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Welcome

This is the eighth consecutive year HP has reported its global citizenship performance, reflecting our ongoing commitment to transparency. Our Global Citizenship Report 2008 describes the company's policies, programs and performance as we strive to balance our business goals with our impacts on society and the planet.

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View the interactive dashboard to track our recent performance, see progress against our 2008 goals and view our targets moving forward.

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We developed a version of our report with customers in mind. It features HP solutions and best practices to help enterprises and other organizations address pressing global citizenship issues.

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Global Citizenship at HP

Our five pillars
Our five pillars

Our five pillars

We focus our global citizenship initiatives on five areas: ethics and compliance, human rights and labor practices, environmental sustainability, privacy, and social investment. Collectively, these areas span our entire business, influencing our priorities, operations, product development and brand differentiation.

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Making the business case

Making the business case

Customers are giving global citizenship greater weight in their IT purchasing decisions, making it increasingly important to our business. Global citizenship is also key to responding to new opportunities, increasing the efficiency our operations, strengthening our relationships with stakeholders, and attracting and retaining exceptional employees.

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Ethics & Compliance

Ethics and compliance
Upholding Standards of Business Conduct

Upholding Standards of Business Conduct

Regardless of tenure, title or responsibilities, everyone at HP is expected to be an ethical leader. Last year, we trained 97% of employees in our Standards of Business Conduct (SBC) and introduced a simpler, values-based version of the SBC in more than 20 languages.

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A central hub for compliance

A central hub for compliance

In 2008, we strengthened leadership of our Compliance Office to promote greater consistency across our global organization. The office works with other groups within HP to provide a holistic view of governance, risk and compliance to senior management.

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Human Rights & Labor Practices

Raising supply chain standards

Raising supply chain standards

HP is leading a new approach to strengthening social and environmental standards in the global IT supply chain. We collaborate with local NGOs to train suppliers in building capabilities and making systemic improvements to protect workers and the environment.

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Fostering employee success
Fostering employee success

Fostering employee success

Our HP culture rewards performance, provides opportunities for training and advancement, and encourages open, honest communications and respect for all. We remain focused on increasing the diversity of our workforce.

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Supply chain audit performance

Supply chain audit performance

We have made it easy to review in-depth results of our supplier audits—either globally or by region—with an interactive tool that presents data, explains major causes of nonconformance and highlights challenges and HP’s response.

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Engaging society
Engaging society

Engaging society

HP unconditionally supports human rights and promotes higher standards in our employment practices and throughout our supply chain. We collaborate with others to share our progress in these areas and raise awareness of human rights issues.

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Environmental Sustainability

Sustainable design

Sustainable design

In 2008, we introduced the HP Eco Highlights label, which helps customers understand the environmental attributes of more than 115 products. Through our Design for Environment program, we focus on energy efficiency, materials innovation and design for recyclability.

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Climate and energy
Climate and energy

Climate and energy

HP was the first IT company to report the greenhouse gas emissions of key suppliers, and we are on track to reduce the energy consumption and associated greenhouse gas emissions of our operations and products to 25% below 2005 levels by 2010.

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Showcasing impact

Showcasing impact

Visit our gallery of sustainable design example—new to this year’s report—highlighting HP solutions that increase productivity and lower costs while improving environmental sustainability.

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Reuse and recycling
Reuse and recycling

Reuse and recycling

In 2008, we recovered for reuse 75 million pounds (34,000 tonnes) of hardware units and recycled 265 million pounds (120,000 tonnes) of electronic products and supplies, increases of 16% and 6% compared with 2007.

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Privacy

Privacy
HP’s accountability model

HP’s accountability model

Our groundbreaking approach to protecting privacy goes beyond legal and industry norms. We review all decisions related to privacy not only for compliance but also for our values, customer expectations and a range of potential business risks, and hold ourselves accountable for our actions.

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Collaborating on solutions

Collaborating on solutions

HP works with regulators and nongovernmental organizations such as the Asia-Pacific Economic Cooperative and the European Commission to advance thinking and develop new frameworks for protecting the electronic flow of information across borders.

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Social Investment

Innovations in education
Innovations in education

Innovations in education

We believe technology can be a catalyst in addressing inequalities in education and fostering the next generation of skilled workers and entrepreneurs. In 2008, HP invested nearly $20 million in programs that apply technology in creative ways to transform the learning experience, particularly in science, technology and engineering, and math.

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Entrepreneurship education
Entrepreneurship education

Entrepreneurship education

HP supports organizations and programs that help cultivate socially minded entrepreneurs, particularly in developing regions. Our goal is to increase the number of entrepreneurs using technology to launch and grow small businesses, crucial to creating jobs and spurring economic growth in local communities.

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Introduction
Global citizenship at HP
Ethics & compliance
Human rights & labor practices
Environmental sustainability
Privacy
Social investment
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HP Global Citizenship Report  > Environmental sustainability  > Sustainable design

Materials

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Our materials choices for HP products affect our environmental performance. HP has a long history (see the timeline). of improving the use of materials in our products, and we continue to focus on six aspects:

  • Being transparent about product material content
  • Eliminating materials shown or likely to pose an environmental, health or safety risk
  • Developing products that are smaller and lighter, requiring less material
  • Innovating design to use new materials with improved environmental performance
  • Using recycled materials
  • Using materials that will be easier to recycle

These actions benefit HP, our customers and our employees as well as the environment because they reduce costs, avoid substances of concern and decrease energy use during manufacturing and distribution.

Material content

Female scientist looking through microscope

Our products comply with regulations regarding materials use, but customers increasingly want to know more about substances in products, even those that aren’t restricted by regulation. We have shifted the emphasis from the substances that are excluded from our products to reporting specific materials that are included. We have developed a system to comply with the REACH (Registration, Evaluation, Authorisation and Restriction of Chemical substances) legislation in the European Union (EU) which allows customers web access to view which substances, if any, on the “candidate list” are included in a new HP product sold in the EU. (See below for more on REACH.)

In 2008, HP introduced the Eco Highlights label to describe the environmental features of select products, including information about materials use and recycling.

Substances of concern

HP has taken a proactive approach to evaluating materials and eliminating those that pose an environmental, health or safety risk. We may restrict or eliminate substances because of customer or legal requirements or because we believe it is appropriate based on a precautionary approach. We strive to replace legally permitted materials when scientific data has established a potential health or environmental risk and when less risky, commercially viable alternatives are available.

We promote harmonization of material restrictions across different countries because this enables faster adoption to achieve the desired environmental benefits. As of January 1, 2007, HP met its internal voluntary goal to meet the requirements of the EU Restriction of Hazardous Substances (RoHS) directive on a worldwide basis for virtually all HP brand products, except where it is widely recognized that there is no technically feasible alternative (as indicated by an exemption under the RoHS directive). RoHS restricts the use of lead, mercury, cadmium, hexavalent chromium, PBB and PBDE flame retardants. HP was one of the first companies to apply the EU RoHS materials restrictions to our products worldwide. (See our compliance statement.)

HP is committed to compliance with the upcoming material restriction requirements of the European Union RoHS revision, otherwise known as RoHS 2, and China’s Management Methods for Controlling Pollution by Electronic Information Products, otherwise known as China RoHS Phase II. HP supports the restriction of the substances proposed for the EU RoHS revision. HP also provided a technical adviser—the only non-Chinese national involved—to help the Ministry of Information Technology draft the guidance document supporting the China legislation.

We are dedicated to compliance with measures such as the European Union’s REACH regulation, which introduces a plan for assessing the safety of new chemicals and a mechanism for identifying “substances of very high concern” and for eventual substitution of these substances as suitable alternatives are identified.

Although we expect that the vast majority of the REACH regulation “candidate list” substances will not typically be used in electronic products, HP supports the overall REACH objective of protecting human health and the environment and believes REACH will help inform customers about the substances found in products. We are working with industry and government to achieve a workable system that fulfills the goals of REACH and with our suppliers to ensure that HP products comply.

We continued to make progress in 2008 in removing substances of concern from our products. For example, HP notebooks are available with the choice of an optional mercury-free Illumi-Lite LED display. Our goal is to remove all mercury—a material commonly used in notebook screens—from our entire notebook line by the end of 2010.

HP offers dry printing solutions for commercial photo printing that reduce the environmental impact of silver halide systems. HP Photosmart pm2000e Microlab and HP Photosmart ml1000 Minilab printers (see case study) are self-contained units that do not require a water source or drains, reducing the overflow of developer, fixer and wash water to municipal and private waste treatment facilities.

As technologically feasible alternatives become readily available that will not compromise product performance or quality and will not adversely impact health or the environment, we will complete the phase out of BFR and PVC in newly introduced personal computing products in 2011.

We continue to review and qualify alternative materials and have developed a formal environmental assessment approach to make more informed material selection decisions. To date there are some viable non-BFR-containing replacement materials for printed circuit boards and plastics applications. We are introducing these materials into our products as they come on to the market in sufficient volumes.

Some BFRs and PVC applications have proved difficult to substitute because of the lack of suitable alternatives, such as PVC in power cords. Materials for use in power cords are still being developed and must meet stringent safety and mechanical requirements. We are working with suppliers to develop and qualify acceptable materials and increase their availability.

We work to determine that replacement substances have a lower environmental and health impact than the substances identified for possible phaseout. This involves engagement with government agencies, such as the United States Environmental Protection Agency (EPA), and non-governmental organizations, such as Clean Production Action, to develop standard methods for this type of assessment.

The timeline shows when substances were restricted by HP and identifies substances that HP is considering for restriction.

HP products restrictions/substitution timeline*

* Dates refer to when the materials restrictions were adopted by HP. Often regulations allow exemptions for certain applications for some materials, and HP may take advantage of those exemptions. Materials in gray text beyond 2009 have been identified by stakeholders as potential materials of concern. Future possible restriction of those materials depends, in part, on the qualification of acceptable alternative materials.

Implementation

We communicate materials restrictions to our design teams and to our manufacturing suppliers through our General Specification for the Environment (GSE), which prohibits or restricts the use of certain substances in HP brand products and in manufacturing. The GSE is integrated into our product development process and into supplier contracts.

We use active verification to manage the restriction of materials in our products. This includes risk-based data sampling and chemical analysis as required. We use supplier corrective action processes as needed to resolve any issues that arise.

Dematerialization

HP helps customers improve resource use through improvements in technology and product design and by delivering software and services that support more efficient customer processes.

Product examples launched in 2008 include the dc7800 Ultra Slim Desktop (see case study), which is one of the industry’s smallest, enterprise-ready desktops. It is 46 percent smaller than previous models. The HP TouchSmart IQ 500 series PC’s chassis design uses 55 percent less metal and 37 percent less plastic than standard PCs and monitors. (See case study.)

The shift from cathode ray tube (CRT) monitors to flat-panel displays and from PCs to notebooks has progressed significantly. Notebooks typically weigh 80 percent less than PCs. Combined, a notebook with an additional flat-screen display is one-third of the weight of a PC with a CRT. This smaller size also saves roughly a third of the packaging weight and helps decrease energy consumption in transport to customers.

Our printing services and software help to reduce material consumption by saving paper. In addition, Print-on-demand (see case study) allows publishers to print smaller batches more frequently, responding to demand rather than printing a large batch of a title based on anticipated sales. This avoids large quantities of unsold copies being wasted. Digitizing workflow and information management also saves paper by replacing paper-based documents.

Innovative materials

Materials innovation helps us to meet customer demand for safe, cost-effective products that have less impact on the environment and are easier to recycle.

For example, our recently announced HP Latex Printing Technology uses water-based HP Latex inks to print signs and graphics with rich, saturated colors and great image quality for both indoor and outdoor use. HP Latex Inks require no hazard labeling and no special ventilation and are non-flammable and non-combustible, creating a more pleasant environment for operators. For more detail, see videos about HP Latex Inks and HP signage products with reduced environmental impact.

HP works with suppliers to identify appropriate materials that have lower total environmental and possible health impacts than those they replace. However, confirming claims for new materials takes time, and it’s necessary to ensure that they are available in sufficient volumes. For example, thermoplastic rubber/elastomer (TPR/TPE) and polyethylene-derived hybrids are emerging replacements for PVC in wires and cables, but these materials are not sufficiently developed for wide-scale use. We are working with suppliers to ensure our technical and environmental requirements are met.

We work with the electronics industry and our suppliers to identify new materials for potential use. For example, HP chairs the following projects of the International Electronics Manufacturing Initiative (iNEMI):

  • Pb-Free Alloy Alternatives, evaluating second generation lead-free solder alloys
  • iNEMI Test TIG, which leads various efforts including the Board Flexure Standardization project, intended to drive standard test methodologies for qualifying the mechanical reliability of lead-free printed circuit assemblies

We are also jointly funding the U.S. Environmental Protection Agency’s study on the relative environmental, health and safety impacts of current and alternative flame retardants in printed-circuit boards.

We believe nanotechnology holds promise for electronics in the long term and have researched this area since 1995. However, some people believe nanoscale particles or wires could cause health or environmental problems. We do not currently use nanomaterials in our products and recognize that health and safety issues must be integral to any research program that seeks to bring such materials to market. Our Quantum Science Research group at HP Labs in Palo Alto, California, has been a leader in research in this area. See HP's U.S. federal issue brief on this topic.

Recycled materials

HP continues to expand the use of recycled materials in our products. (See how HP uses "recycled materials" and related terms.) We used 4,800 tonnes (10.5 million pounds) of recycled content resin (which is 75 percent recycled content, minimum 95 percent post-consumer) in our new Original HP inkjet print cartridges in 2008, more than twice the amount we used in 2007, as well as an additional 680 tonnes (1.5 million pounds) of 50 percent recycled content resin. (See case study.)

In 2008, we introduced the HP Deskjet D2545 Printer. It is made from 83 percent recycled plastic material and uses HP 60 ink cartridges, made from 50-75 percent recycled plastic including resins from returned HP cartridges. Additionally, the overall packaging for this printer is recyclable. (See case study.) Our goal is to triple the amount of recycled materials used in our inkjet printers by 2010 (relative to 2007).

We also introduced two display products with significant recycled plastics content. The L1950g and L 2245wg displays are made with 25 percent post-consumer recycled plastics.


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