment program, we focus on energy efficiency, materials innovation and design for recyclability.

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Climate and energy
Climate and energy

Climate and energy

HP was the first IT company to report the greenhouse gas emissions of key suppliers, and we are on track to reduce the energy consumption and associated greenhouse gas emissions of our operations and products to 25% below 2005 levels by 2010.

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Showcasing impact

Showcasing impact

Visit our gallery of sustainable design example—new to this year’s report—highlighting HP solutions that increase productivity and lower costs while improving environmental sustainability.

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Reuse and recycling
Reuse and recycling

Reuse and recycling

In 2008, we recovered for reuse 75 million pounds (34,000 tonnes) of hardware units and recycled 265 million pounds (120,000 tonnes) of electronic products and supplies, increases of 16% and 6% compared with 2007.

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Privacy

Privacy
HP’s accountability model

HP’s accountability model

Our groundbreaking approach to protecting privacy goes beyond legal and industry norms. We review all decisions related to privacy not only for compliance but also for our values, customer expectations and a range of potential business risks, and hold ourselves accountable for our actions.

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Collaborating on solutions

Collaborating on solutions

HP works with regulators and nongovernmental organizations such as the Asia-Pacific Economic Cooperative and the European Commission to advance thinking and develop new frameworks for protecting the electronic flow of information across borders.

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Social Investment

Innovations in education
Innovations in education

Innovations in education

We believe technology can be a catalyst in addressing inequalities in education and fostering the next generation of skilled workers and entrepreneurs. In 2008, HP invested nearly $20 million in programs that apply technology in creative ways to transform the learning experience, particularly in science, technology and engineering, and math.

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Entrepreneurship education
Entrepreneurship education

Entrepreneurship education

HP supports organizations and programs that help cultivate socially minded entrepreneurs, particularly in developing regions. Our goal is to increase the number of entrepreneurs using technology to launch and grow small businesses, crucial to creating jobs and spurring economic growth in local communities.

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Introduction
Global citizenship at HP
Ethics & compliance
Human rights & labor practices
Environmental sustainability
Privacy
Social investment
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HP Global Citizenship Report  > Environmental sustainability

Product reuse and recycling

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Highlights in 2008

3.5 million

Recovered for reuse 3.5 million hardware units weighing 75 million pounds (34,000 tonnes), an increase of more than 16 percent compared with 2007

6% increase

Recycled 265 million pounds (120,000 tonnes), a 6 percent increase in annual recycling volume over 2007 levels


Introduced supplies recycling program in Costa Rica


Conducted on-site audits of 13 reuse vendors and 30 recycling vendors in 22 countries


Introduced several products that incorporate recycled materials and include features to facilitate their recyclability (see Sustainable design)

Reusing a product extends its life and maximizes its value. Recycling minimizes environmental impacts associated with waste disposal and reduces the need for raw materials and energy to manufacture new products. We estimate that we avoided 300,000 tonnes of carbon dioxide equivalent (CO2e) emissions in 2008 through our recycling activities.1 HP is committed to increasing the volume of our products recovered for reuse and recycling.2

Businesses and consumers increasingly choose manufacturers that offer responsible options for used equipment. Many governments have passed legislation, such as the European Union Waste Electrical and Electronic Equipment (WEEE) Directive, requiring discarded electronic equipment to be recycled.  

Four guiding principles form the foundation of our actions in product reuse and recycling:

  • Regional customization
  • Embedded sustainability and efficient execution
  • Accountability and transparency
  • Leverage and legislation

Each guiding principle is described in the graphic below. Collectively, they help us address local legislation and economic conditions, develop and manage sustainable and cost-effective programs, monitor and measure the performance of our vendors, and benefit HP as well as our customers.


HP reuse and recycling principles
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R-regional customization E- Embedded sustainability and efficient execution. A- Accountable and transparent. L-Leverage and legislation.
 
 

Regional customization

Our aim is to provide convenient and competitive product take-back while meeting HP’s reuse and recycling standards in all regions, but widely varying local capabilities and customer expectations require customized solutions. Recycling infrastructure does not exist in every country, so we work with governments, NGOs and other businesses to expand the global capacity for recycling. However, we realize that in many countries, including China and India, an informal sector collects e-waste and provides a living for low-income workers. We take this into account by promoting solutions that improve worker health and safety while also providing meaningful employment. Read more.

Embedded sustainability and efficient execution

We recognize that changing commodity markets impact the sustainability of recycling over the long term. Recycling vendors must be able to sustain a viable living, and commodity markets must yield acceptable returns after investments in worker health and safety. We work closely with our partners to ensure they have appropriate incentive to continue collecting e-waste on behalf of HP, and can profit from collecting and processing equipment from the IT and other industries. Read more about our approach.

Accountability and transparency

We acknowledge the opportunities and challenges faced by electronics recycling programs and recognize that the growing volume of e-waste presents a challenge in many developing countries. When local recyclers do not meet our performance standards, the option to transport materials to approved recyclers in other countries may be the only viable alternative. We manage an extensive audit program to monitor our reuse and recycling vendors and share the summary results of those audits.

Leverage and legislation

Fragmented legislation creates inefficiencies that add costs for producers and consumers, and do not help to solve the challenge of e-waste. In the United States, recycling charges imposed by the government vary significantly by state and at times exceed the cost at which HP and our partners can recycle equipment. In the EU, countries vary in their implementations of the Waste Electrical and Electronic Equipment (WEEE) Directive. We apply our influence and expertise to support the development of harmonized legislative solutions, including a national framework and legislation on e-waste in the United States and more streamlined implementation of WEEE in Europe. See more information about HP’s public policy activities in this area.



HP believes that along with governments and customers, manufacturers share the responsibility for treating IT products appropriately at the end of their useful life. We operate reuse and recycling services in 53 countries or territories worldwide. In 2008, we met with many government officials, industry partners and nongovernmental organizations (NGOs) to discuss the lack of recycling infrastructure and explore feasible recycling alternatives around the world.

In the United States, we were one of the first companies awarded the Green Recycling and Asset Disposal for the Enterprise (GRADE) certification by the research organization IDC in 2008. Additionally, in January 2009 we launched a free U.S. buyback program for consumers. 

We audit our reuse and recycling vendors to ensure they comply with HP standards, and we expanded our audit program significantly in 2008.

Our goals are to recycle 2 billion pounds (900,000 tonnes) of electronic products and supplies by the end of 2010 (since 1987), and reuse 450 million pounds (200,000 tonnes) of electronic products by the end of 2010 (since 2003). In total, HP has recovered more than 1.71 billion pounds to date, and is committed to transparent reporting of our progress toward our goals.

Product reuse and recycling at HP

* The relationship is directly between customer and charity.


1
According the U.S. Environmental Protection Agency's WARM Tool.
2 Throughout this report, product "reuse" or "remarketing" refers to the return to use of complete electronic products and component parts. "Recycling" refers to the processing of waste electronic devices and consumable items for recovery of materials or energy. 

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