On startup, if a system problem occurs, you might encounter a variety of error messages. These error messages provide you and the HP service technicians with information about what might have gone wrong with the hardware or software on the computer.
Follow this procedure to resolve the HP Battery alert (601) or (60x) error.
Update the BIOS.
Run HP Hardware Diagnostics in Windows.
Go to HP Notebook PCs - 601 or 60X error is displayed on a black screen for further assistance.
Follow this procedure to resolve the 3F0 Boot Device Not Found or Hard Disk error.
Test the hard drive using HP PC Hardware Diagnostics UEFI.
Reset the defaults in the BIOS.
Determine if there is Optane memory installed. If so, see the following:
For desktop computers, go to HP Consumer Desktop PCs - Boot Device Not Found (3F0) or Automatic Repair Errors.
For notebook computers, go to HP Consumer Notebook PCs - Boot Device Not Found (3F0) or Automatic Repair Errors.
Use HP Cloud Recovery or reinstall Windows using the Microsoft Media Creation Tool.
Go to HP PCs - Hard disk 3F0 boot device not found error for further assistance.
Follow this procedure to resolve the SMART Hard Disk Error 301, 302, 309, 30C, 3F1, 3F2 error.
Back up your data.
Test the hard drive using HP PC Hardware Diagnostics UEFI.
Go to HP PCs - SMART hard disk error 301, 302, 309, 30C, 3F1, 3F2 for further assistance.
You might see this message after the system board has been replaced. The message indicates that the serial number was not entered, or was entered incorrectly, after replacing the system board or other component.
Contact HP to service the computer. The procedure must be performed at an HP authorized service center.
Go to HP PCs - System Board (00A) Error Appears on a Black Screen for further assistance.
Follow this procedure to resolve the 500, 501, 502 CMOS or BIOS error.
Start your PC.
If the PC starts to Windows desktop, download and install the latest BIOS for the computer.
If the PC does not start to the Windows desktop, use a USB recovery drive to restore the BIOS.
If the BIOS restore does not work, contact HP Customer Support.
Go to for further assistance.
Follow this procedure to resolve the Keyboard Error (800).
Remove any items resting on the keyboard.
Clean the keyboard to remove any debris that is stuck between the keys.
Test the keyboard using HP PC Hardware Diagnostics.
Go to HP Notebook PCs - Keyboard troubleshooting (Windows) or HP PCs - Wireless keyboard troubleshooting for further assistance.
Follow this procedure to resolve the CPU or System Fan 900, 909, 90B, 90F error.
Clean dust or debris from vents and fans.
For desktop computers, go to HP Desktop PCs - Reduce heat inside the computer to prevent overheating.
For notebook computers, go to HP Notebook PCs - Reduce heat inside the laptop to prevent overheating in Windows.
Update the BIOS to the latest version. Go to HP PCs - 900, 909, 90A, 90B, 90F error is displayed on a black screen for further assistance.
The system has detected that the custom startup logo installed on the system is invalid. Reinstall the custom logo using the proper specifications.
Custom logos must be .BMP or .JPG file type.
The resolution of the image must be equal to or lower than 1024 × 768.
The maximum size of the image is dependent upon the system specifications.
A memory error occurred during POST while starting or communicating with the Management Engine (ME) BIOS Extensions option ROM. This is an Intel BIOS extension. To resolve this error, install the latest version of the BIOS for your computer.
For more information, see the following document for your computer:
HP Consumer Notebook PCs - Updating the BIOS (Basic Input Output System) (Windows)
HP Consumer Desktop PCs - Updating the BIOS (Basic Input Output System) (Windows)
HP Business Notebook PCs - Updating the BIOS (Basic Input Output System)
HP Business Desktop PCs - Updating the BIOS (Basic Input Output System)
The type or configuration of the memory modules is incorrect. Remove or reinstall any recently inserted memory modules.
For more information, see HP PCs - Upgrading memory (RAM) (Windows).
This message indicates that the Secure Boot mode has been disabled in the BIOS. If you did not make this change, there might be an external security problem, such as a hacking attempt. Press the esc key to keep Secure Boot mode enabled if you did not initiate the change. If the issue persists, contact your IT administrator or HP Support.
For more information, see HP PCs - Secure Boot (Windows).
The system time is invalid. The time and date are not set. This might be a result of a loss in battery power. Set the correct time and date in your operating system. If this message persists, you might need to replace the CMOS or RTC battery.
For more information, see HP PCs - Setting time and date, clock losing time, time and date incorrect (Windows 10).
An HP Sure Start Runtime Intrusion detection event was detected. The most common cause of this error is a security issue, such as a hacking attempt. This could indicate a defective memory module. If the issue persists, update the BIOS, and then contact your IT administrator or HP Support.
Contact your IT administrator or HP Customer Support.
The system has detected a wireless module installed in the system that is not supported and has been disabled.
702: Failure to detect or connect to wireless access point
703: WWAN module
704: Bluetooth module
705: GPS module
Remove the new wireless module and replace with the original module.