This is the eighth consecutive year HP has reported its global citizenship performance, reflecting our ongoing commitment to transparency. Our Global Citizenship Report 2008 describes the company's policies, programs and performance as we strive to balance our business goals with our impacts on society and the planet.
Data and goals dashboard
View the interactive dashboard to track our recent performance, see progress against our 2008 goals and view our targets moving forward.
Create your own report
If you'd like a hard copy of our report, use the custom report tool to generate a PDF with the information that interests you most.
Download our customer report
We developed a version of our report with customers in mind. It features HP solutions and best practices to help enterprises and other organizations address pressing global citizenship issues.
Our five pillars
We focus our global citizenship initiatives on five areas: ethics and compliance, human rights and labor practices, environmental sustainability, privacy, and social investment. Collectively, these areas span our entire business, influencing our priorities, operations, product development and brand differentiation.
Making the business case
Customers are giving global citizenship greater weight in their IT purchasing decisions, making it increasingly important to our business. Global citizenship is also key to responding to new opportunities, increasing the efficiency our operations, strengthening our relationships with stakeholders, and attracting and retaining exceptional employees.
Upholding Standards of Business Conduct
Regardless of tenure, title or responsibilities, everyone at HP is expected to be an ethical leader. Last year, we trained 97% of employees in our Standards of Business Conduct (SBC) and introduced a simpler, values-based version of the SBC in more than 20 languages.
A central hub for compliance
In 2008, we strengthened leadership of our Compliance Office to promote greater consistency across our global organization. The office works with other groups within HP to provide a holistic view of governance, risk and compliance to senior management.
Raising supply chain standards
HP is leading a new approach to strengthening social and environmental standards in the global IT supply chain. We collaborate with local NGOs to train suppliers in building capabilities and making systemic improvements to protect workers and the environment.
Fostering employee success
Our HP culture rewards performance, provides opportunities for training and advancement, and encourages open, honest communications and respect for all. We remain focused on increasing the diversity of our workforce.
Supply chain audit performance
We have made it easy to review in-depth results of our supplier audits—either globally or by region—with an interactive tool that presents data, explains major causes of nonconformance and highlights challenges and HP’s response.
Engaging society
HP unconditionally supports human rights and promotes higher standards in our employment practices and throughout our supply chain. We collaborate with others to share our progress in these areas and raise awareness of human rights issues.
Sustainable design
In 2008, we introduced the HP Eco Highlights label, which helps customers understand the environmental attributes of more than 115 products. Through our Design for Environment program, we focus on energy efficiency, materials innovation and design for recyclability.
Climate and energy
HP was the first IT company to report the greenhouse gas emissions of key suppliers, and we are on track to reduce the energy consumption and associated greenhouse gas emissions of our operations and products to 25% below 2005 levels by 2010.
Showcasing impact
Visit our gallery of sustainable design example—new to this year’s report—highlighting HP solutions that increase productivity and lower costs while improving environmental sustainability.
Reuse and recycling
In 2008, we recovered for reuse 75 million pounds (34,000 tonnes) of hardware units and recycled 265 million pounds (120,000 tonnes) of electronic products and supplies, increases of 16% and 6% compared with 2007.
HP’s accountability model
Our groundbreaking approach to protecting privacy goes beyond legal and industry norms. We review all decisions related to privacy not only for compliance but also for our values, customer expectations and a range of potential business risks, and hold ourselves accountable for our actions.
Collaborating on solutions
HP works with regulators and nongovernmental organizations such as the Asia-Pacific Economic Cooperative and the European Commission to advance thinking and develop new frameworks for protecting the electronic flow of information across borders.
Innovations in education
We believe technology can be a catalyst in addressing inequalities in education and fostering the next generation of skilled workers and entrepreneurs. In 2008, HP invested nearly $20 million in programs that apply technology in creative ways to transform the learning experience, particularly in science, technology and engineering, and math.
Entrepreneurship education
HP supports organizations and programs that help cultivate socially minded entrepreneurs, particularly in developing regions. Our goal is to increase the number of entrepreneurs using technology to launch and grow small businesses, crucial to creating jobs and spurring economic growth in local communities.
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 Papermaking has an impact on the environment. Although models vary, some indicate that making one tonne of paper requires four trees and emits more than 1.5 tonnes of CO2e, in addition to consuming other resources. There are also environmental impacts associated with shipping, storing and disposing of paper after use. Many customers who buy digital printing papers are increasing their preference for papers that are environmentally responsible. As a leading supplier of imaging and printing equipment, HP has a large impact on paper use. We sell paper to customers, use paper in packaging, and we use paper in our offices, marketing material, manuals and warranties included with our products. We are committed to reducing our paper use and to helping our customers use paper more efficiently and reduce their consumption. This reduces impact on the environment and saves money. For example, we are helping customers move from analog batch printing to digital on-demand printing. Print-on-demand eliminates much of the waste and overhead of overproducing and managing (warehousing, processing returns, recycling) books and other documents. (See case study.) In 2008 we launched a new Environmentally Preferable Paper Policy developed with the help of Forest Ethics and World Wildlife Fund (WWF) that details HP principles for buying, selling or using paper and paper-based product packaging. The policy outlines our aims to reduce our paper use, recycle paper when possible and increasingly source paper from suppliers that demonstrate a commitment to sustainable forestry practices. We consider the whole life cycle of paper to ensure we make the most responsible choice, and plan to assess our paper supply chain in 2009. HP is engaging with a number of stakeholders, including WWF, the Paper Working Group and Forest Ethics on the implementation of its paper policy. We are also seeking advice from these stakeholders on the development of plans to assess our paper products supply chain. Horizontal Print TransformationHP is reducing paper use across the business. Our Horizontal Print Transformation program, launched in 2005, is designed to transform HP’s business document processes and print supply chain to reduce cost and increase effectiveness. Areas of focus include print and documentation processes in our offices, supply chain, marketing and internal business. Office printing In 2008, we began to implement duplexing (double-sided printing) as standard in office printers across the company, using HP Web Jetadmin and Universal Print Driver to configure printers. We are also reducing the number of printers at HP from over 60,000 to fewer than 10,000 and cutting the number of standard models in use from more than 100 to about ten. This is helping us achieve a 30 percent reduction in total costs associated with printing. We use HP Everyday Papers for internal office printing (see Paper sales below). In the box Each year we ship approximately 300 tonnes of paper in the form of documents included with HP products. These include manuals, guides and warranties. We are currently changing the specifications of manuals (for example, using smaller fonts and thinner paper), reducing the number of pages and, where legally permissible, switching to electronic delivery. As much as possible, we are moving information from printed ”getting started” guides to digital media, and leaving only minimum ”getting started” information in printed format. For example, in our Personal Systems business in 2008, we produced a single-language ”getting started” guide for all regions. It contains one-third the number of pages as previously produced and uses a lighter-weight paper. Commercial and promotional papers We are working with our commercial print vendors to implement HP’s paper policy so that commercial and promotional papers are printed on certified sustainable paper that contains post-consumer recycled content. In 2008 our catalogs were printed on Forest Stewardship Council (FSC) certified paper made from 30 percent post-consumer recycled fiber. Paper salesWe are working to increase the proportion of printer and copier paper we sell that comes from sustainable sources. All the HP Everyday Papers in North America are certified in accordance with Sustainable Forestry Initiative (SFI) standards. The portfolio also offers a 30 percent post-consumer content recycled grade, and grades containing mixed-source FSC fiber. In Europe, most of our Everyday Papers are certified under the Programme for the Endorsement of Forestry Certifications (PEFC). HP is the world’s number one selling brand of inkjet photo papers, and we will ensure that 100 percent of HP’s consumer photo paper will derive from sustainable forest certified suppliers in 2009. Services to customersHP provides services and technology to make customers’ printing more efficient and reduce their paper consumption. For example, we enable them to save money on paper and postage, using HP Exstream software to design statements, invoices and marketing materials so that less paper is needed, and to consolidate household mailings instead of sending individual statements. HP helps customers capture documents electronically and send them by e-mail, reducing the need for hard copies and faxes. The HP Carbon Footprint Calculator for printing (see case study) and HP Eco Printing Assessment service help customers assess and understand their current usage in order to create strategies that will reduce paper usage and associated costs, and greenhouse gas emissions. HP helps customers conserve paper. As demonstrated in HP’s own operations, HP Web Jetadmin and HP Universal Print Driver make it easy to set automatic duplex printing for entire printer fleets. Features such as HP Auto Sense technology reduce printing trial and error and alert users if paper is improperly loaded. HP Smart Web Printing tool allows users to combine portions of numerous web pages onto one page, eliminating extra pages and right-edge clippings. HP Managed Print Services enable organizations to reduce their energy consumption, save paper and cut costs by designing, implementing and managing an imaging and printing infrastructure tailored to their specific requirements. Services include assessing requirements, acquiring and installing appropriate equipment and automating paper-intensive workflows. HP is also enabling customers in specific sectors to reduce paper use in other ways. The publishing industry relies heavily on paper resources but is often wasteful. Nearly a third of books are never sold and are eventually destroyed.1 Approximately 5–10 percent of newspapers are never read.2 HP Digital Publishing helps the industry minimize waste by printing smaller runs on demand. Publishers print the required quantity and can easily re-print when needed, reducing excess stock. In collaboration with United Parcel Service (UPS), in 2008 we launched the HP Handheld sp400 All-in-One, a device that prints sorting labels directly onto packages and eliminates the need for paper labels. This device stands to save UPS more than $30 million in labor, capital and consumables costs over the next five years alone, while saving more than 1,200 tonnes of paper per year once it is fully deployed. (See case study.)
1 According to Pira International, 2007.
2 According to newspaper Association of America. |
