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Welcome

This is the eighth consecutive year HP has reported its global citizenship performance, reflecting our ongoing commitment to transparency. Our Global Citizenship Report 2008 describes the company's policies, programs and performance as we strive to balance our business goals with our impacts on society and the planet.

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Global Citizenship at HP

Our five pillars
Our five pillars

Our five pillars

We focus our global citizenship initiatives on five areas: ethics and compliance, human rights and labor practices, environmental sustainability, privacy, and social investment. Collectively, these areas span our entire business, influencing our priorities, operations, product development and brand differentiation.

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Making the business case

Making the business case

Customers are giving global citizenship greater weight in their IT purchasing decisions, making it increasingly important to our business. Global citizenship is also key to responding to new opportunities, increasing the efficiency our operations, strengthening our relationships with stakeholders, and attracting and retaining exceptional employees.

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Ethics & Compliance

Ethics and compliance
Upholding Standards of Business Conduct

Upholding Standards of Business Conduct

Regardless of tenure, title or responsibilities, everyone at HP is expected to be an ethical leader. Last year, we trained 97% of employees in our Standards of Business Conduct (SBC) and introduced a simpler, values-based version of the SBC in more than 20 languages.

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A central hub for compliance

A central hub for compliance

In 2008, we strengthened leadership of our Compliance Office to promote greater consistency across our global organization. The office works with other groups within HP to provide a holistic view of governance, risk and compliance to senior management.

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Human Rights & Labor Practices

Raising supply chain standards

Raising supply chain standards

HP is leading a new approach to strengthening social and environmental standards in the global IT supply chain. We collaborate with local NGOs to train suppliers in building capabilities and making systemic improvements to protect workers and the environment.

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Fostering employee success
Fostering employee success

Fostering employee success

Our HP culture rewards performance, provides opportunities for training and advancement, and encourages open, honest communications and respect for all. We remain focused on increasing the diversity of our workforce.

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Supply chain audit performance

Supply chain audit performance

We have made it easy to review in-depth results of our supplier audits—either globally or by region—with an interactive tool that presents data, explains major causes of nonconformance and highlights challenges and HP’s response.

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Engaging society
Engaging society

Engaging society

HP unconditionally supports human rights and promotes higher standards in our employment practices and throughout our supply chain. We collaborate with others to share our progress in these areas and raise awareness of human rights issues.

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Environmental Sustainability

Sustainable design

Sustainable design

In 2008, we introduced the HP Eco Highlights label, which helps customers understand the environmental attributes of more than 115 products. Through our Design for Environment program, we focus on energy efficiency, materials innovation and design for recyclability.

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Climate and energy
Climate and energy

Climate and energy

HP was the first IT company to report the greenhouse gas emissions of key suppliers, and we are on track to reduce the energy consumption and associated greenhouse gas emissions of our operations and products to 25% below 2005 levels by 2010.

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Showcasing impact

Showcasing impact

Visit our gallery of sustainable design example—new to this year’s report—highlighting HP solutions that increase productivity and lower costs while improving environmental sustainability.

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Reuse and recycling
Reuse and recycling

Reuse and recycling

In 2008, we recovered for reuse 75 million pounds (34,000 tonnes) of hardware units and recycled 265 million pounds (120,000 tonnes) of electronic products and supplies, increases of 16% and 6% compared with 2007.

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Privacy

Privacy
HP’s accountability model

HP’s accountability model

Our groundbreaking approach to protecting privacy goes beyond legal and industry norms. We review all decisions related to privacy not only for compliance but also for our values, customer expectations and a range of potential business risks, and hold ourselves accountable for our actions.

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Collaborating on solutions

Collaborating on solutions

HP works with regulators and nongovernmental organizations such as the Asia-Pacific Economic Cooperative and the European Commission to advance thinking and develop new frameworks for protecting the electronic flow of information across borders.

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Social Investment

Innovations in education
Innovations in education

Innovations in education

We believe technology can be a catalyst in addressing inequalities in education and fostering the next generation of skilled workers and entrepreneurs. In 2008, HP invested nearly $20 million in programs that apply technology in creative ways to transform the learning experience, particularly in science, technology and engineering, and math.

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Entrepreneurship education
Entrepreneurship education

Entrepreneurship education

HP supports organizations and programs that help cultivate socially minded entrepreneurs, particularly in developing regions. Our goal is to increase the number of entrepreneurs using technology to launch and grow small businesses, crucial to creating jobs and spurring economic growth in local communities.

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Introduction
Global citizenship at HP
Ethics & compliance
Human rights & labor practices
Environmental sustainability
Privacy
Social investment
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HP Global Citizenship Report

Data and goals
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2006 2007 2008 Graph
Net revenue [million $U.S.] $ 91,658 $ 104,286 $ 118,364
Net investment in property, plant and equipment [million $U.S.] $ 1,980 $ 2,472 $ 2,565
Research and development spending [million $U.S.] $ 3,591 $ 3,611 $ 3,543
Number of patents (total) 30,000 31,000 32,000
401(k) expense [million $U.S.]1 $ 430 $ 481 $ 548
Pension and other post-retirement funding [million $U.S.] $ 368 $ 207 $ 251
Option grants [millions of options granted] 52 46 11
Employees with stock options 110,000 99,000 109,000
Eligible participants in employee stock purchase plan 147,000 161,000 164,000
Participants in employee stock purchase plan 53,000 53,000 50,000
Advertising cost [million $U.S.] $ 1,100 $ 1,100 $ 1,000
Tax provision (benefit) (U.S. Federal) [million $U.S.] ($ 81) $ 868 $ 1,091
Tax provision (non-U.S.) [million $U.S.] $ 928 $ 1,156 $ 837
State provision (benefit) [million $U.S.] ($ 16) ($ 111) $ 216
Cash taxes paid for income taxes [million $U.S.] $ 637 $ 956 $1,136
Cash dividends declared per share $ 0.32 $ 0.32 $ 0.32
Total dividend payments [million $U.S.] $ 894 $ 846 $ 796
Share repurchases [million $U.S.] $ 7,150 $ 11,516 $ 9,620
1
HP match and expenses for employee 401(k) retirement accounts.
2005 2006 2007 2008 Graph
Contributions to U.S. state candidates and ballot measure campaigns  [$U.S.]1 $ 126,589 $ 731,440 $ 888,416 $ 1,035,650
HP Political Action Committee contributions  [$U.S.] $ 113,900 $ 220,100 $ 225,300 $ 219,600
1
Local, state or city campaigns.
2005 2006 2007 2008 Graph
Suppliers engaged [total, cumulative] 480 565 615 635
Audits conducted [total including re-audits, cumulative] (detailed audit results online) 85 207 351 480
Audit results [See Supply chain responsibility—Audit results section]
2005 2006 2007 2008 Graph
Supplier diversity (purchasing results)1,2,3
Total small businesses [million $U.S.] $ 3,011 $ 3,510 $ 3,106 $ 3,365
Minority-owned small businesses [million $U.S.] $ 1,052 $ 1,150 $ 670 $ 842
Women-owned small businesses [million $U.S.] $ 407 $ 380 $ 440 $ 476
1
All figures are for U.S. purchases from U.S.-based businesses.
2
Data is for the 12-month period ending September 30 of the year noted.
3
Data does not include EDS spending.
2005 2006 2007 2008 Graph
Number of employees [approximate] 150,000 156,000 172,000 321,0001
Worldwide workforce demographics [women as a % of total]2
Worldwide-employees 29.9% 29.9% 30.0% 30.1%
Americas 31.8% 31.4% 31.0% 30.8%
Europe, Middle East and Africa 27.4% 27.7% 28.4% 28.1%
Asia Pacific and Japan 29.6% 29.6% 30.0% 30.9%
Worldwide-managers 21.7% 21.7% 21.5% 22.0%
Americas 26.6% 26.0% 25.3% 25.2%
Europe, Middle East and Africa 16.5% 17.0% 17.6% 18.5%
Asia Pacific and Japan 18.3% 18.4% 18.6% 20.2%
Global new hires, 2005-2008 [% of total]2
Female 32.2% 31.9% 31.8% 34.9%
Male 67.8% 68.1% 68.2% 65.1%
U.S. workforce demographics [See HP employees—Diversity section for detailed data]
U.S. new hires, 2005-2008 [% of total]2
Female 30.8% 27.7% 29.5% 28.8%
Male 69.2% 72.3% 70.5% 71.2%
White 62.5% 69.8% 69.0% 67.2%
All minorities 25.6% 28.4% 30.1% 32.4%
Black 5.5% 6.1% 6.8% 8.1%
Hispanic 6.1% 6.4% 6.3% 6.9%
Asian 13.7% 15.6% 16.5% 15.7%
Native American 0.3% 0.3% 0.5% 0.6%
Voice of the Workforce survey results [See HP employees—Communications section]
1
As of October 31, 2008.
2005 2006 2007 2008 Graph
Employees participating in HP U.S. Employee Giving Program 10,300 7,700 5,700 6,700
Value of cash and products donated including HP matched funds [million $U.S.] $ 16.9 $ 12.6 $ 13.4 $ 12.8
2005 2006 2007 2008 Graph
Lost workday case rate [global rate]1 0.11 0.13 0.10 0.07
Americas2 0.19 0.16 0.16 0.13
Europe, Middle East and Africa3 0.08 0.20 0.14 0.08
Asia Pacific and Japan4 0.02 0.03 0.01 0.01
Recordable incident rate [global rate]5 NA NA 0.38 0.31
Americas6 NA NA 0.75 0.66
Europe, Middle East and Africa7 NA NA 0.30 0.25
Asia Pacific and Japan8 NA NA 0.04 0.05
1
Lost workday case rate is the number of work-related injuries that result in time away from work per 100 employees working a full year.
2
Includes data from Canada, Costa Rica, Puerto Rico and the United States.
3
Includes data from France, Germany, Ireland, Israel, Spain and the United Kingdom.
4
Includes data from Singapore.
5
Recordable incident rate is the number of lost-time and no-lost-time cases requiring more than first aid per 100 employees working a full year.
6
Includes data from Canada, Costa Rica, Mexico, Puerto Rico, the United States and Venezuela.
7
Includes data from Czech Republic, Denmark, France, Germany, Ireland, Israel, Italy, Netherlands, Russia, South Africa, Spain and the United Kingdom.
8
Includes data from Australia, Japan, New Zealand and Singapore.
2005 2006 2007 2008 Graph
Electricity use [million kWh] 2,801 2,759 2,704 2,729
Americas 1,740 1,670 1,700 1,695
Europe, Middle East and Africa 600 574 523 544
Asia Pacific and Japan 461 515 481 490
Electricity use per unit of floorspace [kWh per square meter] 460 464 474 490
Americas 481 479 503 533
Europe, Middle East and Africa 384 381 401 418
Asia Pacific and Japan 506 543 471 450
Natural gas use [million kWh] 430.4 437.7 356.6 309.1
Americas 243.0 241.0 234.5 210.9
Europe, Middle East and Africa 173.0 171.0 107.6 84.8
Asia Pacific and Japan 14.4 25.7 14.5 13.4
Natural gas use per unit of floorspace [kWh per square meter] 71.0 74.0 62.5 55.5
Americas 67.2 69.3 69.4 66.0
Europe, Middle East and Africa 111.0 113.9 82.4 65.3
Asia Pacific and Japan 17.4 27.1 14.2 12.3
Voluntary purchases of renewable energy [million kWh energy and renewable energy credits, in addition to the renewable energy available by default in the power grid] NA 11.4 61.4 101.9
Greenhouse gas emissions [tonnes CO2e] 1,551,300 1,598,500 1,516,300 1,448,500
Americas 882,700 943,400 946,000 906,400
Europe, Middle East and Africa 290,600 294,200 241,100 193,600
Asia Pacific and Japan 378,000 360,900 329,200 348,400
Greenhouse gas emissions per unit of floorspace [tonnes CO2e per square meter] 0.255 0.269 0.266 0.260
Americas 0.245 0.271 0.280 0.284
Europe, Middle East and Africa 0.186 0.195 0.185 0.149
Asia Pacific and Japan 0.415 0.381 0.322 0.320
PFC emissions [tonnes CO2e]2 NA 15,337 13,489 11,593
C2F6 NA 5,097 3,808 3,120
CF4 NA 6,456 6,395 6,091
SF6 NA 2,958 2,559 1,701
NF3 NA 139 153 181
CHF3 NA 545 371 351
C3F8 NA 112 16 8
C4F8 NA 29 187 141
GHG emissions from HP employee business commercial air travel [tonnes CO2e] 279,000 289,000 289,000 265,000
GHG emissions from HP air fleet [tonnes CO2e] NA NA 14,300 15,300
GHG emissions from HP auto fleet [tonnes CO2e]
United States and Canada 86,600 89,400 87,200 79,600
Europe, Middle East and Africa 70,600 85,400 71,400 64,900
Asia Pacific and Japan3 NA NA 2,500 1,000
1
Some subtotals may not add up exactly to total due to rounding.
2
These data are based on the calendar year.
3
2007 value includes data from Hong Kong, Korea, Japan and Taiwan. 2008 value includes data from Japan and Korea.
2005 2006 2007 2008 Graph
Packaging per product sold globally [total, average grams] 338 326 310 270
Paper 290 273 255 228
Plastic 48 53 55 42
Total weight of packaging used [thousand tonnes] 162 223 224 217
Paper 139 187 184 180
Plastic 23 36 40 37
2005 2006 2007 2008 Graph
Nonhazardous waste [tonnes] 102,567 106,492 89,275 91,832
Americas 60,358 62,713 52,948 54,237
Europe, Middle East and Africa 20,365 23,291 20,104 17,204
Asia Pacific and Japan 21,844 20,488 16,223 20,391
Nonhazardous waste landfill diversion rate [% of total produced] 87.8% 88.2% 88.4% 91.3%
Americas 89.8% 88.2% 87.3% 90.9%
Europe, Middle East and Africa 82.2% 87.4% 90.6% 90.6%
Asia Pacific and Japan 87.3% 89.3% 89.4% 93.0%
Global nonhazardous waste disposition, 2008
Hazardous waste [tonnes] 7,001 8,638 8,936 10,479
Americas 2,159 2,192 2,356 3,379
Europe, Middle East and Africa 1,474 1,824 1,593 2,084
Asia Pacific and Japan 3,368 4,622 4,877 5,016
Global hazardous waste disposition, 2008
Ozone depletion potential of estimated emissions [kg of CFC-11 equivalent] 4,358 3,935 6,690 4,543
Americas 4,280 3,850 2,886 2,776
Europe, Middle East and Africa 55 30 25 32
Asia Pacific and Japan 23 55 3,778 1,735
Water consumption [million liters] 8,136 8,358 7,359 7,225
Americas 4,550 5,044 4,518 4,297
Europe, Middle East and Africa 1,308 969 713 831
Asia Pacific and Japan 2,278 2,345 2,128 2,096
Disposition by type of TRI material  [tonnes] [See Emissions to air section]
1
Some subtotals may not add up exactly to total due to rounding.
2005 2006 2007 2008 Graph
Total cumulative recycling - computer hardware and supplies combined [million pounds] 755 920 1,170 1,435
Total cumulative recycling - computer hardware and supplies combined [tonnes] 340,000 420,000 530,000 650,000
Total annual recycling - computer hardware and supplies combined [million pounds] 140 165 250 265
Total annual recycling - computer hardware and supplies combined [tonnes] 64,000 75,000 113,000 120,000
Total annual reuse of equipment [millions of units, approximate] 2.5 2.4 3 3.5
Total annual reuse of equipment [million pounds, approximate] 50 48 63 75
Total reuse and recycling combined, by year [million pounds, approximate] 190 210 313 340
Number of countries/regions/territories with HP return and recycling programs 42 45 52 53
Total recycling, by region [tonnes]
Americas 27,200 29,300 30,200 36,000
Europe, Middle East and Africa 34,200 41,600 76,500 77,000
Asia Pacific and Japan 2,200 4,000 6,100 7,000
Total recycling, by type [tonnes]
Hardware 52,000 60,600 95,800 98,600
HP LaserJet print cartridges2 11,100 13,600 15,000 19,000
HP inkjet print cartridges 440 700 2,000 2,400
HP LaserJet print cartridge recycling
% of LaserJet market covered by program 87% 88% 88% 90%
Materials recycled into new products 60% 63% 59% 76%
Energy recovery3 40% 37% 41% 24%
HP inkjet print cartridge recycling
% of inkjet market covered by program 80% 88% 89% 88%
Materials recycled into new products 56% 60% 53% 85%
Energy recovery3 24% 23% 21% 9%
1
Cumulative recycling totals include all hardware and supplies returned to HP for processing; with ultimate dispositions including recycling, energy recovery, and, where no suitable alternatives exist, responsible disposal. Hardware recycling data from Europe, the Middle East and Africa and HP LaserJet recycling data are calendar year. The remaining data is based on the HP fiscal year.
2
Includes cartridges returned by customers and cartridges from HP internally. 2008 figure is based on year-end estimate.
3
Energy recovery refers to a process that recovers heat for a useful purpose (external to the incinerator), such as power generation or central heating.
2005 2006 2007 2008 Graph
Worldwide giving, total [million $U.S.] $ 45.3 $ 45.6 $ 47.1 $ 46.2
Worldwide giving, by type [million $U.S.]
Cash [million $U.S.] $ 18.0 $ 17.5 $ 20.6 $ 18.6
Products and services [million $U.S.]2 $ 27.3 $ 28.1 $ 26.5 $ 27.53
Worldwide giving, by region [million $U.S.]4
United States NA $ 34.9 $ 30.3 $ 25.8
Americas (not including the United States) NA $ 2.9 $ 5.0 $ 4.0
Europe, Middle East and Africa NA $ 5.5 $ 7.2 $ 6.6
Asia Pacific and Japan NA $ 2.3 $ 4.5 $ 4.6
% of pre-tax profits 1.3% 0.63% 0.51% 0.44%
1
Data excludes contributions to the HP Company Foundation and employee donations but includes HP's match contributions. Segments may not add up to totals, due to rounding.
2
Product donations are valued at the Internet list price. This is the price a customer would have paid to purchase the equipment through the HP direct sales channel on the Internet at the time the grant was processed.
3
Due to rounding, does not match total provided above.
4
Regional numbers represent corporate philanthropy and exclude philanthropic contributions by business groups.
Year Goal
2009 Deploy targeted compliance training around practices, policies and processes
Fully integrate EDS into HP's Standards of Business Conduct
Reduce the number of SBC investigations that are closed with substantive findings
Decrease cycle time for investigation of SBC cases
Drive newly created compliance standards to minimize HP's compliance risk
Year Goal
2008 Training
Implement best-in-class supplier training programs, including programs aimed at sub-tier suppliers:
  • FISI China advanced training and FISI intro training for new set of suppliers
    Progress: Complete.
  • ASK, India supplier, government and NGO research project, assessments and training
    Progress: Completed ASK Verité study “Building Social Compliance Institutions in India” on capability-building strategies to improve workplace standards in the IT and electronics industry in India.1
  • Southeast Asia hard-disk drive supplier training
    Progress: Complete.
  • Mexico recruiter certification, worker communication and Electronic Industry Code of Conduct (EICC) awareness training
    Progress: Complete.
  • Integration
    More fully integrate SER into supplier sourcing decisions and provide metrics for product materials and manufacturing sourcing managers
    Progress: Increased SER from 4% to 10% of supplier ratings score.
    Conduct new and follow-up audits at 100 sites, including shared industry and external verification
    Progress: 30 initial audits and 99 follow-up audits complete.
    Engage and assess high-priority goods and services suppliers to HP's operations in supply chain SER program
    Progress: EDS acquisition has caused us to delay this work until 2009.
    Collaboration
    Support industrywide reporting format and tools and begin aggregate reporting
    Progress: Completed in early January 2009.
    Complete pilot project and participate in industry wide training efforts based on Foreign Investment Advisory Service (FIAS) capability-building strategy prepared in 20072
    Progress: Pilot complete and training program under development.
    Climate and energy
    Report energy use and associated greenhouse gas emissions in HP's first-tier suppliers representing more than 70% of our materials, components and manufacturing supplier spend
    Progress: Complete. (link)
    2009 Develop supplier training program for fire preparedness
    Reduce fire hazards by increasing emergency preparedness of ten suppliers
    Roll out Health Enables Returns project in China
    Expand supply chain social and environmental responsibility (SER) program beyond materials, components, and manufacturing and distribution suppliers to engage and assess 50 high-priority goods and services suppliers
    Pilot SER key performance indicators with five suppliers
    2012 Suppliers representing 75% of materials, components, and manufacturing and distribution spend will report on key performance indicators
    Develop supply chain SER programs that HP suppliers representing 75% of materials, components, and manufacturing and distribution spend will use with their suppliers
    1
    Our approach to supply chain social and environmental responsibility (SER) in India has been to focus on capability-building with our suppliers without substantial auditing. Our few manufacturing suppliers in India are mostly small companies that are not familiar with SER practices and expectations. HP and ASK Verité conducted the study with funding from the U.S. State Department.
    2
    HP is participating in the FIAS multi-stakeholder capability-building initiative to raise standards in the electronics sector in southern China. The initiative is led by the Foreign Investment Advisory Service, a part of the World Bank. In 2007, we committed to complete a pilot project and participate in industrywide training efforts.
    Year Goal
    2008 Award 13 percent of qualified U.S. purchases to U.S.-based small diverse businesses
    Progress: Achieved. HP awarded 13.9% of its qualified spend in the United States to small diverse businesses.
    Award 7 percent of qualified U.S. purchases to U.S.-based woman-owned small businesses
    Progress: Achieved. HP awarded 7.4% of its qualified spend in the United States to small diverse businesses.
    Complete mentor-protégé supplier development rotations with three diverse HP suppliers
    Progress: Made significant progress with the initial class of three suppliers and elected to extend their participation into 2009. The program will be expanded in 2009.
    Conduct two HP Connect 2008 events to match diverse suppliers with HP procurement buyers and create potential contract opportunities
    Progress: Held one large event in Palo Alto, California.
    Institute an enhanced second tier diversity spend program to systematically aggregate and report the diverse spend of HP's top suppliers
    Progress: Implemented in late 2008.
    2009 Expand mentor-protégé supplier development program through the addition of three suppliers
    Determine baseline second tier spend with an initial 100 suppliers, and set targets for future years
    Continue to grow the program outside of the United States with initial diverse supplier events in Asia
    Year Goal
    2008 Diversity
    Thirty percent of employees participating in our leadership development programs to be women.
    Progress: Globally, 32 percent of participants in our Key Talent Programs are women.
    Twenty percent of employees participating in our leadership development programs in the United States to be non-white, with a particular focus on Latinos and African-Americans.
    Progress: In the United States, 17 percent of participants in our Key Talent Programs are non-white.
    Leadership development
    One hundred percent of managers to complete Leading for Results training.
    Progress: In 2007 and 2008, 100 percent participated.1
    2,500 new managers to participate in our New Manager Excellence at HP program.
    Progress: In 2008, 1,400 new managers participated.
    2009 Leadership development
    Increase participation in Key Talent @hp programs to more than 300 employees
    Design and execute locally driven Key Talent Programs (in addition to the centrally driven Key Talent Programs)
    Launch a Key Talent alumni network
    Reach 6,000 managers (20 percent of the total HP Manager population) in the Leading for Results II Program
    Achieve an 85 percent overall satisfaction score in the New Manager Excellence @hp program
    Achieve a 90 percent completion rate for of new hires taking the New HP Employee Onboarding Program and achieve an average score of 85 percent for relevance and quality in post-program surveys
    Receive two external awards for specific initiatives or overall leadership development efforts
    Diversity
    Achieve 30 percent female participation in our employee leadership development programs
    Achieve 20 percent nonwhite participation in our employee leadership development programs in the United States, with a particular focus on Latinos and African-Americans
    1
    Based on the number of managers at HP when the program was launched.
    Year Goal
    2008 At least 50 percent of HP employees to retake the ergonomics program within three years of previous completion
    Progress: Before we discontinued the online ergonomics program in 2008, 66 percent of HP employees had completed the program.
    Year Goal
    2008 Worldwide
    Improve data collection and further recognize volunteerism worldwide
    Progress: We expanded our online volunteer sourcing and reporting tool to cover five countries.
    Pilot volunteer incentive programs in all regions
    Progress: We created a pilot program to encourage employees to volunteer on education projects. Employees who reported certain numbers of volunteering hours could apply for a grant for their educational institution or charity. Due to a low response rate, the program will not be continued.
    Expand retiree volunteerism both inside and outside the United States
    Progress: We added two additional HP Retiree clubs in the United States and three additional clubs outside the United States.
    Europe, the Middle East and Africa
    Incorporate employee engagement opportunities into key local social investment programs
    Progress: Volunteering opportunities are in place for local social investment programs in 15 countries, compared with 121 countries in 2007.
    Expand existing employee engagement programs to at least two additional countries
    Progress: HP's employee product giving program was extended to two additional countries and existing giving programs were streamlined in five countries.
    United States
    Increase volunteerism among HP employees and retirees, particularly in the area of education
    Progress: We created a pilot program to encourage employees to volunteer on education projects. Employees who reported certain numbers of volunteering hours could apply for a grant for their educational institution or charity. Due to a low response rate, we do not believe this program successfully increased volunteerism. In 2008, we established a baseline for volunteerism. In 2009, we will focus significant effort on volunteerism, and we hope to report an increase against the 2008 baseline.
    2009 Integrate EDS employees in ongoing volunteer efforts and leverage best practices from EDS to recognize and support global volunteerism
    Educate and facilitate global employee base on strategic volunteer opportunities (e.g., Junior Achievement)
    Ensure consistency in matching funds commitment from the HP Company Foundation for U.S. employee cash giving program
    1
    Number stated incorrectly in the HP FY07 Global Citizenship Report.
    Year Goal Graph
    2010 HP will reduce the combined energy consumption and associated GHG emissions of HP operations and products to 25 percent below 2005 levels by achieving the following:
    Operations
    HP will reduce energy consumption and the resulting GHG emissions from HP-owned and HP-leased facilities worldwide to 16 percent below 2005 levels
    Products
    HP will reduce the energy consumption of HP products1 and associated GHG emissions through specific goals for representative product categories, including the following goals for HP's high-volume printer, server, and desktop and notebook PC families:
  • By 2011, HP will improve the overall energy efficiency of HP ink and laser printing products by 40 percent, relative to 20052
  • By 2010, improve energy efficiency for high-volume HP server families by 50 percent, relative to 20053
  • By 2010, reduce the energy consumption of high-volume HP desktop and notebook PC families by 25 percent, relative to 20054
  • 2012 Double voluntary purchases of renewable energy to 8 percent by 2012 (in addition to the renewable energy available by default in the power grid)
    1
    Average energy efficiency per unit shipped using IDC-reported figures for 2005, across identified high-volume product families, using industry standard measurement benchmarks. Identified product families include notebook and desktop computers, inkjet and LaserJet printers, and industry-standard servers.
    2
    Efficiency is defined in terms of kWh (using the Total Electricity Consumption Method/pages per minute). These families represent more than 32 percent of inkjet printers and more than 45 percent of LaserJet printers shipped in 2005. HP updated this goal from the goal included in the FY07 Global Citizenship Report, which targeted a 30 percent improvement in energy efficiency by 2010, relative to 2005.
    3
    Efficiency is defined in terms of kWh/transactions per minute (using SPEC or another benchmark appropriate to the server class). Goal applies to HP industry-standard servers, referenced in footnote 1.
    4
    Energy consumption is defined as watts consumed in idle mode (using the U.S. EPA ENERGY STAR® test protocol). Idle mode represents over 75 percent of total energy consumption. The improvement will be calculated by averaging the energy consumption of HP desktop and notebook platforms across shipped volume.
    Year Goal
    2008 Report energy use and associated greenhouse gas emissions in HP's first-tier suppliers, representing more than 70 percent of our materials, components and manufacturing supplier spend
    Progress: Achieved. HP reported emissions data associated with its largest suppliers, representing more than 80 percent of the company’s costs for the materials, manufacturing and assembly of its products worldwide.
    2009 Work with tier one suppliers to approach their suppliers about GHG emissions reporting
    Report aggregated GHG emissions from HP's largest first- and second-tier suppliers
    For those suppliers reporting GHG emissions, establish multi-year goals for supplier renewable energy use and reduction of GHG emissions
    Collaborate with the Electronic Industry Citizenship Coalition to launch an online supply chain GHG emissions reporting system that would enable consistent calculation of emissions based on factory energy use data
    Year Goal
    2008 Implement the use of plastic pallets for 100 percent of notebook shipments from Asia to the Americas by May 2008
    Progress: Achieved.
    Ship 100 percent of North America consumer desktops and monitors using only SmartWaySM surface transportation carriers, beginning July 2008
    Progress: Achieved.
    Increase use of SmartWay-certified surface transportation carriers to 85 percent in the United States by December 2008
    Progress: Achieved. 100 percent of HP U.S. surface carriers are SmartWay certified.
    Use rail for 21 percent of transport miles for Imaging and Printing Group products in North America
    Progress: Achieved 15 percent Imaging and Printing Group product transport miles by rail. This is less than the goal because we introduced two new distribution hubs that reduced total mileage, limiting the ability to use rail. The new hubs reduced our overall CO2e emissions even though we did not transfer as much as our goal from truck to rail.
    Increase accuracy of GHG emissions data for HP product transportation by collaborating with logistics service providers to obtain data for freight they transport on HP's behalf
    Progress: Achieved.
    Implement idling restrictions and dwell-time reductions at more than 50 percent of HP's U.S. and Canadian distribution centers by August 2008
    Progress: Achieved at all HP-owned hubs in the United States and Canada.
    2009 Increase use of rail in North America to 30 percent for our Southern California resellers for imaging and printing products, up from 21 percent in 2008
    Increase use of rail in Europe, Middle East and Africa region by 15 percent
    Extend the SmartWay approach to other regions outside of North America
    2013 Reduce CO2e emissions from product transport by 180,000 tonnes through network enhancements, mode changes and route optimization across our global supply chain
    Year Goal
    2008 Establish a system for tracking and reporting the presence of substances of very high concern (SVHC) in our products
    Progress: Completed.
    Double the use of recycled plastic in print cartridges in 2008, compared with 2007, to 4,500 tonnes (10 million pounds)
    Progress: Achieved. (See case study)
    2009 Eliminate the remaining uses of BFRs and PVC from new computing products as technologically feasible alternatives become readily available that will not compromise product performance or quality and will not adversely impact health or the environment
    Progress: Reset, HP will introduce several new computing products this year that use less BFR/PVC than previous generations. As technologically feasible alternatives become readily available that will not compromise product performance or quality and will not adversely impact health or the environment, we will complete the phase out of BFR and PVC in newly introduced personal computing products in 2011.
    2010 Remove all mercury from HP's entire notebook line by the end of 2010
    Triple the amount of recycled materials used in our inkjet printers, relative to 2007
    2012 Remove Bis (2-ethylhexyl) phthalate (DEHP), Dibutyl phthalate (DBP) and Butylbenzyl phthalate (BBP) from HP products
    Year Goal
    2009 100 percent of HP's consumer photo paper will derive from sustainable-forest certified suppliers in 2009
    Deploy HP's paper policy in the assessment of HP's paper product supply chain
    Year Goal
    2008 Develop VPATs for 95 percent of all applicable products
    Progress: We developed VPATs for 156 products in FY08. In order to more accurately report our VPATs, in 2008 we changed from measuring the percentage completion rate of VPATs to measuring the number of VPATs completed.
    Expand support for Microsoft Accessibility Resource Centers to Canada and Europe
    Progress: Not achieved. Microsoft did not expand its Accessibility Resource Centers in FY08. Instead, we supported the Microsoft Assistive Technology Porting Lab for Windows 7 and the Microsoft Inclusive Innovative Showroom.
    Define implications of Section 508 refresh for each product group
    Progress: Fifty percent completed— to be finalized in the first half of FY09
    2009 Complete retraining of HP customer support personnel to address support calls from customers with disabilities or age-related limitations (transition support from TTY to Telephone Relay Service (TRS), Video Relay Service (VRS), and Web Captioned Telephone (WebCapTel))
    20101 Adopt and integrate new Section 508 standards into product development processes
    Develop new VPATs to meet new Section 508 standards
    Address Section 255 Telecommunication requirements for HP handhelds
    Address EU Mandate 376 eAccessibility requirements and other worldwide legislation, regulations and standards for accessible ICT
    1
    Deleted goal related to Microsoft Accessibility Resource Centers stated for 2010 in HP FY08 Global Citizenship Report because achieving the goal was not sufficiently in HP’s control.

    HP's energy goals are included in the Climate and energy section.
    Due to the acquisition of EDS in 2008 and other acquisitions, we will be reevaluating our goals for HP's Global Citizenship Report 2009.
    Year Goal Graph
    2008 Continue to divert at least 87 percent of solid (nonhazardous) waste from landfill globally through the end of 2008
    Progress: Achieved over 91 percent diversion rate of solid (nonhazardous) waste from landfill globally.
    Eighty percent of general office printing and copying to be double-sided by the end of 2008
    Progress: Not complete. Deployment of this initiative will be completed in HP sites (not including all pre-acquisition EDS sites) by the end of FY09.
    2009 Continue to divert at least 87 percent of solid (nonhazardous) waste from landfill globally through the end of 2009
    2010 Reduce water consumption by 5 percent, compared with 2007
    Year Goal Graph
    2008 Conduct annual verification against HP Recycling Standards through three tiers of recycling vendor base, including on-site audits of all first-tier vendors
    Progress: On-site audits were conducted for all first-tier recycling vendors in 2008—13 reuse vendors and 30 recycling vendors in 22 countries. Corrective actions are underway or completed for all qualified vendors. All corrective actions are expected to be complete in the first half of 2009.
    2009 Integrate EDS reuse and recycling volume using HP standards
    Conduct 55 on-site vendor audits against HP Reuse and Recycling Standards
    20101 Recycle 2 billion pounds (900,000 tonnes) of electronic products and supplies by the end of 2010 (since 1987)
    Reuse 450 million pounds (200,000 tonnes) of electronic products by the end of 2010 (since 2003)
    Progress: 1,435 million pounds (650,000 tonnes) have been recycled and more than 275 million pounds (125,000 tonnes) have been reused. In total, more than 1.71 billion pounds have been recovered.
    1
    These goals were updated this year to distinguish reuse from recycling and increase the overall amount of the target.
    Year Goal
    2008 Achieve 85 percent completion by HP workforce of updated Standards of Excellence Data Privacy training
    Progress: By the end of 2008, 85.4 percent of HP employees completed the Standards of Excellence Data Privacy training. Next year the training is being integrated into a companywide, mandated Standards of Business Conduct training.
    Effectively oversee the Privacy and Data Protection Board to manage cross-organizational issues.
    Progress: Achieved.
    Integrate all internal privacy tools in an end-to-end, knowledge-based system, and deploy a new self-certification assurance monitoring model.
    Progress: Achieved.
    Roll out a straightforward and accessible “layered” privacy statement globally to improve transparency and understanding of privacy among HP customers.
    Progress: HP implemented an improved, more transparent privacy policy in 35 languages on our 73 country websites and began work on deploying a new layered notice.
    Participate in the Pathfinder project of the Asia-Pacific Economic Cooperative's (APEC) Electronic Commerce Steering Group, to establish a test bed for cross-border privacy rules, similar to the Safe Harbor framework developed by the United States and European Union.
    Progress: HP contributed to and advised the Privacy sub-group and formally signed on to test cross-border privacy rules in 2009.
    Through leadership of the Business Forum for Consumer Privacy, provide education and draft content to a transitional administration working toward unifying federal legislation in the United States.
    Progress: Achieved.
    Through presentations at external forums, demonstrate how companies can shift their mindset from liability to accountability in decisions about privacy and data protection.
    Progress: HP's chief privacy officer promotes the accountability approach as chair of the executive committee of The Centre for Information Policy Leadership and through direct meetings with regulators and advocates worldwide. HP's senior vice president for ethics and compliance spoke about accountability at the 30th Annual International Conference of Data Protection and Privacy Commissioners.
    Provide a 24-hour response to internal inquiries and 48-hour response to external inquiries regarding privacy issues.
    Progress: Achieved.
    2009 Shape the global privacy landscape through external influence and leadership
  • Take a leadership role in the APEC privacy framework
  • Take a leadership role in the Article 29 Working Party framework for Binding Corporate Rules
  • Advance the accountability model framework
  • Engage external stakeholders in reviewing the Accountability Decision Tool
  • Expand the reach and effectiveness of HP's internal privacy governance
  • Extend the Privacy and Data Protection Board membership
  • Continue assessing top privacy issues in the Privacy and Data Protection Board and deploy projects to address gaps in those areas
  • Improve operational efficiencies to meet growing demands
  • Improve HP's ability to assess issues, monitor compliance and perform formal audits for privacy
  • Year Goal
    2008 One hundred percent of K–12 education grant recipients reporting that donated HP products have a positive impact on teaching and learning, as measured against project goals
    Progress: Goal met.
    Ninety percent of higher education grant recipients report donated HP products have a positive impact on teaching and learning, as measured against project goals
    Progress: Goal met.
    2009 Launch more than 130 HP Innovations in Education grant-supported projects worldwide that showcase the future of learning.
    In Asia Pacific and Japan, award ten new and reinvest in 16 previous grant recipients through the HP Microenterprise Development Program
    Expand the HP Responsible Business Competition to ten countries in the Americas
    2010 Work with partner organizations to reach 500,000 students in Europe, the Middle East and Africa through the GET-IT program by the end of 2010

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