When you buy a product from HP, you expect that you can turn to us for service and support when it’s needed. HP makes great efforts to ensure our products and services are accessible to everyone, including people with disabilities or seniors with age-related limitations. From TTY access to Customer Support to documentation in alternate formats, HP supports customers with special needs in many different ways. Learn more.
HP makes great efforts to ensure our products and services are accessible to everyone. This commitment is reflected in our product and website design process, partnerships with assistive technology vendors, commitment to educating employees about the latest accessibility regulations and best practices, participation in ongoing efforts to update accessibility standards around the world; and accessible options for customer service and support.
Accessibility is important because a significant and growing percentage of the global population is elderly or disabled. For example, there are 650 million people living with disabilities worldwide; 50+ million live in the United States; 30+ million live within the European Union countries. Research shows that U.S. adults with disabilities spend, on average, twice as much time online as adults without disabilities: 25 hours per week compared to 10 hours per week. In addition, more than 50 percent of working-age computer users in the United States are affected by mild to severe visual, hearing, dexterity, speech or cognitive impairments. In the European Union, there are now 69 million people aged 50 years and older who have some degree of disability that needs to be considered in the design of information and communications technology (ICT) products and services.
For people with disabilities or seniors with age-related limitations, using ICT and the Internet can be challenging. But it shouldn’t be a challenge to get help through Customer Support or to obtain service or information that enhances a person’s computing experience. That’s why HP provides many flexible support and service offerings that are designed for people with special needs.
Here are some of the myriad ways HP customers with special needs can get accessible information or support.
HP customer service and technical support representatives are trained to better serve customers with disabilities and age-related limitations. For example, our service and support professionals can help customers understand how to better utilize the built-in accessibility features of HP products, and the role of assistive technology (AT) in assisting customers with disabilities.
Hearing impaired customers using TTY can access HP Support Monday through Friday, 6 a.m. to 3 p.m. Pacific Time (excluding holidays), by dialing 1-877-656-7058 in the United States. To reach HP Support by voice, customers can call 1-888-259-5707 or contact HP on the web at www.hp.com/accessibility.
Documentation for HP products is offered in multiple formats, including accessible HTML and PDF. This is helpful for someone who is blind or visually impaired and using screen reader software to audibly access information.
HP provides a variety of support services and information via the HP.com website. For example, customers can access self help through knowledge base searches and technical forums.
We have integrated World Wide Web Consortium (W3C) Web Content Accessibility Guidelines (WCAG) and other standards into the HP.com website to ensure that the site can be used by as many people as possible, including those who use assistive technology like screen readers or small form factor devices like smart phones and PDAs. HP has repeatedly been recognized by the National Federation of the Blind, the largest consumer and advocacy membership organization of blind persons in the U.S., through attainment of the “Non-visual Accessibility Web Application Certification.”
This certification includes a rigorous procedure by which websites and applications that have made special efforts to be accessible to the blind can be identified and recognized.
The HP Accessibility Program website, http://www.hp.com/accessibility, holds a wealth of information and links to resources for people with special needs or individuals with age-related limitations. This website offers accessibility tips on how to improve the browsing experience on HP.com, especially for users of AT. There is information on how to perform a needs assessment for assistive technology, plus guidance on selecting the appropriate Assistive Technology to meet specific needs or situation. We provide links to numerous HP and external resources for people with disabilities, such as the Microsoft Accessibility Program, where customers can learn about built-in accessibility features in the Microsoft Windows operating systems.
Educators who work with students with special needs will find access to a 47-page guide published by Microsoft Corporation, called Using Accessible Technology: A Guide for Educators. The guide provides information about Accessible Technology initiatives and resources that are available to educators to ensure that all students have equal access to electronic information.
Web developers will find useful information about web accessibility regulations and guidelines, as well as a list of best practices that make HP.com more accessible.
When it comes time to select an appropriate accessible workstation, complete with any required assistive technology, HP customers can work with EnableMart, HP’s authorized reseller for accessible solutions. EnableMart consultants can help configure an HP desktop or notebook PC to meet a specific individual’s needs. What’s more, EnableMart provides support for the entire solution, including the AT.
In summary, HP is committed to providing accessible products, services and support for our customers with special needs. For more information, please visit http://www.hp.com/accessibility or write to us and let us know how we can help.